IP-Centrex telephone solution

From EPSA - European Public Sector Award


One of the major problems in this region is migration of young people, meaning that there are fewer and fewer people living there. Consequently, the administration must be dramatically reformed and has to be more efficient. In the future, they will receive less money from the Bandenburg government, so they have to make savings in the right places. One part is staff savings: fewer and fewer staff requires less IT, therefore they must begin to develop strategies for future requirements. Cloud computing and pay-as-you-shrink can help them reach their goals. The prime reason for launching the project was the age of the old analogue telephone system (at that time 12 years), which had many connection problems with the old hardware and impossible requirements as a result of limited upgradeability. There were no documentation and configuration tools, so that there was no chance for modifications. Another problem was the fixed number of telephone substations. Furthermore there was no possibility to use modern telecommunication features like conference rooms, automated call distribution and computer telephony integration. In some locations there were two separate physical networks, one for the analogue telephony and another for the LAN, which caused some difficulties and represented a high volume of work. There was no way to connect the telecommunication network to the digital data network. The second major issue was the insufficient service for citizens and companies. The next reason for change was also the financial outlay: expensive maintenance contracts, high power consumption and charges for calls between five locations. One of their locations was renewed last year with the objective target: ‘Drop the telephony network and use the digital data network for all communication’.

So, the aim of this project is to switch the telephone system from an analogue telephony system to a Cloud Solution: ‘IP-Centrex’. At that time it was the first administrative district (according to own market research) in Germany, with an ‘IP-Centrex Telephone Solution’ (650 substations). They saved a lot of money (lower acquisition costs, less costs for maintenance and lower call charges) and can offer new services for citizens. Staff are pleased about the possibilities offered by this solution and for the IT staff, it is much easier to handle this solution. The most interesting solution was somewhere in the cloud (after all in Germany). This choice enables free calls between their locations. Other objective targets are: They don’t want a central telephony hardware in their locations (just telephones); Data integrity (End to End Data encryption and the consideration of Federal Data Protection Law); They want to involve all telecommuting personnel without outlay (IP-Phone follow me); Sustainable (SW Upgrade, to enhance the services, big variety of interfaces e.g. SIP-Trunk, CTI); Capability characteristics like major enterprises (e.g. conference rooms, worldwide access); Reduce the supervisor support (less driving and less configuration time); Every employee should be able to configure uniform services and features himself by using a website; The supervisor needs a central webconfiguration; Services and possibilities for the citizens and companies for a better communication with government (interactive system).

Award info
Award category: smart public service delivery
Award type: submission
Award year: 2011
Project type
Sector: Public administration, modernisation, institutional affairs, reform
Type of activity:
Keywords: IP-Centrex
Short English description: So, the aim of this project is to switch the telephone system from an analogue telephony system to a Cloud Solution: ‘IP-Centrex’.
Further information
Organisation: Landkreis Elbe-Elster
Other applicants:
Level of government: regional level
Size of organisation: >100
Number of people involved: 1-5
Country: Germany
EU membership: EU member
Language code: en
Start date:
End date:

IP-Centrex telephone solution (51.6936075, 13.2375223)
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