Local level

From EPSA - European Public Sector Award

Level of Government: EU institutions | multinational | national | regional | local

ProjectsAward yearCountryOrganisationSectorShort english description
StartWien - Getting a head start in Vienna2017AustriaCity of Vienna Municipal Deartment 17-Integration and DiversityotherImmigration, asylum, integration, social inclusion, participation
Talents for Austria2017AustriaMunicipality of TrofaiachJustice, police, human rights and securityUnaccompanied Minor Refugees, integration, school for young refugees, education, values, employment
ACCESS-Toulouse: Alliance for Children’s Citizenship and Education based on Social diversity towards Success2017FranceToulouse City CouncilEducation (higher and lower), training and learningThe Toulouse City Council (TCC) is a recognised municipality in France in the field of education, since municipal decision of June 2001 of creating in each municipal school one leisure and educative centre associated to the school (CLAE).
Nordwärts2017GermanyCity of DortmundJustice, police, human rights and securityMulti-level-governance, empowerment, social innovation, dismantling silos, co-creation, co-financing, evaluation and monitoring, budgeting for citizens’ projects, urban development
From eGovernment to eGovernance in the Metropolitan Area of Bari2017ItalyMunicipality of BariPublic administration, modernisation, institutional affairs, reformThis case presents an eGovernment framework for application cooperation of Public Administrations in the Metropolitan Area of the City of Bari, able to supply new added-value services tailored to citizens’ and business needs and useful for the monitoring of the urban context. The idea is to develop a network across the Municipalities of the Metropolitan Area of Bari in order to share standards, technological infrastructures and digital services as the basic requirements for the public services realisation and for the analysis of territorial dynamics by processing and modelling huge amount of data in a distributed and heterogeneous content environment.
Robby the Rat2017NetherlandsMunicipality of BredaScience, research, innovationThe city of Breda, a medium sized city in the Netherlands, established a programme to become a climate-proof city. Keywords in this programme are liveability, awareness and robustness. We like to highlight two projects that are part of this programme.
Asker WelfareLab2017NorwayAsker MunicipalityPublic administration, modernisation, institutional affairs, reformAsker WelfareLab is a concept for service delivery, solely centered on the citizen, in which all relevant municipal services, together with external partners of collaboration, invest together, aiming to raise the living standards, thereby bettering the quality of life of each individual and family in the program. The municipal part of the investment is closely monitored through a new form of reporting, focusing on the realisation of benefits.
Gardens of Cascais2017PortugalCascais MunicipalityEnvironment, climate change, agriculture (incl. food safety) and fisheryCommunity gardens are spaces for socialising, leisure and learning, with a strong socio and cultural potential and will increase the quality of life of its users. They are an integral part of the Ecological ecosystem of the county, and are located in parks and green spaces of leisure, bringing a new use to the public space, where different generations can live together.
Paid in Waste2017PortugalJunta Frequesia CampoliePublic administration, modernisation, institutional affairs, reformPago em Lixo is a project launched by the Campolide Parish Council in 2016, as part of its strategy to drive local sustainable development. Recognising that local authorities have an important role to play in promoting the overall wellbeing of its communities, the Campolide Parish Council implemented Pago em Lixo to incentivise residents to adopt positive patterns of behaviour in dealing with household waste, energise the local economy, and strengthen community relations.
Alba Iulia Smart City 20182017RomaniaMunicipality of Alba IuliaPublic administration, modernisation, institutional affairs, reformAlba Iulia - The city where the Future was born Alba Iulia (Romania) always managed to be a pioneer of things, since the beginning of its existence. In the field of smart city projects, Alba Iulia is being appreciated at national level for the urban development and for the strong and efficient partnerships developed over the years. Until now, not only the partnerships of the municipality of Alba Iulia with companies are innovative in the experience of the municipality, during the years Alba Iulia managed to become the first city in Central and Eastern Europe signing a contract with the World Bank (the WB usually works with governments not with cities) and also in assessing its financial capacities with Moody’s Rating Agency, one of the top 3 Rating Agencies in the world. According to the World Bank, Alba Iulia as County Capital ranks first in attracting EU funding/capita, which makes the city attractive and credible for potential partners all over the world.
Destination Barcelona2017SpainBarcelona Provincial CouncilEconomic affairs, competition, SMEThe Destination Barcelona project came about as a result of the tourism policies of the last 20 years that have favoured a process of extending tourism across the region as part of a strategy of territorial rebalancing and socioeconomic development and the influence of the overwhelming success of the city of Barcelona as a tourist destination.
Senior Citizen Liaison Team (SCLT)2017United KingdomAvon and Somerset Constabularycross-sectoralOlder adults are often the most vulnerable people in our com- munities and are frequently targeted by heartless criminals who seek to exploit the inherent fragilities associated with older age. A survey of people aged 65-yers and over, which was conducted by the charity, Age UK, identified that 53% of the people surveyed had either been the victims of fraud, or had been targeted and had failed to be deceived into parting with money. The survey also found that only approximately 5% of fraud-type deception offences against older persons were ever reported to the authorities
Police, camera, evidence: London’s cluster randomised controlled trial of Body Worn Video2017United KingdomCollege of Policingcross-sectoralIn the UK, EU and the US, police use of Body Worn Video (BWV) had been increasing, but despite the growing popularity of BWV there is much to be learnt regarding its effectiveness. The project tested the implementation of BWV in UK’s largest police force, the Metropolitan Police Service (MPS) via a cluster randomised controlled trial (RCT).
Rijeka’s eBenefits2015CroatiaMunicipality of Rijeka, Department of Health and Social Welfarecross-sectoralThe project Rijeka’s eBenefits has been developed with the target of improving beneficiaries’ access to information, as well as increasing efficiency of the city’s social welfare system and improving communication between city administration and citizens in general.
Better Place2015Czech RepublicCity of Kolincross-sectoralIn 2010 the City of Kolin participated in the Better Place (BP) pilot project. BP is a social responsible online platform which immediately and directly allows users to deliver feedback on how to improve public spaces. BP is part of Kolin’s modernisation and development of the city administration.
Fremfærd2015DenmarkFremfærd (organization)Public administration, modernisation, institutional affairs, reformFremfærd focuses on collective efforts to develop municipal primary tasks and improve efficiency through e.g. working on: enhancing quality and professionalism, including strategic competence development; promoting trust, wellbeing and a good psychosocial working environment when working on the primary task; developing innovation momentum; creating measurement tools and cultures of assessment; promoting good leadership; focusing on citizens; developing employees’ influence on their own work.
The Potential Profile2015DenmarkIkast-Brande MunicipalityEducation (higher and lower), training and learningThe Potential Profile ensures development of high quality day-care centres via a new and effective form of partnership between public departments. High quality makes it possible for all children, irrespective of conditions and background, to gain optimal possibilities for well-being, development and learning - and to feel valuable participants in the community.
We Design for Life2015DenmarkMunicipality of KoldingPublic administration, modernisation, institutional affairs, reformIn December 2012 a new vision for the Municipality of Kolding was decided by the Town Council: “We Design for Life - Together we design options for a good life through entrepreneurship, social innovation and education”.
Environmental Geographic Information System (GIS) of the Drama Regional Unit – The Application of a Decision Support System & Public Information Tool in the Greek Administration2015GreeceEnvironmental and Spatial Planning Administration of East Macedonia and Thrace Region, Greececross-sectoralThe project was programmed, structured, planned and completed exclusively by the Department of Environment and Hydroeconomy of the Drama Regional Unit, Environmental and Spatial Planning Administration of East Macedonia and Thrace Region-Greece, in cooperation with the IT Department of Drama Regional Unit.
The Wasps – Employment Opportunity for Persons with Disabilities2015IcelandMunicpality of HafnafjordurEducation (higher and lower), training and learningSocial inclusion, persons with disabilities, innovation, employment, education, training
The Future Education Vision of Reykjanesbaer Town2015IcelandReykjanesbaer Municipal Education OfficeEducation (higher and lower), training and learningSince the year 2002, the Future Educational Vision of Reykjanesbaer Town has been formulated for a period of four years at a time. In 2011, the ambitious goal was set to bring all the town’s pre-, primary and secondary schools to the top of national rankings in education.
Improved Customer-Oriented Policing in an Age of Austerity2015IrelandGarda Síochána Division of Dublin North Central Police ServiceJustice, police, human rights and securityIn the context of austerity, diminishing resources, reducing salaries, increasing customer expectations and police reform (doing more with less), the senior management team in the Garda Síochána Division of Dublin North Central Police Service, supported by research, set out to explore the market-orientation performance relationship in a policing context.
Merger of North and South Tipperary County Councils into a Unified Tipperary County Council2015IrelandTipperary County CouncilPublic administration, modernisation, institutional affairs, reformCounty Tipperary, Ireland’s largest inland county, has a population of 158,754 and covers an area of 4,282 km². Tipperary had been administered as two separate local government units since 1838. In July 2011, the national government announced the establishment of a unified county council in Tipperary to replace the existing North and South Tipperary County Councils, to be effective from 2014.
Project of Improvement of Quality of Public Services2015LithuaniaAlytus City Municipal AdministrationPublic administration, modernisation, institutional affairs, reformThe project Improvement of Quality of Public Services provided by the Alytus City Municipal Administration was a long-term project implemented from 2009 to 2015. Its aim was to achieve quality improvements in public services provided by the Alytus City Municipal Administration by creating and implementing a “One-Stop-Shop” public service system and Common Assessment Framework (CAF) and performing external evaluation of the activity of the administration.
HSD Campus and HSD Development Fund2015NetherlandsMunicipality of The Haguecross-sectoralThis project was undertaken by the Municipality of The Hague in collaboration with the HSD Foundation and sponsored by the European Regional Development Fund. Its aim is to better facilitate the security cluster in general and stimulate innovation by triple-helix cooperation (businesses, governments and knowledge institutions) in specific.
Local Human Rights in Utrecht – Empowering a Local Network with Global Value2015NetherlandsMunicipality of UtrechtJustice, police, human rights and securityThe City of Utrecht has been actively working on promoting a human rights culture in the city since 2010. The city is aware of the importance of its role in defending people’s human rights and fitting the identity of an open, social city in which many social and civil organisations undertake their activities.
Social District Teams2015NetherlandsMunicipality of ZaanstadRegional policy and development, decentralisationIn 2013, pilot studies were initiated on working with ‘Social District Teams’. Unlike most Dutch municipalities, Zaanstad chose to put the Social district teams to tender outside the municipal organisation and with multiple contractors.
Every Child Safe Forever (ECSF project) – The Development of Relentless Family Case Management and the End of Parole and Other Court Orders2015NetherlandsYouth Protection Amsterdam RegionPublic health and social welfare/affairsYouth Protection Amsterdam Region is a certified institution responsible for providing specialised care to families whose children face severe safety threats. The organisation aims to guarantee children’s permanent security, and a safe upbringing.
From Settlement to Employment2015NorwayVIVA, Bamble Kommunecross-sectoral“From settlement to employment” is an introductory programme which is jointly carried out by the Department for Welfare and Labour Affairs of the Norwegian municipality of Bamble (NAV) and VIVA (a municipal-owned organisation in the field of integration, adult education and activation) in order to better integrate refugees into Norwegian society.
Your City, You Decide2015PolandMunicipality of LublinPublic administration, modernisation, institutional affairs, reform‘Your City, You Decide’ is a social participation umbrella programme of the City of Lublin involving social partners such as NGOs, District Councils and residents.
Action Programme for Large Families – Three Plus Family2015PolandMunicipality of Lublin Department of Health and Social AffairsPublic health and social welfare/affairsThe Action Programme for large families: Three Plus Family (Rodzina Trzy Plus) was introduced by the legal Act No. 429/XIX/2012 of 29 March 2012 of Lublin City Council. The programme is addressed to all families residing in the area of the City of Lublin with three or more children up to the age of 18 or 25 (if they are in full-time education).
Solidarity Barn Project – Celeiro Solidário2015PortugalCampolide Parish CouncilPublic health and social welfare/affairsThe Solidarity Barn Project (Celeiro Solidário) began as a citizens’ movement that aimed to create awareness for the importance of solidarity and the reduction of food waste.
Digital Pathology2015PortugalCova da Beira Hospital (CHCB) Centro Hospitalar Cova da Beira, E.P.E.cross-sectoralThe “Digital Pathological Anatomy” is an innovative project in Portugal, based on the interaction between different hardware and software combinations aimed at creating a global management platform for all data and images generated in a pathological anatomy laboratory.
SocialXChange – More than a Charity Shop2015RomaniaGeneral Direction of Social Care and Child Protection, 6th District, Bucharestcross-sectoralSocialXchange is a new concept of social solidarity designed to promote involvement and mutual benefit in support of community relations. It is based on a shop, which effectively manages community resources available in order to equitably redistribute them among people who want to participate in charity, but also among those with low income who do not want to depend on begging.
LGBT-Friendly Ljubljana2015SloveniaMunicipality of Ljubljanacross-sectoralWith the goals of significantly reducing homophobia and empowering lesbians, gays, bisexuals and transgender people (LGBT), the City of Ljubljana addresses special care and attention to the LGBT community. It offers diverse support to the development, organisation and implementation of projects and programmes for the LGBT community.
Urban Environment and Health2015SpainBarcelona Provincial Councilcross-sectoralTo include the health perspective in all local policies, the Barcelona Provincial Council initiated the project called “Urban Environment and Health”, which was launched under the framework of the Table for Urban Improvement (TxMU, on its Catalan acronym).
Home Debt Intermediation Service2015SpainBarcelona Provincial Councilcross-sectoralHome Debt Intermediation Service “Servei d’Intermediació en Deutes d’Habitatge” (SIDH), protects the right to housing by preventing the loss of homes due to mortgage loan repayment difficulties. SIDH offers free specialised legal advice and intermediation with financial entities to defend resolution proposals.
Home Refurbishment Programme2015SpainBarcelona Provincial Council, Social Welfare DepartmentotherThe Barcelona Provincial Council is an intermediate local authority with the aim to ensure the provision of municipal services and to support the work of local government. With around 5.5 million inhabitants, the province of Barcelona is divided into 311, mainly small and medium-sized, municipalities. Through its Area of Service for Citizens, Barcelona Provincial Council helps ensure welfare, quality of life and social cohesion at the local level. Among the services for the elderly, priority is given to those that help people live with greater independence in their own homes
New Sustainable Management Model – Street Cleaning Services and Solid Waste Collection2015SpainPublic Sanitation and Environmental Protection Municipal Limited Liability Company, SevilleEnvironment, climate change, agriculture (incl. food safety) and fisheryA Public Sanitation and Environmental Protection Municipal Limited Liability Company “Limpieza Pública y Protección Ambiental S.A. Municipal” (LIPASAM), was created in March 1986 to attend to the City of Seville. LIPASAM was exhausted, in the middle of an economic crisis, and it was necessary to increase city cleaning activities while reducing an unsustainable budget for the City Government.
The Rural Accelerator2015SwedenMunicipality of Sjöbocross-sectoralSjöbo is a small town and the seat of Sjöbo Municipality in Skåne County, Sweden, with about 8,000 inhabitants. The main objectives of the Rural Accelerator are to develop ideas and businesses in the countryside based on the special features rural areas offer.
Sprouts of Karşıyaka2015TurkeyKarşıyaka Municipalitycross-sectoralThe actual goal of this project is to support successful university students throughout their education who have no or insufficient income and live in the İzmir Karşıyaka province border. At the same time, it is aimed to include the local administration of Karşıyaka in maintaining equal opportunities for students.
Vienna Charter: Living the Future Together2013AustriaCity of Vienna, Municipal Department 17, Integration and DiversityPublic administration, modernisation, institutional affairs, reformPeople of all ages, and with different outlooks on life, ethnic backgrounds, professions, and opinions came together to discuss and develop the Vienna Charter. The Viennese themselves chose the topics and participated actively in the development of the Charter. The Vienna Charter is a mutual agreement between all people living in the city.
Improving Administrative Quality: Merging of the Districts of Judenburg and Knittelfeld2013AustriaDistrict Authority Office ‘Murtal’Public administration, modernisation, institutional affairs, reformIn the framework of this project the existing administrative framework was substantially changed for the first time in Austria since the 19th century. A process model was developed on how to merge two districts, namely Judenburg with some 44,000 inhabitants, and Knittelfeld with some 30,000 inhabitants, and its two district commissions to form one bigger administrative unit.
Co-creating with Youngsters2013DenmarkMunicipality of BallerupPublic administration, modernisation, institutional affairs, reformAbout 20% of young people in Denmark do not get an education after elementary school. Why is this, and how can we rethink public services? The Municipality of Ballerup and the Innovation Agency FUTU have innovated new services.
Police and Social Media: Reykjavík Metropolitan Police2013IcelandReykjavík Metropolitan Policecross-sectoralIn its effort to actively distribute information to the general public, the Reykjavík Metropolitan police added social media to its toolkit in December 2010. The Reykjavík metropolitan police (RMP) began utilising social media in its approach to actively distribute information to the public via all types of media, to enhance visibility and increase access to the police.
Ennis Innovate: Regional Innovation Centre2013IrelandClare County Councilcross-sectoralEnnis Innovate: Regional Innovation Centre is a collaborative initiative between Clare County Council and a number of key partners in the fields of public administration, education, enterprise, research, technology and community development. The initiative – a unique off-campus enterprise support innovation – provides practical support to entrepreneurs as they navigate the start-up path in order to support business development activity, job creation and the establishment of new businesses in the region.
Reorganisation of Judicial Offices in Italy: the Project of the Monza Court and the Redesign of Voluntary Jurisdiction2013ItalyCourt of MonzaJustice, police, human rights and securityIn 2009 the Minister of Public Authority, the Minister of Justice and the Regions agreed with the EU on the need for an interregional project called ‘Diffusion of Best Practices in Judicial Offices’, financed under the European Social Fund; 23 regional financial bids were prepared and assigned to 97 Judicial Offices taking part in the project. The Court of Monza is one of these.
Together in the Neighbourhood2013ItalyMunicipality of MilanJustice, police, human rights and security‘Together in the Neighbourhood’ is an intervention project, which aims to improve social cohesion and security in the city, by increasing and redefining the role of the ‘vigili di quartiere’ – local police officers working in a specific neighbourhood – with the active participation of the different stakeholders who live and work in Milan’s neighbourhoods.
The Creation of a New Economic Zone in Southern Luxembourg: Efficient Urban Planning and Social Integration through Cross-Municipal, Cross-Border and Cross-Sectoral Cooperation2013LuxembourgMunicipality of Esch-sur-AlzetteRegional policy and development, decentralisationAfter the decline of the steel industry, the Luxembourg government decided in 2000 to implement a decentralisation and diversification policy, shifting part of the public administration and services to the southern region, i.e. to the city of Esch-sur-Alzette, formerly an industrial town that still hosts offices and a production plant of the steel giant ArcelorMittal.
The Programme of Construction and Exchange of Municipal Flats in Poznań2013PolandBoard of Municipal Housing Resources limited corporation (ZKZL sp. z o.o.)otherIn its housing resources, Poznań City currently holds 13,100 municipal residential premises rented to inhabitants who cannot afford to buy their own flat. This includes 864 social flats, allocated to families with the lowest income – a growing group due to the economic crisis.
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