Actions

Mission Dementia - Knowledge in communicating with persons with dementia - an internet based learning program for police officers in Austria

From EPSA - European Public Sector Award

[edit]

130.000 people suffering from dementia in Austria. This number will double by 2030. Nearly every family will be directly or indirectly affected. Someone in the world develops dementia every 3 seconds. Dementia is a syndrome that affects memory, thinking, behavior and ability to perform everyday activities. Dementia is overwhelming not only for the people who have it, but also for their caregivers and families. There is lack of awareness and understanding of dementia in most countries, resulting in stigmatization, barriers to diagnosis and care, and impacting caregivers, families and societies physically, psychologically and economically (WHO 2017).


Police officers are very often the first group who gets in contact with persons suffering from dementia in a situation of crisis. The knowledge and competence of police officers in dealing with persons with dementia are added value for society. To give police officers action security in dealing with persons with dementia and their caregivers and families in a situation of crisis, an interactive e-learning tool (online-training), especially customized for police officers, was created and implemented.


Based on focus group interviews with police officers, persons with dementia and caregivers, the project team developed three e-learning modules. Within the interviews the most relevant situations for all three groups were identified. It was very important to pay attention to the police resources (financial, time, personal).


The online-training can be accessed at any time, any place, the learning time is about 15 minutes per e-learning module and the police officers are allowed to learn during their working hours.


The famous Austrian actor and ambassador of the MAS Alzheimerhilfe Adi Hirschal took on the acting and speaking of the educational film of the first e-learning module.


Among basic knowledge about dementia and case studies with representative situations, film sequences of the movie "Head Full of Honey" ("Honig im Kopf") are used and have to be analyzed by the police officers. They also receive practical tips and resources like check lists for official acts with persons with dementia and additional literature is provided. After completing the knowledge check, which contains 15 questions (random system chooses from 50 questions/situations, answers via multiple choice options) about the content of all three e-learning modules, a certificate is automatically generated, which can be recorded as training and development to the electronic education pass of the police officer.


To achieve a stronger network of police stations with care organizations the award "Dementia Friendly Police Station" was created. This designation attests single police stations competence dealing with dementia and is awarded by the Danube University Krems and the MAS Alzheimerhilfe after meeting the following requirements:


•minimum 70% of police officers in a police station have finished the e-learning tool


•contact persons, that can be contacted by colleagues and which act as link to care organizations are nominated in the police station


•a regional (district or region) network with partner organizations that act in consulting, care and support for persons with dementia (e.g.: dementia service points, care facilities, nursing homes) is bulit (announcement of contact persons, regular communication)



Objectives of "Mission Dementia"


1 20.000 police officers are currently working in Austria and will get information about dementia. They receive a working tool for solving difficult situations involving persons with dementia. All of them have finished the online-training.


2 Police stations as part of the network are contact points for persons with dementia and their caregivers (regional contacts).


3 Dementia is a societal topic and persons with dementia are integrated into our society.


4 All police departments are certified.


Award info
Award category: new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level
Award type: nominee
Award year: 2019
Project type
Sector: cross-sectoral
Type of activity:
Keywords: Mission Dementia; Einsatz Demenz; Dementia; Police; Austria; e-learning; online-training; academy; mas; alzheimerhilfe; alzheimer; federal; ministry; interior; e-learning-center
Short English description: Police officers are very often the first group who gets in contact with persons suffering from dementia in a situation of crisis. The knowledge and competence of police officers in dealing with persons with dementia are added value for society. To give police officers action security in dealing with persons with dementia and their caregivers and families in a situation of crisis, an interactive e-learning tool (online-training), especially customized for police officers, was created and implemented.
Further information
Organisation: Austrian Federal Ministry of the Interior
Other applicants:
Homepage:
Level of government: national level
Size of organisation: >100
Number of people involved: 6-10
Country: Austria
EU membership: EU member
Language code: en
Start date:
End date:


Mission Dementia - Knowledge in communicating with persons with dementia - an internet based learning program for police officers in Austria (48.20001081350281, 16.378796696662903)
Loading map...