Reporting to the Minister for the Budget, Public Accounts and Civil Service, the French Government’s Financial Information Technology Agency (AIFE) defines and implements the strategy for the financial information system of the French State. This strategy is part of the modernisation of public management and rationalisation of state information systems. As such, AIFE was responsible in 2006 for designing and implementing the information system ‘Chorus’, one of the largest European IT projects currently being implemented. Through the implementation and maintenance of the application ‘Accord’, AIFE has acquired proficiency in technical integration, knowledge in budgeting and accounting professions and the ability to coordinate work between government departments. It therefore allows AIFE to define the working methods and measures that contribute to performance improvement, both in terms of the operational implementation of an information system project and in terms of customer satisfaction. AIFE has also committed to a Quality process since 2006 which led to ISO 9001:2000 certification for the entire scope of its activity.
AIFE has the responsibility of building the target information system aimed at integrating all the actors of state financial governance (budget and accounts) in a single application. This means building a reliable, powerful and unified information system which will: - optimise the performance of public management; - improve management dialogue between the different actors in the budgetary and accounting chain; - provide an analysis and monitoring tool to allow Parliament to manage the state budget properly and ensure certification of state accounts by the Court of Auditors; - provide more transparency in public financial management towards citizens.
This approach constantly identifies customer needs and ensures they are met. The definition of application specifications is conducted in close cooperation with ministries through workshops, to confront business needs with regulatory and technical constraints. AIFE provides a range of services to ensure a smooth transition, from the initial tools and organisation of ministries to the new application and re-engineered business processes. In this context, AIFE listens carefully to the ministries in order to take their needs into account, as far as training and assistance are concerned. When the application is made available to departments, the latter will be able to rely on a support centre to get answers to their questions. In this context, service agreements are contracted with ministries and a check of the agreement is carried out every month. A monitoring and improvement device has been defined to ensure the achievement of the objectives, with regard to processes, software, services, suppliers and customer satisfaction. At each key stage of the project, feedback sessions are carried out, which can be conducted externally in a ‘sharing experience’ framework with other public or private organisations that have conducted similar projects. Furthermore, service agreements with customers and suppliers have been established to clarify mutual obligations and measure the achievement of objectives through shared indicators.
|Award category:||public service delivery|
|Sector:||Public administration, modernisation, institutional affairs, reform|
|Type of activity:||new forms of financing and financial management|
|Keywords:||State financial governance, accounting chain, public financial management, ISO 9001:2000 Certification|
|Short English description:||AIFE has the responsibility of building the target information system aimed at integrating all the actors of state financial governance (budget and accounts) in a single application.|
|Organisation:||French Government’s Financial Information Technology Agency (AIFE)|
|Level of government:||national level|
|Size of organisation:||>100|
|Number of people involved:|
|EU membership:||EU member|