Estonia is moving towards providing services in a way that user needs could be solved in a holistic and quick way (i.e. with minimum user intervention, possibly proactively and with a maximum of one interaction). This is because users want to solve all their issues within one interaction in the public sector. For this, event-based services will be developed across disciplines or institutions.
One of the first of such projects focused on re-designing the Company Registration Portal (hereinafter CRP) in a way that would bring about a unified services portal for entrepreneurs. The idea is to gather all business-related services into one portal by 2020 in a way that the service environment and service delivery are intuitive and easy to understand for the user, in terms of style, design and language.
The Company Registration Portal was launched in 2007. The portal enables fast, convenient and easy registration of a company over the internet, to change data in the business register, compile, file and submit annual reports, administrate members list of political parties and make detailed inquiries about other companies. Holders of an Estonian ID card or e-Residency card and a growing number of EU member states’ ID cards can establish a Private Limited Company fully online. Today about 99% of all annual reports are submitted trough the portal reducing the amount of paperwork both for the companies and the state. In fact, the portal allows you to register a new business online in just minutes, without ever having to go to a notary or a government office (WorkInEstonia website). There are around 127 622 active enterprises and 9500 apartment associations in Estonia (Aasmäe and Šutova, 2018.)
While previously entrepreneurs had to apply for a VAT number as well as register their workers at the Estonian Customs and Tax Board (ETCB), which meant creating an entrepreneur account at the ETCB and filling separate applications for each responsibility. Because of this project, these tasks can be done in the Company Registration Portal in a much simpler manner. VAT number is automatically given to you on request and workers can be registered without filling a long application in ETCB’s information system but filling in the names and identification codes of persons in the CRP.
WorkInEstonia website. setting up a company. Enterprise Estonia [online]. Available at: https://www.workinestonia.com/working-in-estonia/setting-up-a-company/
Aasmäe, K. and Šutova, S. 2018. Majandusüksuste arv mullu suurenes. Statistics Estonia [online] Available at: https://www.stat.ee/artikkel-2018-05-23_majandusuksuste-arv-mullu-suurenes
|Award category:||new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level|
|Type of activity:|
|Keywords:||Business event services; Startina company; VAT number; Registering employees|
|Short English description:||Estonia is moving towards providing services in a way that user needs could be solved in a holistic and quick way (i.e. with minimum user intervention, possibly proactively and with a maximum of one interaction). This is because users want to solve all their issues within one interaction in the public sector. For this, event-based services will be developed across disciplines or institutions.|
|Organisation:||Ministry of Economic Affairs and Communications|
|Level of government:||national level|
|Size of organisation:||>100|
|Number of people involved:||6-10|
|EU membership:||EU member|