The Computer Technology Institute and Press ‘Diophantus’ (CTI) constitutes the technological pillar of the Greek Ministry of Education, Religious Affairs, Culture and Athletics (MINEDU) for the support of ICT in education.
The long-term structural transformation initiated by the Greek government in 2009 because of the crisis profoundly affected the relationship between the CTI and MINEDU, requiring CTI to increase the volume of service delivery, while maintaining its quality and significantly reducing costs by more than 30%. In its new role, CTI is (a) responsible for organising and implementing all the ministry’s actions related to ICT, leading to a broad range of activities; (b) responsible for developing media outlets for all the educational units, thus collaborating with a large number of people with different technical background and expertise; and (c) deploying the actions across all public schools in Greece, which inevitably involves numerous people located all across the country.
In order to deal with these challenges, in 2009 CTI started to re-engineer its core processes so that efficiency, effectiveness and economy are maintained for all its business activities. A key aspect of this change management endeavour was the design and development of a holistic platform (called NEDA) that integrates six legacy software systems and establishes a unified approach for administering and managing all the processes and workflows related to the operational tasks of the institute. NEDA is designed to enhance existing knowledge, decision-making, workflow, and interaction of middle and senior managers. It is developed using modern web technologies allowing all stakeholders to access the business processes from anywhere, anytime and anyhow. Currently NEDA provides a multi-dimensional, cross-functional solution for project management, financial administration and knowledge management.
The re-engineering project examined the seven most critical and high-volume processes of the institute, involving more than a thousand users working on a regular basis in projects supervised and/or implemented by CTI. The new processes radically change the way CTI is conducting business, as well as enabling CTI to deliver services at higher volumes, lower overall costs and achieve increased transparency. The processes are easier to execute and monitor, and result in more than 60% reduction of the time required to complete.
|Award category:||weathering the storm. creative solutions in a time of crisis - european and national level|
|Type of activity:|
|Keywords:||Project management, process monitoring, workflow management, e-Procurement|
|Short English description:|| NEDA is designed to enhance existing knowledge, decision-making, workflow, and interaction of
middle and senior managers. It is developed using modern web technologies allowing all stakeholders to access the business processes from anywhere, anytime and anyhow. Currently NEDA provides a multi-dimensional, cross-functional solution for project management, financial administration and knowledge management.
|Organisation:||Computer Technology Institute & Press|
|Level of government:||national level|
|Size of organisation:||>100|
|Number of people involved:||11-15|
|EU membership:||EU member|