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Citizen Vocabularies Public Administration and Public Health

From EPSA - European Public Sector Award

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Citizen participation and structural involvement of the participatory society in public administration and public health becomes more extensive in The Netherlands as digital developments are vastly implemented. But in The Netherlands the formal documents in the decision-making process are often hard to get by: locked up in meeting-based systems, hard to read and even harder to understand. The difference in language and definitions from the system-world of professionals and the life-world of citizens feed a mutual incomprehensibility and non-compatibility. Establishing more confidence, interoperability and avoiding miscommunications in collaborations, between public administrations and the health domain within the public sector and the participatory society, citizen vocabularies were explored, conceptualized, developed and realized in several innovative R&D projects with the following public partners: Province of South-Holland, Dutch Land Registry (Kadaster), Association of Netherlands Municipalities (VNG), Municipality of The Hague, National competence Centre for standardization and eHealth (Nictiz), Dutch Patients and Consumer Federation (NPCF) and lastly Notubiz (National largest commercial supplier of Council and State Information Systems serving 160 of 290 local governments). The aim of these extensive R&D projects is to contribute bridging the gap between two 'languages' by introducing the concept of a citizen vocabulary in combination with semantic web technologies and Linked Open Data (LOD) challenging: defining, relationships, qualities, mapping the structure of a knowledge domain, concepts that are machine readable and connecting terminology using RDF and SPARQL. A SPARQL endpoint was installed and queries were fired on the local Council Information System of two larger Dutch municipalities, Amsterdam and The Hague. Results were generally favourable, the LOD vocabulary enabled users to use natural language processing and their terms were optimized to preferred terms or professional terms, leading to better search results. Looking at the technical setup the partners decided the approach was not only useful but also practical. Results were disseminated in 2 conference papers, 3 advice and implementation reports and 2 professional magazines articles. Further development currently focuses on the possibilities to scale up the project and creating a Nation-wide implementable version with a crowdsourcing component. These developments where propelled by an invitation of the Ministry of Interior and Kingdom Relations, to write a long essay on ‘Digital Citizenship, and a recent of the House of Representatives of The Netherlands. Presenting the above-mentioned projects and the possibilities bridging the gap between formal language used in public administrations by the professionals’ systems-world and the terminology used by citizens in the life-world.


Award info
Award category: new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level
Award type: submission
Award year: 2019
Project type
Sector: cross-sectoral
Type of activity:
Keywords: Participatory society, citizen vocabulary, Linked Open Data, Semantic Web, Public Administration, Health.
Short English description: Citizen participation and structural involvement of the participatory society in public administration and public health becomes more extensive in The Netherlands as digital developments are vastly implemented. The difference in language and definitions from the system-world of professionals and the life-world of citizens feed a mutual incomprehensibility and non-compatibility. The aim of these extensive R&D projects is to contribute bridging the gap between two 'languages' by introducing the concept of a citizen vocabulary in combination with semantic web technologies and Linked Open Data (LOD) challenging.
Further information
Organisation: eSociety Institute
Other applicants:
Homepage:
Level of government: national level
Size of organisation: 1-25
Number of people involved: 1-5
Country: Netherlands
EU membership: EU member
Language code: en
Start date:
End date:


Citizen Vocabularies Public Administration and Public Health (52.06111213911432, 4.229617394397334)
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