EPSA - European Public Sector Award

Award type: Award | Nominee | Diploma or Best practice award | Submission

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Projects	Country	Organisation	Award year	Level of government	Sector	Type of activity	Short english description
Tourist Logistic Platform – Balearic Islands Project	Spain	Agency for Tourism of the Balearic Islands, Balearic Islands Regional Ministry for Tourism	2015	Regional level	other		The Tourist Logistic Platform is a new way of managing the Balearic Islands as a tourist destination. No DMO has yet an innovative solution as this one. It is a solution that helps tourists to “feel like if they were at home”, so they can move around the Balearic Islands, safely, easily and calmly as they do in their own places of residence.
Digital Pathology	Portugal	Cova da Beira Hospital (CHCB) Centro Hospitalar Cova da Beira, E.P.E.	2015	Local level	cross-sectoral		The “Digital Pathological Anatomy” is an innovative project in Portugal, based on the interaction between different hardware and software combinations aimed at creating a global management platform for all data and images generated in a pathological anatomy laboratory.
River Bed Vegetation Map	Netherlands	Rijkswaterstaat, the Directorate-General for Public Works and Water Management	2015	National level	cross-sectoral		A potential risk to flood safety is the unchecked development of vegetation in the flood plains of the river. To manage this risk Rijkswaterstaat has recently (2014) set a standard in the form of a river bed vegetation map (in Dutch: Vegetatielegger).
Online Certification of Small and Medium-Sized Enterprises (SMEs)	Portugal	Portuguese Agency for Competitiveness and Innovation (IAPMEI)	2015	National level	Economic affairs, competition, SME		In Portugal, small and medium-sized Enterprises (SME) have to be certified to be fully recognised as such. The Online Certification of SME is the electronic service that certifies that Portuguese enterprises meet micro, small or medium-sized condition.
Programme for the Internationalisation of the Third Social Sector and Social and Cooperative Economy of Catalonia	Spain	Catalan Business Competitiveness Support Agency (ACCIÓ)	2015	Regional level	cross-sectoral		The programme is intended to promote the internationalisation of Catalan third social sector organisations and social enterprises in order to strengthen their business activities and to make use of the full potential of their knowledge and expertise in addressing societal challenges.
Better Place	Czech Republic	City of Kolin	2015	Local level	cross-sectoral		In 2010 the City of Kolin participated in the Better Place (BP) pilot project. BP is a social responsible online platform which immediately and directly allows users to deliver feedback on how to improve public spaces. BP is part of Kolin’s modernisation and development of the city administration.
New Sustainable Management Model – Street Cleaning Services and Solid Waste Collection	Spain	Public Sanitation and Environmental Protection Municipal Limited Liability Company, Seville	2015	Local level	Environment, climate change, agriculture (incl. food safety) and fishery		A Public Sanitation and Environmental Protection Municipal Limited Liability Company “Limpieza Pública y Protección Ambiental S.A. Municipal” (LIPASAM), was created in March 1986 to attend to the City of Seville. LIPASAM was exhausted, in the middle of an economic crisis, and it was necessary to increase city cleaning activities while reducing an unsustainable budget for the City Government.
Police Competence Training	Austria	Austrian Federal Ministry of the Interior, Department I/9, Competence Management	2015	National level	Education (higher and lower), training and learning		The Austrian Ministry of the Interior considers the Austrian police force as an organisation that protects human rights. This means that human rights serve as base for police work. In order to already embed this understanding in the basic police training, the project ‘Police Competence Training’ was initiated among others in July 2014.
Social District Teams	Netherlands	Municipality of Zaanstad	2015	Local level	Regional policy and development, decentralisation		In 2013, pilot studies were initiated on working with ‘Social District Teams’. Unlike most Dutch municipalities, Zaanstad chose to put the Social district teams to tender outside the municipal organisation and with multiple contractors.
Justice 3.0 / eJustice	Austria	Austrian Federal Ministry of Justice	2015	National level	Justice, police, human rights and security		By means of the strategic initiative Justice 3.0 “Justiz 3.0”, the Federal Ministry of Justice, which called in all groups of employees and professional bodies, deals with, among other things, the question of how IT workplaces of the justice system should be designed in future in order for the staff to be able to provide the services for citizens and businesses offered by the justice system in a way that is up to date and efficient in times of a constantly increasing workload and growing challenges.
Available Cinema	Sweden	Swedish Post and Telecom Authority (PTS)	2015	National level	cross-sectoral		In 2011 the Swedish Post and Telecom Authority (PTS) and the Swedish Film Institute (SFI) were commissioned by the Swedish Ministry of Culture to devise a technical system for audio description and audio subtitles for use in digital cinemas.
Environmental Geographic Information System (GIS) of the Drama Regional Unit – The Application of a Decision Support System & Public Information Tool in the Greek Administration	Greece	Environmental and Spatial Planning Administration of East Macedonia and Thrace Region, Greece	2015	Local level	cross-sectoral		The project was programmed, structured, planned and completed exclusively by the Department of Environment and Hydroeconomy of the Drama Regional Unit, Environmental and Spatial Planning Administration of East Macedonia and Thrace Region-Greece, in cooperation with the IT Department of Drama Regional Unit.
Maritime Analysis and Operations Centre - Narcotics (MAOC-N)	Portugal	Maritime Analysis and Operations Centre - Narcotics (MAOC-N) (organization)	2015	National level	cross-sectoral		The Maritime Analysis and Operations Centre - Narcotics (MAOC-N) is an interagency and international maritime operational platform, funded as an EU project and formed in 2007. Seven EU partner countries participate in the project (France, Ireland, Italy, the Netherlands, Portugal, Spain and the United Kingdom with support from the United States).
Latvia’s e-index	Latvia	Ministry of Environmental Protection and Regional Development of the Republic of Latvia	2015	National level	cross-sectoral		Partnership initiative Latvia’s e-index is a nationwide evaluation of the eEnvironment in state institutions and municipalities. It provides the notion on how active and relevant is the usage of ICT solutions in order to improve quality and availability of provided services for residents and entrepreneurs and to optimise internal processes of the state institutions and municipalities.
The Rural Accelerator	Sweden	Municipality of Sjöbo	2015	Local level	cross-sectoral		Sjöbo is a small town and the seat of Sjöbo Municipality in Skåne County, Sweden, with about 8,000 inhabitants. The main objectives of the Rural Accelerator are to develop ideas and businesses in the countryside based on the special features rural areas offer.
We Design for Life	Denmark	Municipality of Kolding	2015	Local level	Public administration, modernisation, institutional affairs, reform		In December 2012 a new vision for the Municipality of Kolding was decided by the Town Council: “We Design for Life - Together we design options for a good life through entrepreneurship, social innovation and education”.
Venue and Information	Sweden	Swedish Social Insurance Agency	2015	Regional level	Public administration, modernisation, institutional affairs, reform		The aim of the project is to develop a venue for personalised support and information to newcomers based on service needs. This should help them integrate to the labour market more rapidly and achieve self-sufficiency earlier.
Global Find	Portugal	Portuguese Business Development Agency, Aicep Global Parques	2015	National level	cross-sectoral		Global Find uses a GIS platform and a search engine to find available sites in Continental Portugal suitable to accommodate industrial and logistic projects. Using a multi-criteria analysis, the tool enables an investor, with internet access, to find a site in a business park in Portugal, which meets their project requirements.
LGBT-Friendly Ljubljana	Slovenia	Municipality of Ljubljana	2015	Local level	cross-sectoral		With the goals of significantly reducing homophobia and empowering lesbians, gays, bisexuals and transgender people (LGBT), the City of Ljubljana addresses special care and attention to the LGBT community. It offers diverse support to the development, organisation and implementation of projects and programmes for the LGBT community.
Public Geo Datasets at your Service (PDOK)	Netherlands	Dutch Cadastre, Land Registry and Mapping Agency	2015	National level	other		PDOK is an online portal providing access to all major public geographical datasets in the Netherlands. Initiated by Kadaster in 2007, the scope of this national spatial data infrastructure was unprecedented.
Right from the Start	Austria	Upper Austrian Health Insurance	2015	Regional level	Public health and social welfare/affairs		The idea of the programme “... right from the start!” is to provide parents and their children with comprehensive valuable information on topics such as nutrition, psychosocial health, smoking, vaccinations, dental health, accident prevention and care. The aim is to ensure that children grow up healthily.
Solidarity Barn Project – Celeiro Solidário	Portugal	Campolide Parish Council	2015	Local level	Public health and social welfare/affairs		The Solidarity Barn Project (Celeiro Solidário) began as a citizens’ movement that aimed to create awareness for the importance of solidarity and the reduction of food waste.
NetRegs	United Kingdom	Scottish Environment Protection Agency	2015	Regional level	Environment, climate change, agriculture (incl. food safety) and fishery		NetRegs was set up to be a web-based first port of call for smaller businesses to find out how to comply with environmental law and follow best practice, all in an anonymous way and for free. The project was initiated in 2002 as a partnership between the three UK environmental regulators.
The Portuguese Health Data Platform (PDS)	Portugal	Shared Services of the Portuguese Ministry of Health (SPMS)	2015	National level	cross-sectoral		The PDS strategy results in a quality information platform, relevant, safe, reliable, timely and contextualised. It promotes improvement of quality and access to healthcare; health information sharing, user-centred approach while breaking professional boundaries and implements the National Strategy for Quality in Health.
Sensitisation for Climate Protection Measures in Daily Life – Workshop for Female Migrants	Austria	Austrian Federal Ministry for Agriculture, Forestry, Environment and Water Management	2015	National level	cross-sectoral		The overall aim of the project was to sensitise female migrants to climate protection. The project realisation was done by Peregrina, an organisation assisting female migrants in integration by several ways: legal advice, social affairs and verbal skills.
Action Programme for Large Families – Three Plus Family	Poland	Municipality of Lublin Department of Health and Social Affairs	2015	Local level	Public health and social welfare/affairs		The Action Programme for large families: Three Plus Family (Rodzina Trzy Plus) was introduced by the legal Act No. 429/XIX/2012 of 29 March 2012 of Lublin City Council. The programme is addressed to all families residing in the area of the City of Lublin with three or more children up to the age of 18 or 25 (if they are in full-time education).
Green Deal Approach in the Netherlands	Netherlands	Ministry of Economic Affairs of the Netherlands	2015	National level	cross-sectoral		The Green Deal approach is one element in a standard range of policy instruments. It is used to supplement existing instruments, such as legislation and regulation, market and financial incentives, and measures to stimulate innovation.
Public Contracts Portal (BASE)	Portugal	Portuguese Real Estate Institute (INCI)	2015	National level	other		The “Portal BASE” was created after the publication of the Portuguese Public Contracts Code, in January 2008, which transposed Directives 2004/17/EC and 2004/18/EC. It gathers all relevant information on public procurement in Portugal and makes it available to citizens in an open and transparent way.
Fremfærd	Denmark	Fremfærd (organization)	2015	Local level	Public administration, modernisation, institutional affairs, reform		Fremfærd focuses on collective efforts to develop municipal primary tasks and improve efficiency through e.g. working on: enhancing quality and professionalism, including strategic competence development; promoting trust, wellbeing and a good psychosocial working environment when working on the primary task; developing innovation momentum; creating measurement tools and cultures of assessment; promoting good leadership; focusing on citizens; developing employees’ influence on their own work.
The Future Education Vision of Reykjanesbaer Town	Iceland	Reykjanesbaer Municipal Education Office	2015	Local level	Education (higher and lower), training and learning		Since the year 2002, the Future Educational Vision of Reykjanesbaer Town has been formulated for a period of four years at a time. In 2011, the ambitious goal was set to bring all the town’s pre-, primary and secondary schools to the top of national rankings in education.
Administrative Reform in Hungary: One-Stop-Shop Government Windows as the Initiation of Equal Access to Public Services	Hungary	Prime Minister’s Office of Hungary	2015	National level	Public administration, modernisation, institutional affairs, reform		Hungary launched a structural reform programme focusing on the renewal of territorial public administration in 2011. A key objective of the reform was to build a system of client-focused public administration which resulted in the establishment of governmental integrated one-stop-shop customer service centres called Government Windows (Kormányablak).
The Chatroom of the Austrian Student Psychological Counselling Services	Austria	Austrian Student Psychological Counselling Services	2015	National level	cross-sectoral		The concept of psychological online counselling as in this Chatroom is a pioneering task in Austria. As the Chatroom is primarily intended for information issues but in some cases also for therapeutic topics, it provides state-of-the-art counselling.
SocialXChange – More than a Charity Shop	Romania	General Direction of Social Care and Child Protection, 6th District, Bucharest	2015	Local level	cross-sectoral		SocialXchange is a new concept of social solidarity designed to promote involvement and mutual benefit in support of community relations. It is based on a shop, which effectively manages community resources available in order to equitably redistribute them among people who want to participate in charity, but also among those with low income who do not want to depend on begging.
Domain-Transcending Standardisation with Standard Business Reporting (SBR)	Netherlands	Logius, the Digital Government Service of the Dutch Ministry of the Interior and Kingdom Relations	2015	National level	cross-sectoral		Standard Business Reporting (SBR) is a widely supported solution for the Dutch (business) society. Standard Business Reporting provides governments and businesses with an unequivocal, cost-effective, secure and adaptable method for the exchange of business information between organisations in a reporting chain.
Navarra’s Integrated Chronic Care Strategy (ICCS)	Spain	Government of Navarra, Department of Health	2015	Regional level	cross-sectoral		Navarra’s Integrated Chronic Care Strategy (ICCS) via quadruple helix collaboration project has been found by all the stakeholders (public, private, educational and citizens) as an innovative solution for Chronic care as well as has transformed the Public Administration from a “paternalist” role into a more encouraging and leader one, fostering the shared participation and collaboration and empowering the patients and their care environment to become more responsible, pro-active and known of their own chronicities.
Merger of North and South Tipperary County Councils into a Unified Tipperary County Council	Ireland	Tipperary County Council	2015	Local level	Public administration, modernisation, institutional affairs, reform		County Tipperary, Ireland’s largest inland county, has a population of 158,754 and covers an area of 4,282 km². Tipperary had been administered as two separate local government units since 1838. In July 2011, the national government announced the establishment of a unified county council in Tipperary to replace the existing North and South Tipperary County Councils, to be effective from 2014.
Climate-Proof Water Management: Social Dialogue and Regional Participation	Netherlands	Hollands Noorderkwartier District Water Control Board (HHNK)	2015	Regional level	cross-sectoral		This project is about taking up the social challenge of climate change for regional participation and organisational renewal. The North Holland District Water Control Board (HHNK) is responsible for water management in the Hollands Noorderkwartier, an area in the Dutch province of Noord-Holland.
SABO’s Kombohus – Forcing Prices Down to Raise Public Housing Construction	Sweden	Swedish Association of Public Housing Companies (SABO)	2015	National level	Economic affairs, competition, SME		This concept is an extensive strategic effort being implemented nationally by 300 municipal housing undertakings in Sweden and aimed at increasing Sweden’s residential construction of cost effective multi-dwelling buildings without state funding.
Local Human Rights in Utrecht – Empowering a Local Network with Global Value	Netherlands	Municipality of Utrecht	2015	Local level	Justice, police, human rights and security		The City of Utrecht has been actively working on promoting a human rights culture in the city since 2010. The city is aware of the importance of its role in defending people’s human rights and fitting the identity of an open, social city in which many social and civil organisations undertake their activities.
Sprouts of Karşıyaka	Turkey	Karşıyaka Municipality	2015	Local level	cross-sectoral		The actual goal of this project is to support successful university students throughout their education who have no or insufficient income and live in the İzmir Karşıyaka province border. At the same time, it is aimed to include the local administration of Karşıyaka in maintaining equal opportunities for students.
Citizen Spot	Portugal	Portuguese Agency for Administrative Modernisation (AMA)	2015	National level	cross-sectoral		The Citizen Spot is a single service desk with a specialised attendant capable of delivering to any citizen a large number of services related to both the public administration and the private sector.
A Wealth of Ideas – IdéRiget	Denmark	Rigshospitalet	2015	National level	Public health and social welfare/affairs		With the innovation programme A Wealth of Ideas “IdéRiget”, Rigshospitalet set out on a new course, i.e. to make the obvious move to boost public sector innovation by inviting frontline staff to come forward with their innovative ideas.
Home Debt Intermediation Service	Spain	Barcelona Provincial Council	2015	Local level	cross-sectoral		Home Debt Intermediation Service “Servei d’Intermediació en Deutes d’Habitatge” (SIDH), protects the right to housing by preventing the loss of homes due to mortgage loan repayment difficulties. SIDH offers free specialised legal advice and intermediation with financial entities to defend resolution proposals.
The Citizen Portal	Portugal	Portuguese Agency for Administrative Modernisation (AMA)	2015	National level	cross-sectoral		The Citizen Portal (Portal do Cidadão) is the central channel to access and deliver electronic public services in Portugal, facilitating the relationship between citizens, business and Public Administration.
Paradigm Change in the Communication Strategy – Increasing Customer Value and Potential Savings with Customer-Focused Information and eGovernment Solutions instead of Mass Communication	Austria	Regional Government of Upper Austria, Department for Family Affairs	2015	Regional level	cross-sectoral		The Upper Austrian Family Department (OÖ Familienreferat) wants to react to the changes in information behaviour and create online portals with which families can be informed quickly and simply. In consideration of all the usability aspects, the online portals should be tailored exactly to the needs of the users.
Project of Improvement of Quality of Public Services	Lithuania	Alytus City Municipal Administration	2015	Local level	Public administration, modernisation, institutional affairs, reform		The project Improvement of Quality of Public Services provided by the Alytus City Municipal Administration was a long-term project implemented from 2009 to 2015. Its aim was to achieve quality improvements in public services provided by the Alytus City Municipal Administration by creating and implementing a “One-Stop-Shop” public service system and Common Assessment Framework (CAF) and performing external evaluation of the activity of the administration.
Room for the River	Netherlands	Rijkswaterstaat, the Directorate-General for Public Works and Water Management	2015	National level	cross-sectoral		By implementing the Room for the River programme, together with regional water authorities, municipalities and provinces, Rijkswaterstaat is increasing the discharge capacity of the Rhine (and its tributaries) from 15 to 16 million litres of water per second.
Green Jobs Programme	Spain	Biodiversity Foundation, the Spanish Ministry of Agriculture, Food and the Environment	2015	National level	cross-sectoral		The Green Jobs Programme (Programa empleaverde) is an initiative developed by the Biodiversity Foundation of the Spanish Ministry of Agriculture, Food and Environment. It is co-funded by the European Social Fund through the National Operational Programme on Adaptability and Employment 2007-2013.
HSD Campus and HSD Development Fund	Netherlands	Municipality of The Hague	2015	Local level	cross-sectoral		This project was undertaken by the Municipality of The Hague in collaboration with the HSD Foundation and sponsored by the European Regional Development Fund. Its aim is to better facilitate the security cluster in general and stimulate innovation by triple-helix cooperation (businesses, governments and knowledge institutions) in specific.
The Potential Profile	Denmark	Ikast-Brande Municipality	2015	Local level	Education (higher and lower), training and learning		The Potential Profile ensures development of high quality day-care centres via a new and effective form of partnership between public departments. High quality makes it possible for all children, irrespective of conditions and background, to gain optimal possibilities for well-being, development and learning - and to feel valuable participants in the community.
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