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From EPSA - European Public Sector Award

Nominee2009.pngAward type: Award | Nominee | Diploma or Best practice award | Submission


ProjectsCountryOrganisationAward yearLevel of governmentSectorType of activityShort english description
Low Emission Zone AntwerpBelgiumInformatie Vlaanderen2017Regional levelEnvironment, climate change, agriculture (incl. food safety) and fisheryTo improve air quality and public health by eliminating polluting vehicles, one of the first fully-automated Low Emission Zones (LEZs) in Europe was successfully activated on 1 February 2017 in the city of Antwerp
Senior Citizen Liaison Team (SCLT)United KingdomAvon and Somerset Constabulary2017Local levelcross-sectoralOlder adults are often the most vulnerable people in our com- munities and are frequently targeted by heartless criminals who seek to exploit the inherent fragilities associated with older age. A survey of people aged 65-yers and over, which was conducted by the charity, Age UK, identified that 53% of the people surveyed had either been the victims of fraud, or had been targeted and had failed to be deceived into parting with money. The survey also found that only approximately 5% of fraud-type deception offences against older persons were ever reported to the authorities
A Root and Branch Reformation of a Organisation´s Business ModelGreeceRegion of Crete2017Regional levelPublic administration, modernisation, institutional affairs, reformThe Region of Crete, in a challenging endeavour to reform the services provided by the Directorate of Transport and Communications (DTC), developed a Strategic Plan that outlines the main steps towards the utilisation of an organisational change management process. This comprehensive approach has been steered by a set of solid work ethics: Quality of Service, Transparency and Efficiency. Key enablers of this project, such as regional leadership, civil servants, strategic partners and citizens, were effectively empowered. Through their involvement, a value-added cooperation paradigm was formed.
The Cooperation FundSpainEuropean Intellectual Property Office2017National levelPublic administration, modernisation, institutional affairs, reformEvery business should be able to access trade mark and design rights, and in the EU, this can be done either at national or European level. In the EU Member States, national intellectual property offices register trade mark and design rights valid in that particular member state. At European level, the decentralised agency of the EU, the European Union Intellectual Property Office (EUIPO) administers unitary protection for businesses looking to secure their trade mark and design rights across the EU. This parallel system is a critical aspect of the intellectual property (IP) system, enabling businesses to obtain the right protection for their needs
One Stop Shop in CataloniaSpainRegional Government of Catalonia, Ministry of Business and Knowledge, Business Management Office2017Regional levelPublic administration, modernisation, institutional affairs, reformThis new relationship model between businesses and government aimed at facilitating economic activity is based on confidence in entrepreneurs and is focused on reducing administrative burdens and bureaucracy. It is a change of direction in which the company should be placed in the spotlight of public policy and not the other way around. This new approach has involved a transformation of the legal framework as well as a wide technological change, but above all it is an internal organisational change that causes a real cultural change of the administration compared to how it is traditionally understood
VenstersNetherlandsICTU2017National levelPublic administration, modernisation, institutional affairs, reformWhat is Vensters? ‘Vensters’ is an instrument that allows municipalities, provinces and water boards to gain an overview of the performance and functioning of their management. The instrument also allows them to compare their performance with other public organisations. Vensters is a diagnostic and learning instrument. It helps managers to have meaningful conversations about ambitions, choices and improvements.
Talents for AustriaAustriaMunicipality of Trofaiach2017Local levelJustice, police, human rights and securityUnaccompanied Minor Refugees, integration, school for young refugees, education, values, employment
Sea Traffic Management – Connecting the Business Value of the Maritime IndustrySwedenSwedish Maritime Administration2017National levelEnvironment, climate change, agriculture (incl. food safety) and fisherySea Traffic Management (STM) is a concept with open services based on standardised maritime information sharing. STM is co-funded by the EU since 2010 in three consecutive projects involving 14 EU partner countries and Norway. In the current STM Validation project, the involved EU-countries are Austria, Cyprus, Denmark, Finland, Germany, Ireland, Italy, the Netherlands, Portugal, Spain, Sweden and the United Kingdom. STM has taken input and inspiration from the Air Traffic Management work conducted under the SESAR umbrella.
NordwärtsGermanyCity of Dortmund2017Local levelJustice, police, human rights and securityMulti-level-governance, empowerment, social innovation, dismantling silos, co-creation, co-financing, evaluation and monitoring, budgeting for citizens’ projects, urban development
Open.Heart ProjectAustriaOmbudsoffice for Children and Youths Salzburg2017Regional levelotherThe Open.Heart project was developed by the Kinder- und Jugendanwaltschaft Salzburg – the regional government’s body for child and youth advocacy – in 2015 as a response to the unmet needs of young refugees living in Salzburg. Despite being under the age of 18, unaccompanied asylum seeking children are unable to access the same level of support granted to Austrian born children. The support for these young people stems from governmental funds allocated to (adult and child) asylum seekers rather than being taken from general funds allocated to child and youth welfare. As a result young people are structurally excluded from opportunities available to their Austrian peers, for example they are excluded from accessing foster care.
Robby the RatNetherlandsMunicipality of Breda2017Local levelScience, research, innovationThe city of Breda, a medium sized city in the Netherlands, established a programme to become a climate-proof city. Keywords in this programme are liveability, awareness and robustness. We like to highlight two projects that are part of this programme.
Challenge-Driven Innovation – Societal Challenges as Growth OpportunitiesSwedenVINNOVA, the Swedish Innovation Agency2015National levelScience, research, innovationIn 2011, as the first government agency in the world, VINNOVA (the Swedish Innovation Agency) launched a program which constitutes a path-breaking approach to tackling societal challenges and achieving concrete and system-transforming results.
Your City, You DecidePolandMunicipality of Lublin2015Local levelPublic administration, modernisation, institutional affairs, reform‘Your City, You Decide’ is a social participation umbrella programme of the City of Lublin involving social partners such as NGOs, District Councils and residents.
From Settlement to EmploymentNorwayVIVA, Bamble Kommune2015Local levelcross-sectoral“From settlement to employment” is an introductory programme which is jointly carried out by the Department for Welfare and Labour Affairs of the Norwegian municipality of Bamble (NAV) and VIVA (a municipal-owned organisation in the field of integration, adult education and activation) in order to better integrate refugees into Norwegian society.
Improved Customer-Oriented Policing in an Age of AusterityIrelandGarda Síochána Division of Dublin North Central Police Service2015Local levelJustice, police, human rights and securityIn the context of austerity, diminishing resources, reducing salaries, increasing customer expectations and police reform (doing more with less), the senior management team in the Garda Síochána Division of Dublin North Central Police Service, supported by research, set out to explore the market-orientation performance relationship in a policing context.
FremKom – Future Competencies in Northern JutlandDenmarkNorth Denmark Region2015Regional levelcross-sectoralFremKom is a Danish contraction of “Labour and competence needs of the future”. The project was initiated in 2007 by the North Denmark Growth Forum and supported by the North Denmark Regional Council.
ALF (Child Benefit without Application)AustriaAustrian Federal Ministry of Finance2015National levelcross-sectoralBased on a decision of the Austrian Federal Government the project ALF started in December 2014. The project ALF is the first step of the program FABIAN (Family allowances new), which is defined to improve the whole service delivery process for the topic family allowance.
Upper Austrian Winter Sport WeekAustriaRegional Government of Upper Austria, Directorate for Education and Society, Family Affairs Department2013Regional levelcross-sectoralThe Upper Austrian Winter Sports Week is a pilot project of the platform ‘school and snow sports’ based on an innovative e-Voucher system to counteract several trends.
Managing Human Public Resources with an Integrated Vision and Looking Towards the Future of the AzoresPortugalVice-Presidency of Regional Government, Organisation and Administration Regional Department2013Regional levelPublic administration, modernisation, institutional affairs, reformFocusing on the public service vector, the Azorean government made the improvement of service quality one of its main objectives regarding administrative modernisation. The new management model is based on three pillars: 1. Human resources management; 2. Organisation of services; 3. Services assessment.
Towards a Paperless AdministrationSpainMinistry of Finance and Public Administration of Spain2013National levelPublic administration, modernisation, institutional affairs, reformAccording to the Law on Electronic Administration, Spanish citizens have the legal right to present any application to public administration, either face to face or using the electronic channel. An innovative suite of platforms has been developed: the offices interconnection system (called SIR), an Application for Face-to-Face Offices (called ORVE) and a Generic Electronic Office (called ACCEDA).
New ICT Model: Generalitat de Catalunya – an Innovative Sourcing Process through Public-Private CollaborationSpainTelecommunications and IT Centre, Government of Catalonia2013Regional levelcross-sectoralCTTI is a public corporation assigned to the Department of Enterprise and Labour of the Generalitat de Catalunya to integrate all computer services, telecommunications infrastructure and their administration and management. The Generalitat de Catalunya is organised in 12 ministries or departments; CTTI serves all of them and their public companies regarding ICT.
GreenEvo: Green Technology AcceleratorPolandMinistry of Environment2013National levelEnvironment, climate change, agriculture (incl. food safety) and fisherynew services or new technologiesGreenEvo: Green Technology Accelerator is an innovative project from the Ministry of Environment, with the task of promoting environmentally sound technologies and supporting the growth of this sector domestically and abroad. The project aims to support organisations pursuing the development of green technologies in navigating and promoting their unique solutions in international markets.
Police and Social Media: Reykjavík Metropolitan PoliceIcelandReykjavík Metropolitan Police2013Local levelcross-sectoralIn its effort to actively distribute information to the general public, the Reykjavík Metropolitan police added social media to its toolkit in December 2010. The Reykjavík metropolitan police (RMP) began utilising social media in its approach to actively distribute information to the public via all types of media, to enhance visibility and increase access to the police.
SignWiki Web and Mobile Access to Sign LanguagesIcelandCommunication Centre for the Deaf and Hard of Hearing2013National levelInformation society, technology, media and audiovisualSignWiki is a collaborative web and mobile platform which enables the collection, dissemination and analysis of sign language (SL) resources and knowledge via a dictionary and various materials for teaching and learning.
Reorganisation of Judicial Offices in Italy: the Project of the Monza Court and the Redesign of Voluntary JurisdictionItalyCourt of Monza2013Local levelJustice, police, human rights and securityIn 2009 the Minister of Public Authority, the Minister of Justice and the Regions agreed with the EU on the need for an interregional project called ‘Diffusion of Best Practices in Judicial Offices’, financed under the European Social Fund; 23 regional financial bids were prepared and assigned to 97 Judicial Offices taking part in the project. The Court of Monza is one of these.
Risk-Based Trade Control System (TAREKS)TurkeyMinistry of Economy of Turkey, DG Product Safety and Inspection2013National levelPublic administration, modernisation, institutional affairs, reformSince inspecting 100% of goods at export and import stage resulted in a heavy burden on government and the private sector, the Ministry of Economy launched a tailor-made system ‘Risk-Based Trade Control System (TAREKS)’ designed to carry out quality and safety checks electronically and on a risk basis.
The Programme of Construction and Exchange of Municipal Flats in PoznańPolandBoard of Municipal Housing Resources limited corporation (ZKZL sp. z o.o.)2013Local levelotherIn its housing resources, Poznań City currently holds 13,100 municipal residential premises rented to inhabitants who cannot afford to buy their own flat. This includes 864 social flats, allocated to families with the lowest income – a growing group due to the economic crisis.
Little bird - Introduction of an interactive search-, allocation and administrative procedure for child care servicesGermanyMunicipality of Heidenau2011Local levelPublic administration, modernisation, institutional affairs, reform‘Little Bird’ can be easily integrated into any administrative structure, and it offers substantial interactive features such as navigation, transparency and control. Both childminders and privately run childcare can be integrated.
ECO2 - Eco-efficient tampere 2020FinlandCity of Tampere2011Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryIt implements the climate and energy objectives of the City of Tampere, as well as changing city development practices to promote a low-carbon and carbon-neutral urban structure and supporting sustainable businesses.
Show colours for MünsterGermanyOffice for Green Spaces and Environmental Protection2011Local levelEnvironment, climate change, agriculture (incl. food safety) and fishery‘Show colours for Münster’ is the slogan and the framework for a whole host of different activities.
The SITxell project - Integrating natural values and ecosystem benefits into land planningSpainBarcelona Provincial Government2011Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThe aim of the ‘SITxell’ project is to set up a territorial information system covering the open areas of the province of Barcelona.
Change² - Achieving more togetherGermanyCity of Mannheim, Office of the Lord Mayor, Administrative Reform Unit FVA20132011Local levelPublic administration, modernisation, institutional affairs, reform‘Change²’ includes more than 30 projects, ranging from restructuring of departments, mainstreaming international/EU perspectives to all policy areas and drafting guidelines on leadership and communication for city employees.
Porto, a water sensitive city - Sustainable management of urban water cyclePortugalÁguas do Porto, EEM2011Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThe establishment of Aguas do Porto, in October 2006, brought a new perspective of water as a resource, with a determinant impact on life quality and socio-economic development of Porto city.
High technology at low cost in the management of cap subsidies in cataloniaSpainCatalan Government – Department of Agriculture, Livestock, Fisheries, Food and Environment2011Regional levelEnvironment, climate change, agriculture (incl. food safety) and fisheryPublic administrations need to advance mechanisms and procedures which enable them to simplify tasks, increase productivity, use resources efficiently as well as keeping material costs down. The administration, as a public body, needs to ensure its objectives are fulfilled at all times. In this project, all these ideas are realised.
Mijn Borne 2030 - Joint visionNetherlandsMunicipality of Borne2011Local levelPublic administration, modernisation, institutional affairs, reformThe objective is to create a widely shared vision as a starting point for joint action.
More forest for more lifeRomaniaArad County Council2011Local levelPublic administration, modernisation, institutional affairs, reformYet ACC managed to maintain a low cost for the afforestation – about €1200 spent over three years for the whole campaign, with great benefits to the quality of life of the county inhabitants: the equivalent of 270 million cubic meters of air has been restored.
The city of Barcelona's food markets remodelling processSpainBarcelona Markets Municipal Institute2011Local levelEconomic affairs, competition, SMEThis model of managing renovation or new construction has enabled Barcelona to keep, consolidate and improve the network of markets.
Innovation in acquisition, development and distribution of digital learning resourcesNorwayNDLA2011Regional levelEducation (higher and lower), training and learningThe specific objectives are to develop open and accessible digital learning resources in all upper secondary education subjects that can be accessed free of charge for everybody.
Effectiveness in healthcare - Computer system to manage the surgical processItalyMorgagni-Pierantoni Hospital2011Local levelPublic health and social welfare/affairsThey use a univocal identification of each operative room using a barcode image that is located on the main door of every OR and a univocal identification of each anaesthetic nurse using a Personal Digital Assistant.
Klima: Aktive mobilAustriaFederal Ministry of Agriculture, Forestry, Environment and Water Management2009National levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThe klima:aktiv mobil programmes motivate and support transport stakeholders and actors to develop and implement measures to reduce GHG emissions from their transport and mobility activities, thereby promoting alternative clean fuels and vehicles as well as environmentally friendly transport modes
Conflicts between citizens and government: Towards a pro-aktive, solution-driven approachNetherlandsThe Ministry of the Interior and Kingdom Relations2009National levelPublic administration, modernisation, institutional affairs, reformThe pro-active solution-driven approach shows a reduction in the number procedures, reducing the administrative burdens for individuals and businesses, thus saving the authorities time and money ,increasing customer satisfaction for individuals and businesses, and improving job satisfaction for government employees.
From bureaucracy to service providerDenmarkDanish Immigration Service2009National levelJustice, police, human rights and securitycommunity and stakeholder participationThe project aimed to facilitate the Immigration Service’s transformation into a modern public service provider with value-based management style and a focus on public service, effectiveness and flexibility
Training for sustainable change - managing human capital at the municipality of portoPortugalMunicipality of Porto2009Local levelPublic administration, modernisation, institutional affairs, reformThe project includes: the possibility to engage in higher education; internships in European organisations, which can foster new skills and develop selfesteem; evaluation of individual performance to align the Municipality and the individual’s goals; and discussing and sharing knowledge so that all participants may learn from each other.
Transforming christie services for cancer patientsUnited KingdomChristie NHS Foundation Trust2009National levelPublic health and social welfare/affairsnew services or new technologiesThe strategic objectives are: to improve clinical outcomes, to develop a network of services and an ambitious programme of cancer research, to ensure the best possible patient experience, to demonstrate excellent clinical quality and financial and operational management, to develop a nationally recognised programme of cancer education, to be an excellent employer and to recruit excellent employees
Integrated online portal for SMEsGermanyCity of Düsseldorf, Lord Mayor, The State Capital of North Rhine- Westphalia, Department of Organisation, Human Resources, IT and Economic Development2009Local levelPublic administration, modernisation, institutional affairs, reforme-government
Community alcohol partnership (CAP)United KingdomCambridgeshire County Council Trading Standards Service2009Local levelPublic health and social welfare/affairscooperationThe CAP represents a truly collaborative approach to tackling an issue of national concern
Flytta till Dalarna (Move to Dalarna)SwedenRegion Dalarna2009Regional levelRegional policy and development, decentralisationpublic-private partnershipsThe overall task of the project is to develop methods for work with migration
Present in school, absent in Jail - Local partnership to prevent and combat juvenile delinquency and child victimisationRomaniaPrefecture of Neamt County2009Local levelPublic administration, modernisation, institutional affairs, reformpublic-private partnershipsIn order to reduce the number of juveniles involved in criminal activities and to gain awareness, the local partnership project for the prevention of juvenile delinquency and victimisation of children was initiated in 2008 by the Police Inspectorate and the Prefecture of Neamt County
Cultural and organisational change in the mainstream of a meta-ethics approachSwitzerlandLausanne Municipal Police2009Local levelJustice, police, human rights and securitybusiness process re-engineeringIn order to improve the corporate culture the initiative focused on limiting the code of silence (omertà) and questioning traditional modes of management and hierarchical leadership
Gdynia Civic SectorPolandGdynia City Hall (Mayor’s Office)2009Local levelPublic administration, modernisation, institutional affairs, reformcommunity and stakeholder participationGdynia offers every citizen the chance to decide, by stating on their tax document, which NGO they may wish to donate to. The solutions adopted in Gdynia have been recognised as model solutions by many Polish local governments as well as the central authorities
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