By the end of 2018 The State Chancellery of Latvia with the support of the European Commission's Structural Reform Support Programme (SRSP) kicked-off a project, which was given a name ExCeL! (Excellent for Centenary of Latvia!). The goal of the project was to set up 3 action orientated inter-disciplinary labs (which were later given a name - #GovLabLatvia) to target and roll out interventions in the public sector in areas of administrative simplification, strategic HR management, and public administration reputation and branding. It has been already more than 4 months since very active and determined work of these 3 public sector innovation labs has been happening, fostering and raising innovation culture of public sector innovation in Latvia, thus becoming a platform that supports finding "new solutions for old problems" by using design thinking, agile and co-creation approaches.
These labs are seen as an important step towards the fulfilment of the overarching the Public Administration Reform Plan 2020 towards effective, flexible and accountable public administration in Latvia. Overall it is expected that the work of laboratories is going continue incrementally improve public sector performance, to enhance regulatory quality and to increase citizen and employee satisfaction. Today’s dynamic world with changing external and internal political and economic environment, limited resources, increasing demand from the public to receive a higher quality and modern services creates new challenges for the public administration. The public administration needs to evolve and adapt to changing needs, providing effective services and flexible solutions, using innovative approaches. To achieve these goals, it is vital to invest in the intellectual capacity of the public administration and improve its methods and culture of work. The project is new approach to problem solving in Latvian public administration, since user-centricity has been put in the center, emphasizing that horizontal issues should be solved using cross-sectoral cooperation. Every second week participants of each laboratories - public servants, entrepreneurs, participants from NGOs and academic field, meet at workshops, to go trough design thinking process and come up with tested prototypes, which would have a potential to be implemented in public sector.
The goal of the Administrative Simplification Lab is to develop Latvia’s approach to reduce administrative burden, using innovative methods for modernising regulation and processes and by preparing concrete solutions to reduce the burden. The goal of the Strategic HR Management Lab is to develop a common framework for public administration human resources management processes and tools, involving stakeholders and taking into account international good practice examples. Last but not least the goal of the Branding and Reputation Lab is to design public administration image (brand) based on common public sector values and ethical principles - as a road map to improve the reputation of the public sector and building trust in public administration.
Already now, only several month after starting the #GovLabLatvia initiative, it has become a driver for more attention of public sector innovation in Latvia, both on expert and top-level manager level. It has set good basis for further activities aimed towards increasing innovation culture of public sector in Latvia, introducing new ways of working in public sector.
|Award category:||new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level|
|Sector:||Public administration, modernisation, institutional affairs, reform|
|Type of activity:|
|Keywords:||Public sector innovation, design thinking, labs, agile, modernisation|
|Short English description:||By the end of 2018 The State Chancellery of Latvia with the support of the European Commission's Structural Reform Support Programme (SRSP) kicked-off a project, which was given a name ExCeL! (Excellent for Centenary of Latvia!). The goal of the project was to set up 3 action orientated inter-disciplinary labs (which were later given a name - #GovLabLatvia) to target and roll out interventions in the public sector in areas of administrative simplification, strategic HR management, and public administration reputation and branding.|
|Organisation:||The State Chancellery of Latvia|
|Level of government:||national level|
|Size of organisation:||50-100|
|Number of people involved:||6-10|
|EU membership:||EU member|