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A fair deal - Electronic charging orders

From EPSA - European Public Sector Award

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The eCharging Orders system, which is the latest generation of a series of successful business projects, developed by the Property Registration Authority over the past decade, is an innovative Government to Government (G2G) service between the PRA and the Health Service Executive (HSE). This is an online system which enables the HSE to apply electronically to register a Charging Order against the interest of a citizen in receipt of Ancillary State Support under the Nursing Homes Support Scheme, which is better known as ‘A Fair Deal’. This means that the HSE can register their interest in the legal title of the property, without needing to submit any paperwork. Note that the HSE interest in the property is limited by legislation to 15% of the value of the property. The Nursing Homes Support Scheme began on 27 October 2009. The purpose of the Scheme is to provide financial support for people assessed as needing long-term nursing home care. The cost of care is a co-payment arrangement between the person receiving the care and the State. The scheme is founded on the core principles that long-term care should be affordable and that a person should make the same contribution for care whether they choose a public, voluntary or private nursing home. Since 27 October 2009, the Nursing Homes Support Scheme is the single funded means of accessing long-term residential care services for all new entrants. The legislation governing the Fair Deal Scheme was created by the Department of Health and Children (DoHC) and is administered by the HSE. The development of the capability to register the Charging Orders electronically builds on the infrastructure of an already very successful eDischarges of mortgages system developed within the PRA and is the next step in delivering a national system of electronic registration of property ownership and interests affecting property. The eCharging Order system conforms to both the Irish Governments policy on eConveyancing and the most recent eGovernment Strategy policy document.

The project was developed and delivered using PRA in-house resources. The overall costs were €55,600. These costs are almost exclusively staff costs and a small proportion of the costs are attributable to miscellaneous technical costs including the purchase of an SSL Certificate. The project leveraged existing technical platforms so no new costs were incurred under this heading. Close collaboration between stakeholders at project board and design team level, development by an in-house business team and a high level of commitment within the PRA, HSE and the DoHC ensured a successful outcome without the need to engage external consultants. This approach provides an ideal model and structure for the continued development of electronic registration services in Ireland. The eCharging Orders system was delivered on schedule and slightly under budget, with all objectives being met. Since the launch of the scheme, 100% of Nursing Homes Support Scheme Charging Orders have been lodged electronically by the HSE. Productivity gains in the PRA were set at 100% in the Project Business Plan, but are now calculated to be in the region of 800%.

Award info
Award category: smart public service delivery
Award type: submission
Award year: 2011
Project type
Sector: Public health and social welfare/affairs
Type of activity:
Keywords: Electronic conveyancing, registration of title to property, cross agency initiative, health care, Nursing Home Support
Short English description: This is an online system which enables the HSE to apply electronically to register a Charging Order against the interest of a citizen in receipt of Ancillary State Support under the Nursing Homes Support Scheme, which is better known as ‘A Fair Deal’.
Further information
Organisation: Property Registration Authority
Other applicants:
Homepage: http://www.eregistration.ie
Level of government: national level
Size of organisation: >100
Number of people involved: 6-10
Country: Ireland
EU membership: EU member
Language code: en
Start date:
End date:
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A fair deal - Electronic charging orders (53.3468016, -6.2725453)
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