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Car tax payment service through internet banking and atm cash machines

From EPSA - European Public Sector Award

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A need existed to give taxpayers widespread and round-the-clock access to payment, through channels like the Internet and Automated Teller Machine (ATM) cash machines. Additionally, it was necessary to multiply online payment points, in order to reduce errors and subsequent legal conflict. Since the correct tax amount is based on many factors (region of residence, type of vehicle, engine power, emissions, possible tax credits, etc.) the online payment systems implemented by ACI allows taxpayers to pay the right sum by simply typing the vehicle registration number on the ATM keyboard. The system then automatically connects with ACI tax roll archives.

ACI, the car tax collection system on behalf of many Italian regions, allows individuals and businesses to pay through different channels. In the Provinces of Trento and Bolzano ACI has made an additional agreement with four private banks in order to grant taxpayers easier access to payment through bank ATM cash machines and internet banking. The agreement has been the legal basis for an electronic system and database connection between ACI and the banks (ACI runs the tax roll database and the correct update of the tax calculation software). The agreement also disciplines cash flow distribution among ACI, the banks and the Provinces.

The four banks are authorised to collect car taxes on behalf of ACI, which is appointed to supply the service by the Provinces of Trento and Bolzano. Payments can be made at the ATMs of the banks or through internet banking. The internet connection between ACI, AciInformatica and the banks must be direct or made through an internet service provider. ACI grants the banks access to the car tax roll database and is responsible for the correct update of the tax calculation software. On a daily basis, the banks transfer the money to AciInformatica after deducting their commission from the amounts collected. On each following working day, AciInformatica transfers the money to ACI and to the Provinces of Trento and Bolzano. Help and assistance is provided to the citizens through the ACI call centres. Banks can advertise the service on their websites, listing the address of all authorised ATMs that are required to show ACI and Province logos.

The project started in 2006 in the Province of Trento. In January 2008 it was also launched in the Province of Bolzano. The new service has been highly appreciated by citizens; in 2008 about 38,500 transactions were carried out. In the first three months of 2009 almost 24,000 transactions were carried out. Following this successful experience, ACI aims to extend the service nationwide and is therefore negotiating with more banks and several regions where it runs car tax payment and control systems.

Award info
Award category: partnership working
Award type: submission
Award year: 2009
Project type
Sector: Public administration, modernisation, institutional affairs, reform
Type of activity: new services or new technologies
Keywords: Easily accessible, user-friendly, time-saving solution, tax administration, car taxes
Short English description: ACI, the car tax collection system on behalf of many Italian regions, allows individuals and businesses to pay through different channels
Further information
Organisation: Automobile Club d’Italia (ACI) - Public Services Department
Other applicants:
Homepage:
Level of government: national level
Size of organisation: >100
Number of people involved:
Country: Italy
EU membership: EU member
Language code: en
Start date:
End date:


Car tax payment service through internet banking and atm cash machines (41.90400184501563° N, 12.500638961791992° E)
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