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Optimisation, integration and setting up electronic management of the administrative and information services on recognition of university education and professional qualifications acquired in the countries of the European region and in third countries

From EPSA - European Public Sector Award

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NACID has been in charge of the academic recognition procedure since April 2009, when a contract was signed with the Managing Body of OPAC for a financial grant. This made it possible to organise the procedure effectively, together with the accompanying administrative and information services, in a way which fully complies with the main political documents concerning recognition of foreign diplomas, namely the Lisbon Recognition Convention, Directive 2005/36/EC and the Bologna Declaration. By means of the organisational, legal and technical measures for analysis, reengineering, and the new improved forms of administrative service delivery, it became possible to guarantee citizens’ rights to fair recognition of foreign qualifications, thereby securing equal access to the labour market.

Thanks to the certified unified information system (UIS) and the new public registers it became possible to provide timely and trustworthy information, guaranteeing businesses with a fair and high quality labour market. The well-structured information in the UIS as well as the use of modern information technologies meet the information needs of the State bodies committed to guaranteeing citizens’ rights, prevention of corruption and fraud. The fact that NACID’s UIS is the first certified system present in the national list of certified information systems shows that it allows modern communication with other information systems and provides the possibility for exchange of data needed by other public institutions. The information supports the State policy for strategic planning of education and labour markets. The implemented electronic services helped the national e-Government to reach a new, higher quality level of services.

The improved internal organisation and administrative capacity of NACID as national ENIC-NARIC centre contributed to an increase in quality and speed of service delivery as well as to the prevention of corruption practices through effective application of the ‘Single access point’ principle. For the first time, the academic recognition procedure has legally established deadlines: 2 months from the date of document submission, which is considerably shorter than the prescribed deadline for recognition in the Lisbon Convention (4 months).

The UIS already contributes to the increase of student mobility and thus to achieving the goals of the ‘Europe-2020’ Strategy as well as to the development of e-Government in Bulgaria. The procedure is now fully transparent and fully coherent with the Lisbon Convention. Integrated service delivery is achieved following the ‘Single access point’ principle in connection to the functions as a National ENIC-NARIC Centre in terms of the Lisbon Convention. For the first time citizens have access to complete information about academic recognition and professional qualifications in Bulgarian and English at NACID’s new website, and can receive electronically signed certificates pursuant to LEM and the State administration can check the status and authenticity of the qualifications of their applicants.

Award info
Award category: smart public service delivery
Award type: submission
Award year: 2011
Project type
Sector: Public administration, modernisation, institutional affairs, reform
Type of activity:
Keywords: Academic recognition, mobility, higher education qualifications, ENIC, NARIC, IMI, Lisbon convention, Europe 2020, knowledge society, eGovernment, electronic management, EHEA, integrated informationsystem, service delivery, service standards, lower cost
Short English description: The improved internal organisation and administrative capacity of NACID as national ENIC-NARIC centre contributed to an increase in quality and speed of service delivery as well as to the prevention of corruption practices through effective application of the ‘Single access point’ principle.
Further information
Organisation: National Centre for Information and Documentation
Other applicants:
Homepage: http://www.nacid.bg
Level of government: national level
Size of organisation: 25-50
Number of people involved: 6-10
Country: Bulgaria
EU membership: EU member
Language code: en
Start date:
End date:
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Optimisation, integration and setting up electronic management of the administrative and information services on recognition of university education and professional qualifications acquired in the countries of the European region and in third countries (43.5935616, 25.2397462)
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