ID-card-based electronic ticketing system in public transport "ID ticket" (electronic payment collection and ticket validation)

From EPSA - European Public Sector Award


Short description of the project

Since March 1, 2004 the public transportation system of Tallinn City has employed a new fully electronic ID card-based sales, payment and control system. The ID-ticket system enables the passengers to purchase suitable electronic ID-tickets (e.g. 1-hour-ticket, one day ticket, 30-day travel card etc.) either via a secure website and an internet bank, mobile or ordinary phone, special ATM or for cash at selected outlets. The ticket is personalised (considers the unique personal code of the individual), its validity can be configured by the individual to start from a suitable date. For checking of ID-tickets, the inspectors are equipped with special hand-held terminals so they can instantly check on-site whether a person has a valid right to travel. Share of revenue generated by ID-tickets has constantly grown and accounts now for nearly 70 per cent of the municipal ticket income being regularly used by more than 120,000 persons.

Current status and future steps for the project

  • the preferred ticket type
  • the service has expanded to neighbouring municipalities and the City of Tartu (2nd largest city in Estonia)

We are working on RFID identification (going contactless), application of system for long-haul transport and launching of call center sales.

Lessons learned

  • critical role of the suitable pricing model - there has to be a strong driver to overcome initial attitude barriers
  • new possibilities increase citizens´ demands (ticket types, ticket management etc.)
  • good partnership is the key to success

Award info
Award category: scarce resources
Award type: submission
Award year: 2007
Project type
Sector: Transport and infrastructure
Type of activity: e-government
Keywords: electronic ticket
Short English description: introduction of an electronic ticketing and payment system for public transportation
Further information
Organisation: Tallinn City Office
Other applicants:
Level of government: local level
Size of organisation:
Number of people involved:
Country: Estonia
EU membership: EU member
Language code: en
Start date: 2004/03/01
End date:

ID-card-based electronic ticketing system in public transport "ID ticket" (electronic payment collection and ticket validation) (59.432892° N, 24.744181° E)
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