The project ‘PPP in Austrian Districts’ (PPP - AD) was launched in 2006 by the five district administrations of Eisenstadt-Umgebung, Hallein, Hermagor, Rohrbach and Zell am See, which are located in four different federal states, and was concluded in 2008. The project is of particular significance in that 75% of the laws implemented by the district administrations in Austria are federal laws that apply equally, nationwide. The implementation of statutory provisions through different organisational units in different regions with a diversity of histories, traditions and economic structures currently leaves the executive authorities some room for interpretation and action even with respect to uniform federal laws.
The objectives of the project are: to analyse services and processes and to develop measures for better results and an improved impact; to develop general service standards; to learn from and with each other (grassroots-oriented learning from best practices); to build networks for quality services for the citizens, employees and executives, and to establish partnerships with stakeholder organisations in the public and private sectors. Furthermore, the aim was to discuss topics such as gender mainstreaming and ethics in the administration, taking into account European developments and guidelines. A work group including members from the participating district administration of the various federal states and a steering group was established. An internet platform www.bhplus.at.tf was created to ensure communication. The results, particularly relating to the development of standards in the course of this project, were incorporated by the Federal Chancellery of the Republic of Austria incorporated into efforts to modernise the government administration. A first phase of follow-up activities has already been undertaken. In autumn 2008, the Federal Chancellery commissioned a legal opinion on standards within the public sector and their legal consequences. In December 2008, a workshop together with other district administrations of Austria was set up, with the purpose of discussing and deciding on minimum standards for the services and processes of the district administrations throughout Austria. In the spring of 2009, workshops were conducted on selected topics together with experts from further district administrations.
In sum, a comprehensive quality management has been established - ranging from the strategic approach to the methods applied, meaning that each participating district administration collaborates with its executives and employees to organise processes and resources in such a manner that the process of service delivery responds to the legitimate needs of the citizens and the economy. The establishment of standards is a first step towards a more unified enforcement of the laws and regulations within Austria, in which best practices and bench learning provide the methodological backdrop for a ‘learning administration’.
|Award category:||partnership working|
|Sector:||Public administration, modernisation, institutional affairs, reform|
|Type of activity:||quality management|
|Keywords:||PPP, networking, general service standards, quality services, optimisation, cultural change|
|Short English description:||In sum, a comprehensive quality management has been established ranging from the strategic approach to the methods applied, meaning that each participating district administration collaborates with its executives and employees to organise processes and resources in such a manner that the process of service delivery responds to the legitimate needs of the citizens and the economy|
|Organisation:||Bezirkshauptmannschaft Zell am See|
|Level of government:||regional level|
|Size of organisation:||>100|
|Number of people involved:|
|EU membership:||EU member|