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New solutions to complex challenges - regional level

From EPSA - European Public Sector Award

New Solutions to Complex Challenges: European or National level. - EPSA 2017 | Regional Level - EPSA 2017 | Supra-Local and Local Level - EPSA 2017


Award winners

Award nominees

ProjectsCountryOrganisationLevel of governmentSectorShort english description
Open.Heart ProjectAustriaOmbudsoffice for Children and Youths SalzburgRegional levelotherThe Open.Heart project was developed by the Kinder- und Jugendanwaltschaft Salzburg – the regional government’s body for child and youth advocacy – in 2015 as a response to the unmet needs of young refugees living in Salzburg. Despite being under the age of 18, unaccompanied asylum seeking children are unable to access the same level of support granted to Austrian born children. The support for these young people stems from governmental funds allocated to (adult and child) asylum seekers rather than being taken from general funds allocated to child and youth welfare. As a result young people are structurally excluded from opportunities available to their Austrian peers, for example they are excluded from accessing foster care.
Low Emission Zone AntwerpBelgiumInformatie VlaanderenRegional levelEnvironment, climate change, agriculture (incl. food safety) and fisheryTo improve air quality and public health by eliminating polluting vehicles, one of the first fully-automated Low Emission Zones (LEZs) in Europe was successfully activated on 1 February 2017 in the city of Antwerp
A Root and Branch Reformation of a Organisation´s Business ModelGreeceRegion of CreteRegional levelPublic administration, modernisation, institutional affairs, reformThe Region of Crete, in a challenging endeavour to reform the services provided by the Directorate of Transport and Communications (DTC), developed a Strategic Plan that outlines the main steps towards the utilisation of an organisational change management process. This comprehensive approach has been steered by a set of solid work ethics: Quality of Service, Transparency and Efficiency. Key enablers of this project, such as regional leadership, civil servants, strategic partners and citizens, were effectively empowered. Through their involvement, a value-added cooperation paradigm was formed.
One Stop Shop in CataloniaSpainRegional Government of Catalonia, Ministry of Business and Knowledge, Business Management OfficeRegional levelPublic administration, modernisation, institutional affairs, reformThis new relationship model between businesses and government aimed at facilitating economic activity is based on confidence in entrepreneurs and is focused on reducing administrative burdens and bureaucracy. It is a change of direction in which the company should be placed in the spotlight of public policy and not the other way around. This new approach has involved a transformation of the legal framework as well as a wide technological change, but above all it is an internal organisational change that causes a real cultural change of the administration compared to how it is traditionally understood

Honorary mentions and Best Practice Certificates

Award submissions

ProjectsCountryOrganisationLevel of governmentSectorShort english description
Deaf HelpPolandWarmian-Mazurian Voivodeship OfficeRegional levelotherThere is no doubt that in recent years Poland has taken an important step towards fully integrating people with hearing impairment. This is a milestone for the adoption of the Sign Language Act and other forms of communication, the main goal of which is to provide an adequate level of support for people with hearing impairment and to help overcome barriers to communication with public institutions, emergency services and health care institutions. This law is also the first widely accepted legal act in Poland, which explicitly emphasises the law of the deaf and hard of hearing to communicate through freely chosen means of non-verbal communication. At the same time, a new opening for the realisation of the rights of people with disabilities, including deaf people, is a change in the telecommunications law resulting from the new obligations of providing telephone services