Performance Improvement in Public Service Delivery | Citizen Involvement | New Forms of Partnership Working | Leadership and Management for Change
Partnership is a means to an end and can be established for several possible purposes. These can include - but are not restricted to -
Nevertheless, whatever the objectives of entering into the partnership, a decision to do so calls for a disciplined approach to decision making and implementation by public administrations.
However, in some cases, partnership models have been used when they are not appropriate and implementation has not always been planned or managed effectively. Some public authorities (sometimes sub-national authorities under pressure from national government) have also entered into too many partnerships and have showed signs of suffering from ‘partnership fatigue’ through their inability to realise the benefts of these partnerships.
Specifcally, it is widely accepted that a public body cannot decide what it wants from its partnerships unless it is clear about its own corporate/service delivery objectives and how the partnership can contribute to them, and that partnerships must contribute tangibly to the corporate/service delivery objectives in order to justify the fnancial and human resources devoted to them.
Furthermore partnerships must present a better solution than the alternative means of realising those objectives e.g. by
The projects under THEME 3 demonstrate and contain elements of proven evidence of:
| Projects | Country | Organisation | Level of government | Sector | Short english description |
|---|---|---|---|---|---|
| Oldham Partnership | United Kingdom | Oldham Council | Local level | Regional policy and development, decentralisation | The Oldham Partnership is the local strategic partnership (LSP) for Oldham and the mechanism for uniting Oldham’s strategic leaders around a shared and ambitious vision for a thriving town |
| Projects | Country | Organisation | Level of government | Sector | Short english description |
|---|---|---|---|---|---|
| Klima: Aktive mobil | Austria | Federal Ministry of Agriculture, Forestry, Environment and Water Management | National level | Environment, climate change, agriculture (incl. food safety) and fishery | The klima:aktiv mobil programmes motivate and support transport stakeholders and actors to develop and implement measures to reduce GHG emissions from their transport and mobility activities, thereby promoting alternative clean fuels and vehicles as well as environmentally friendly transport modes |
| Present in school, absent in Jail - Local partnership to prevent and combat juvenile delinquency and child victimisation | Romania | Prefecture of Neamt County | Local level | Public administration, modernisation, institutional affairs, reform | In order to reduce the number of juveniles involved in criminal activities and to gain awareness, the local partnership project for the prevention of juvenile delinquency and victimisation of children was initiated in 2008 by the Police Inspectorate and the Prefecture of Neamt County |
| Flytta till Dalarna (Move to Dalarna) | Sweden | Region Dalarna | Regional level | Regional policy and development, decentralisation | The overall task of the project is to develop methods for work with migration |
| Community alcohol partnership (CAP) | United Kingdom | Cambridgeshire County Council Trading Standards Service | Local level | Public health and social welfare/affairs | The CAP represents a truly collaborative approach to tackling an issue of national concern |
| Projects | Country | Organisation | Level of government | Sector | Short english description |
|---|---|---|---|---|---|
| Life-cycle cost model 'New construction of St. Poelten university of applied sciences' | Austria | Landeshauptstadt St. Poelten | Local level | Public administration, modernisation, institutional affairs, reform | The term‘life-cycle cost’ in buildings means the sum of all costs that the building incurs ‘in the course of its existence’, from project development to construction of the building, utilisation of building, to demolition |
| The license to dig | Germany | Hessisches Ministerium für Umwelt, Energie, Landwirtschaft und Verbraucherschutz | Regional level | Environment, climate change, agriculture (incl. food safety) and fishery | The joint goal of the State and the citizens was to carry out a socially sound, environmentally appropriate and legally defendable clean-up |
| Sonderabfallmanagementgesellschaft mbH (SAM) 15 years of a successful private-public partnership | Germany | Ministry of Environment, Forestry and Consumer Protection in Rhineland-Palatinate, Department 107 Waste Management | Regional level | Environment, climate change, agriculture (incl. food safety) and fishery | SAM is responsible for the supervision and monitoring of hazardous waste streams into and out of Rhineland-Palatinate |
| Tandem in science: Network for integration projects | Germany | Paul-Ehrlich-Institute, Federal Agency for Sera and Vaccines | National level | Public health and social welfare/affairs | Hence, the aim of this project is to enable disabled employees to achieve a high qualification in their workplace and at university |
| Stimulating and facilitating regional partnerships for adult learning | Netherlands | Ministry of Social Affairs and Employment | Regional level | Education (higher and lower), training and learning | The project directorate Learning and Working has developed a method to successfully translate EU- and national-level goals with regard to adult learning into concrete local-level actions |
| Increase of investment attractiveness | Poland | ARAW - Wroclaw Agglomeration Development Agency | Regional level | Economic affairs, competition, SME | For strategic investors, ARAW serves as a one-stop-shop providing high standard investment support and help needed to do business in the region |
| Social, medical and educational integrated services in rural areas | Romania | Bacau County Council | Local level | Public administration, modernisation, institutional affairs, reform | The project, localised in the poorest area of Bacau County (‘The Vale of Tears’), aims to provide a complex, integrated approach in order to respond to the social, medical and educational needs in the most disadvantaged rural areas of Bacau County. |
| Regional and cross-border centre for prevention and intervention in case of floods | Romania | Timiş County Council | Local level | Environment, climate change, agriculture (incl. food safety) and fishery | The techniques used for the protection against floods are weak and the capacity of the authorities to address these events is limited. Thus, the Regional and Cross-Border Centre for Prevention and Intervention in Case of Floods (CRTPI) was initiated |
| Register of social housing developers | Spain | Diputació de Barcelona (DIBA), Gerència de Serveis d’Habitatge, Urbanisme i Activitats | National level | other | The Register of Social Housing Developers was created in 2007 by Barcelona Provincial Council with the objective of fostering concerted action with town councils in the Province of Barcelona to develop and manage social housing on municipal land through private developers |
| Judicial telematic notification programme | Spain | Directorate General of Modernisation of the Administration of Justice Development Agency | Regional level | Public administration, modernisation, institutional affairs, reform | In sum, a legal framework by the law on electronic signatures and the provision of using the telematic means of communication advanced by the law on Civil Prosecution has been created to urge everyone to not only use these computing means, but to give precedence to them |
| Civic alcohol forum (CAF) | United Kingdom | Derry City Council | Local level | Public health and social welfare/affairs | Its aims are to raise awareness of the need to change alcohol culture, to create a responsible position for alcohol use within society, and to initiate cultural change |
| Projects | Country | Organisation | Level of government | Sector | Short english description |
|---|---|---|---|---|---|
| E-payment of taxes via finanzonline (Pay-Fon) | Austria | Austrian Federal Ministry of Finance, Directorate V/2 | National level | Taxation, customs, finances | The result is an intelligent networking of individuals/companies, tax consultants, banks and, tax administration IT systems which led to several improvements |
| Project for electronic processing of the European order for payment procedure | Austria | Austrian Federal Ministry of Justice | Justice, police, human rights and security | It is mainly meant to contribute to reaching two general objectives: helping to eliminate impediments for a smooth functioning of cross-border civil procedures and facilitating access to justice for private individuals and companies | |
| PPP in Austrian districts networking for quality | Austria | Bezirkshauptmannschaft Zell am See | Regional level | Public administration, modernisation, institutional affairs, reform | In sum, a comprehensive quality management has been established ranging from the strategic approach to the methods applied, meaning that each participating district administration collaborates with its executives and employees to organise processes and resources in such a manner that the process of service delivery responds to the legitimate needs of the citizens and the economy |
| Organisational development in women's organisations of Land Salzburg | Austria | Büro für Frauenfragen und Chancengleichheit des Landes Salzburg (BFF) | Regional level | Employment, labour related affairs and gender equality | The BFF was involved in these processes in order to bring about the differing effects on women and men as customers of the administration, as well as on the male and female employees. |
| Bündnis für Familie Oberösterreich (Alliance for family) | Austria | Federal State Government of Upper Austria, Department for Family Affairs | Regional level | Public administration, modernisation, institutional affairs, reform | The leaflet ‘Erfolgsfaktor Familienorientierung - Leitfaden für Unternehmen’‘Family-Friendly Measures as a Factor of Success - A Guide for Companies’), published by the Department for Family Affairs of Upper Austria, supports companies in developing models to make family and job compatible |
| Professional association of Austrian executive municipal officers | Austria | Professional Association of Austrian Executive Municipal Officers (FLGÖ) | National level | Education (higher and lower), training and learning | The municipal service centre is supposed to administer, plan, provide help, mediate, take lawful decisions and make progress; but the determining factors are becoming more and more difficult. For this reason the governing body of the professional association of executive municipal officers (FLGÖ) tries to provide professional assistance in an uncomplicated, quick and affordable way, inviting all communities to participate by providing their know-how and creating surplus values. |
| Atrium | Belgium | Agentschap R-O Vlaanderen | Regional level | Regional policy and development, decentralisation | Atrium is a partnership on three different administrative levels: regional, provincial and local level (municipalities) aiming to make them work effectively |
| Digital week in Ghent | Belgium | City of Ghent | Local level | Education (higher and lower), training and learning | This Digital Week aims to awaken an interest in the capabilities of ICT applications for a wide audience in order to achieve effective and regular usage of ICT. The target group is very diverse: seniors, youth, families with low incomes, city staff, scholars, people with disabilities, etc. |
| Strategic plan for 'provision of assistance and services to prisoners' | Belgium | Directorate-General Penal Institutions | National level | Justice, police, human rights and security | The key objectives of the plan are a better quality of services to prisoners, stimulating awareness of the programmes, extending the collaboration between both partners, ensuring a better understanding by the community and finally the support of operational staff that provide assistance and services in prisons. |
| Primaweb ESF | Belgium | Federal Public Service for Social Integration (FPS SI) | National level | Public health and social welfare/affairs | Currently, FPS SI is completing the implementation of a new, modern and user-friendly computer application to help promoters accurately report to the FPS SI on costs and achievements made during the realisation of new projects. |
| Setting up a local environmental health action plan (Lehap) and a local 'Heavy metal partnership' | Belgium | Flemish Institute for Health Promotion and Disease Prevention (VIGEZ) | Regional level | Public health and social welfare/affairs | Through a cooperative, interactive, constructive engagement process, this project has aimed to create a ‘healthier environment’ on a local scale - not only physically, but also mentally and socially. |
| Ecodiptera | Belgium | Fundacion Comunidad Valenciana - Region Europea | Environment, climate change, agriculture (incl. food safety) and fishery | The main objective is to reduce the negative environmental impact of pig manure produced on pig farms and to appropriately manage the material in an ecologically viable manner | |
| Inovant | Belgium | Province of Antwerp | Regional level | Education (higher and lower), training and learning | The official launch of the new training company with the stakeholders was based on a publicity and communications plan presenting the new name (INOVANT) and a new and attractive logo |
| Development and operation of international airports at Larnaka and Pafos | Cyprus | Public Works Department, Ministry of Communications and Works | National level | Transport and infrastructure | The project is a 25-year build-operate-transfer (BOT) concession for the operation and development of the country’s two international airports at Larnaka and Pafos |
| Weblog energiafoorum.blogspot.com | Estonia | Ministry of Economic Affairs and Communications of Estonia | National level | Public administration, modernisation, institutional affairs, reform | The objectives were to take the discussion out of the venue of the public energy forums organised by the Ministry, to provide an overview of the positions stated at the forum to those who could not attend themselves, to help journalists to cover the forum and to convey the image of the Ministry of Economic Affairs and Communications as an open and innovative organisation. |
| Culture and sports path kulps! | Finland | City of Espoo - Community Education and Culture Unit | Regional level | Education (higher and lower), training and learning | The project improves pupils’ working and cooperation skills, thinking, and information management and communication skills. The project augments the children’s general knowledge and broadens their view of the world, supporting their development into mature adults and responsible, critical members of society |
| Vocational rehabilitation support project | Finland | City of Helsinki, Occupational Health Centre | Local level | Public administration, modernisation, institutional affairs, reform | Thus, the Vocational Rehabilitation Support project organised by the Helsinki Occupational Health Centre (OHC) was set up in 2007, with a coherent action strategy to support an early and safe return to work after a long sickness absence |
| Dèmarche de dèveloppement local par les tic | France | Conseil Général du Cantal | National level | Public administration, modernisation, institutional affairs, reform | The aim of the project is to make telecommuting a factor of equal opportunity and economic development |
| Public services relay ardennais - from national initiative towards a cross - border local application | France | Préfecture des Ardennes | Local level | Public administration, modernisation, institutional affairs, reform | The project has invested considerably in its human and technological resources. One big change is the collaboration of people from different services |
| European networking of city twins Frankfurt (oder) and slubice | Germany | City Administration Frankfurt (Oder) | Regional level | External relations and aid, development and enlargement | Consequently, an international communications policy was developed as an instrument to solve these difficulties and to find the right way to understand and cooperate with each other |
| European chemical regions network | Germany | European Chemical Regions Network (ECRN) | Regional level | Economic affairs, competition, SME | The thematic focus lies on all issues relevant to the chemical regions in Europe, e.g. logistics, EU legislation, skills development, energy supply and climate change |
| Partnership within the municipal network - organisation of the city of Darmstadt | Germany | HEAG Holding AG -Beteiligungsmanagement der Wissenschaftsstadt Darmstadt | Local level | Regional policy and development, decentralisation | The aim of the project is to concentrate on an integrated view of the portfolio of municipal affiliates, and to advocate mutual cooperation between them, so that it is possible to discover the large potential of synergies. |
| OWL-vergabeportal (tendering platform east westphalia-lippe) | Germany | Kreis Minden-Lübbecke - Zentrale Steuerung | Regional level | Public administration, modernisation, institutional affairs, reform | A shared publication and tendering platform which is able to offer a continuous web-based tendering workflow without any media distribution has been set up |
| Haus des lebenslangen lernens, campus dreieich (House of lifelong learning) | Germany | Kreis Offenbach | Regional level | Education (higher and lower), training and learning | The aim is to successfully integrate informal and formal education as well as extracurricular youth education |
| KFZ - online (online vehicle registration) | Germany | Landesamt für Bürger- und Ordnungsangelegenheiten Berlin (LABO) | Local level | Transport and infrastructure | Kfz-Online runs three processes: car registration, registration of car rebuild and registration of change of ownership |
| Action strategy | Germany | Ministerium für Bildung, Jugend und Sport des Landes Brandenburg, Koordinierungsstelle | Regional level | Education (higher and lower), training and learning | The reduction and proscription of violence as well as the support of victims are central aims of the concept |
| Integrated parthways to aktive social and economic Inclusion: Aktion plan social city Dortmund | Germany | Municipality of Dortmund | Local level | Public administration, modernisation, institutional affairs, reform | The city countered this with the concept of the ‘new Dortmund’ in order to promote the small enterprise sector and sunrise industries such as IT, micro-systems technology, biomedicine and logistics. |
| NeFF - A network for families - the dormagener model | Germany | Stadt Dormagen, Department of Schools, Families and Senior Citizens | National level | Public health and social welfare/affairs | The Dormagener model is part of a comprehensive Network for Families (NeFF) programme and focuses on ways to minimise the possibility of child abuse occurring in an infant’s home |
| Synergy with social partners and development of a cooperation network with European and international counterparts | Greece | National Centre for Public Administration and Local Government (EKDDA) | National level | Education (higher and lower), training and learning | A public ector synergy was cultivated with the ambition of delivering a result corresponding better to the real needs of the employees and the citizens in general |
| Equal opportunity funding policy - expert support for better use of structural funds by Roma in the field of housing | Hungary | Ministry of Social Affairs and Labour Department For Roma Integration | Local level | Regional policy and development, decentralisation | The project involves different levels of government, such as central, local and regional governments |
| Electronic public administration | Hungary | Somogy County Government | Local level | Public administration, modernisation, institutional affairs, reform | As a result of the developments concentrating on the ICT-based renewal everybody can access the services of e-Administration of his or her choice |
| Car tax payment service through internet banking and atm cash machines | Italy | Automobile Club d’Italia (ACI) - Public Services Department | National level | Public administration, modernisation, institutional affairs, reform | ACI, the car tax collection system on behalf of many Italian regions, allows individuals and businesses to pay through different channels |
| SI.RE.NA | Italy | Comune di Napoli | Local level | Transport and infrastructure | In order to promote health and safety in the workplace in the field of urban recovery and redevelopment, the Sirena project favours and promotes building regulations and the law, especially for those issues concernin health and safety at work and worker wages |
| Platform enhancing Adriatic region links in Europe-Pearl-Eu | Italy | Municipality of Lecce, European Office | Regional level | Regional policy and development, decentralisation | In particular, the project aims to strengthen the common competencies of the Italian and Balkan public administration in order to exchange competencies and solutions |
| Friendship bridges 2008 | Lithuania | Kedainiai Municipality Administration | Local level | Sports, youth, culture and art | The meeting ‘Friendship Bridges 2008’ promoted the spread of experience in cultural areas, debated about changes in cultures, historical influence and retention of identity after the integration of the European Union |
| Pro-Nature campaign 'Timeless values new opportunities' | Lithuania | State Service for Protected Areas under the Ministry of Environment | National level | Environment, climate change, agriculture (incl. food safety) and fishery | Here, young people were encouraged to actively do something in the campaign for protected areas |
| Stadsmariniers (city security officers) | Netherlands | City of Rotterdam Security Department | Local level | Justice, police, human rights and security | A ‘Stadsmarinier’: comes up with radical new ways of working and does not hide from confrontation; is able to interpret problems with a sensitivity for relationships and standpoints; allows relevant parties to do their work and allows others to succeed; has an analytical mind and understands how other organisations work; is an expert communicator and gets along with people from all levels; is flexible, result-oriented and innovative |
| Olaf Anti-Fraud communicators' network (Oafcn) | Pan-European | European Anti-Fraud Office (OLAF) | Justice, police, human rights and security | The OLAF Anti-Fraud Communicators Network (OAFCN) is a European platform of authorities fighting fraud and corruption involving EU public funds and bringing together 75 public authorities within the EU | |
| Grant fund for Ostròw Wielkopolski | Poland | Community and Town of (Gmina i Miasto) Ostrów Wielkopolski | Local level | Public administration, modernisation, institutional affairs, reform | The purpose of this Fund is to financially support projects prepared by non-governmental organisations (NGO) |
| Cooperation between the headquarters of the state fire service in Malopolska the fire and rescue corps in Presov and the fire and rescue corps in Zilina | Poland | Headquarters of The State Fire Service in Malopolska | Regional level | Justice, police, human rights and security | The project aims to protect the people living in the Polish - Slovak borderland against fire effects, flood and other natural and technological disasters and to improve the safety of the environment |
| Smart-sustainable management and actions to promote regional transition | Poland | Marshal Office of the Malopolska Region | Regional level | Regional policy and development, decentralisation | SMART was implemented as a Regional Framework Operation within CI INTERREG IIIC South Programme. This type of project enabled the realisation of inter-regional subprojects |
| The builing of modern partnership and the estimation of customer statisfaction by servqual method | Poland | Tax Office in Sierpc | Regional level | Public administration, modernisation, institutional affairs, reform | Consequently, the aim is to create a friendly and optimum organisation of tax collection, gain public trust and create pro-customer public management |
| Partnership in education as a way of building on active European citizenship | Poland | The City Hall of Tarnowo Podgórne | Local level | Public administration, modernisation, institutional affairs, reform | The general objective of the project was to give citizens from the invited municipalities the opportunity to interact and participate in constructing an ever closer Europe, which is democratic and world-oriented, united in and enriched through its cultural diversity, thus developing cooperation between citizens of the European Union |
| Support for a agricultural development in Bacau county | Romania | Bacau County Council | Local level | Public administration, modernisation, institutional affairs, reform | The main objective is to promote a partnership between Bacau county and the Limousin region of France with a view to developing new mechanisms and ways of supporting the definition and implementation of agricultural and rural development policies for Bacau county |
| Roads without borders for a united Europe | Romania | Botosani County Council | Regional level | Education (higher and lower), training and learning | Its aim was to re-activate a network of roads for the enhancement of economic cooperation between the people living on both banks of the Prut River |
| Timisoara - little Vienna | Romania | City Hall of Timişoara | Local level | Sports, youth, culture and art | The cultural project ‘Timişoara - Little Vienna’ aims to be such an alternative by supporting young and talented people from the art high school and the university of Timişoara to participate in cultural activities by organising artistic events in Union Square, Timişoara |
| Together for transparency | Romania | City Hall of Timişoara | Regional level | Information society, technology, media and audiovisual | A further aim is to develop citizens’ communication skills, orientation and capacity to participate at democratic processes, and to find joint solutions to community problems |
| Romanian-Bulgarian club me and EU in Giurgiu | Romania | Giurgiu Local Council | Regional level | Education (higher and lower), training and learning | The project ‘Romanian-Bulgarian Club ME and EU in Giurgiu’ financed through PHARE - the common fund for small projects for Romanian-Bulgarian cross-border cooperation |
| Partnership working between Harghita county council and civil society organisation | Romania | Harghita County Council | Regional level | Public administration, modernisation, institutional affairs, reform | Harghita County Council is responsible for the coordination of the local council’s activities based on the principles of local autonomy, decentralisation of public services, legal issues and citizen’s consultation regarding local problems of great interest |
| The next generation | Romania | Institutia Prefectului Municipiului Bucuresti | Local level | Employment, labour related affairs and gender equality | Consequently, the Prefecture of Bucharest has established a new format of training periods, intended to increase the attractiveness of the civil servant profession, to train a new generation of (potential) qualified public servants, to attract new partners and subsequently to solve the problem of lack of staff and improve the image of the organisation. |
| ... further results | |||||