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Punti Impresa Digitale – PID ( Digital company one-stop shops)

From EPSA - European Public Sector Award

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In May 2017, the Italian Ministry of Economic Development (hereinafter MiSE) implemented the “National Plan Impresa 4.0 2017-2020”. The Plan provides a series of measures aiming to support businesses that want to improve their competitiveness, through the digitalisation of the productive process, the enhancement of workers’ productivity, and the development of appropriate skills for introducing new processes and products.


Aiming to stimulate businesses in adapting to and joining the fourth industrial revolution, the Plan offers a unique set of tax incentives, venture capital support, broadband roll-out, training from school throughout the university.


The Plan endorsed the Italian Chambers’ of Commerce important role in the business digitalisation process and, in broader terms, in the Country modernisation through the implementation of projects and the delivery of specific services.


Italian Chambers of Commerce are public bodies, and their institutional functions include the support to the business development and competitiveness improvement, in particular, MSMEs. Furthermore, the Chambers’ System territorial capillarity allowed the creation of a network close to all businesses and able to efficiently widespread actions as well as services addressed to their digitalisation process.


That said, the project described below shows the practical and innovative solution that the Italian Chambers of Commerce provided in response to the Government’s request to implement a network of information and assistance points on digitalisation accessible to all enterprises. 88 Digital company one-stop shop (Punti Impresa Digitale, hereinafter, PIDs) were established at the Chambers of Commerce throughout the country.


From the second half of 2017, the commissioning of PIDs to be spread at different Chambers has been a significant challenge for the Italian Chambers’ System, that promptly took it up by a common approach aimed to ensure equal intervention levels and service quality throughout the country.


At the same time, PIDs implementation allowed the creation of a community sharing information, expertise and good practices between its members. The whole initiative was also reinforced by providing Chambers’ officials with continuous training and qualifications on themes devoted to the National Plan Impresa 4.0 and digital so that at PIDs the enterprises found qualified up-to-date staff and, hence, able to facilitate their way into digital transformation.


During the project implementation, the Chambers’ System ensured close and constant liaison and interplay with both mainly engaged central institutions (MiSE) and stakeholders of digital and business innovation (such as Trade Associations’ Digital Innovation Hub, Research Centres, Universities). All of this helped the project to gain visibility and strength as well as to develop shared initiatives and tools and in line with the objectives of the National Plan Impresa 4.0, the Digital Agenda, and the other national programmes on digital innovation, that represent the reference framework within the scope of which the PIDs initiative falls.


In brief, the objectives and results achieved are:


1. Support enterprises of all sizes and from all sectors in digital processes:

•Information/training services: more than 28,000 enterprises took part in the event organised by the PIDs;

•Measurement of digital maturity: 8,903 enterprises carried out the digital self-assessment (selfi4.0), and 903 the driven assessment (Zoom4.);

•Financial contribution: 44 million euros made available for enterprises and more than 4,000 have already benefitted from them;

•Mentoring: 80 mentors were identified;

•Guidance: more than 500 structures were counted to which PIDs directed enterprises contacting them.


2. Qualify/requalify the professions and skills of Chambers’ staff - 510 PID operators (190 Digital Leaders and 320 Digital Coordinators) received 213 training hours over the 3 years’ project.


3. Engage stakeholders - Project activities were designed and shared with the main project’s stakeholders: Ministry of Economic Development, Digital Innovation Hubs (DIH), Italian Competence Centre (CC), Universities and Research Centres, Enterprise Europe Network (EEN). Guidance is also provided (Atlante Impresa 4.0) to facilitate PIDs in directing the enterprises towards other actors of the network, other stakeholders.


On sustainability and dissemination of the project, it is worth mentioning: the current PID promotion in the framework of the European Commission Digital Innovation Hub strategy; cross-border activity carried out for the promotion of this project scheme (Balkans and Spain).


Award info
Award category: new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level
Award type: diploma
Award year: 2019
Project type
Sector: cross-sectoral
Type of activity:
Keywords: Industry 4.0; e-government; mSME; digitalisation; Chamber of Commerce; public financing; training
Short English description: In May 2017, the Italian Ministry of Economic Development (hereinafter MiSE) implemented the “National Plan Impresa 4.0 2017-2020”. The Plan provides a series of measures aiming to support businesses that want to improve their competitiveness, through the digitalisation of the productive process, the enhancement of workers’ productivity, and the development of appropriate skills for introducing new processes and products.
Further information
Organisation: Unioncamere
Other applicants:
Homepage: https://www.puntoimpresadigitale.camcom.it/
Level of government: national level
Size of organisation: >100
Number of people involved: 6-10
Country: Italy
EU membership: EU member
Language code: en
Start date:
End date:


Punti Impresa Digitale – PID ( Digital company one-stop shops) (41.90809806790309, 12.496996521949768)
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