Regional level

From EPSA - European Public Sector Award

Level of Government: EU institutions | multinational | national | regional | local

ProjectsAward yearCountryOrganisationSectorShort english description
Open.Heart Project2017AustriaOmbudsoffice for Children and Youths SalzburgotherThe Open.Heart project was developed by the Kinder- und Jugendanwaltschaft Salzburg – the regional government’s body for child and youth advocacy – in 2015 as a response to the unmet needs of young refugees living in Salzburg. Despite being under the age of 18, unaccompanied asylum seeking children are unable to access the same level of support granted to Austrian born children. The support for these young people stems from governmental funds allocated to (adult and child) asylum seekers rather than being taken from general funds allocated to child and youth welfare. As a result young people are structurally excluded from opportunities available to their Austrian peers, for example they are excluded from accessing foster care.
Low Emission Zone Antwerp2017BelgiumInformatie VlaanderenEnvironment, climate change, agriculture (incl. food safety) and fisheryTo improve air quality and public health by eliminating polluting vehicles, one of the first fully-automated Low Emission Zones (LEZs) in Europe was successfully activated on 1 February 2017 in the city of Antwerp
A Root and Branch Reformation of a Organisation´s Business Model2017GreeceRegion of CretePublic administration, modernisation, institutional affairs, reformThe Region of Crete, in a challenging endeavour to reform the services provided by the Directorate of Transport and Communications (DTC), developed a Strategic Plan that outlines the main steps towards the utilisation of an organisational change management process. This comprehensive approach has been steered by a set of solid work ethics: Quality of Service, Transparency and Efficiency. Key enablers of this project, such as regional leadership, civil servants, strategic partners and citizens, were effectively empowered. Through their involvement, a value-added cooperation paradigm was formed.
Deaf Help2017PolandWarmian-Mazurian Voivodeship OfficeotherThere is no doubt that in recent years Poland has taken an important step towards fully integrating people with hearing impairment. This is a milestone for the adoption of the Sign Language Act and other forms of communication, the main goal of which is to provide an adequate level of support for people with hearing impairment and to help overcome barriers to communication with public institutions, emergency services and health care institutions. This law is also the first widely accepted legal act in Poland, which explicitly emphasises the law of the deaf and hard of hearing to communicate through freely chosen means of non-verbal communication. At the same time, a new opening for the realisation of the rights of people with disabilities, including deaf people, is a change in the telecommunications law resulting from the new obligations of providing telephone services
One Stop Shop in Catalonia2017SpainRegional Government of Catalonia, Ministry of Business and Knowledge, Business Management OfficePublic administration, modernisation, institutional affairs, reformThis new relationship model between businesses and government aimed at facilitating economic activity is based on confidence in entrepreneurs and is focused on reducing administrative burdens and bureaucracy. It is a change of direction in which the company should be placed in the spotlight of public policy and not the other way around. This new approach has involved a transformation of the legal framework as well as a wide technological change, but above all it is an internal organisational change that causes a real cultural change of the administration compared to how it is traditionally understood
Paradigm Change in the Communication Strategy – Increasing Customer Value and Potential Savings with Customer-Focused Information and eGovernment Solutions instead of Mass Communication2015AustriaRegional Government of Upper Austria, Department for Family Affairscross-sectoralThe Upper Austrian Family Department (OÖ Familienreferat) wants to react to the changes in information behaviour and create online portals with which families can be informed quickly and simply. In consideration of all the usability aspects, the online portals should be tailored exactly to the needs of the users.
Right from the Start2015AustriaUpper Austrian Health InsurancePublic health and social welfare/affairsThe idea of the programme “... right from the start!” is to provide parents and their children with comprehensive valuable information on topics such as nutrition, psychosocial health, smoking, vaccinations, dental health, accident prevention and care. The aim is to ensure that children grow up healthily.
FremKom – Future Competencies in Northern Jutland2015DenmarkNorth Denmark Regioncross-sectoralFremKom is a Danish contraction of “Labour and competence needs of the future”. The project was initiated in 2007 by the North Denmark Growth Forum and supported by the North Denmark Regional Council.
The Citizen’s Guide of the Region of Epirus2015GreeceRegion of EpirusPublic administration, modernisation, institutional affairs, reformThe Citizen’s Guide of the Region of Epirus is a structured mapping of the administrative procedures, which have as a common characteristic the provision of a service to citizens. The relevant website,, is based on Free/Open Source software.
Climate-Proof Water Management: Social Dialogue and Regional Participation2015NetherlandsHollands Noorderkwartier District Water Control Board (HHNK)cross-sectoralThis project is about taking up the social challenge of climate change for regional participation and organisational renewal. The North Holland District Water Control Board (HHNK) is responsible for water management in the Hollands Noorderkwartier, an area in the Dutch province of Noord-Holland.
Tourist Logistic Platform – Balearic Islands Project2015SpainAgency for Tourism of the Balearic Islands, Balearic Islands Regional Ministry for TourismotherThe Tourist Logistic Platform is a new way of managing the Balearic Islands as a tourist destination. No DMO has yet an innovative solution as this one. It is a solution that helps tourists to “feel like if they were at home”, so they can move around the Balearic Islands, safely, easily and calmly as they do in their own places of residence.
Programme for the Internationalisation of the Third Social Sector and Social and Cooperative Economy of Catalonia2015SpainCatalan Business Competitiveness Support Agency (ACCIÓ)cross-sectoralThe programme is intended to promote the internationalisation of Catalan third social sector organisations and social enterprises in order to strengthen their business activities and to make use of the full potential of their knowledge and expertise in addressing societal challenges.
Navarra’s Integrated Chronic Care Strategy (ICCS)2015SpainGovernment of Navarra, Department of Healthcross-sectoralNavarra’s Integrated Chronic Care Strategy (ICCS) via quadruple helix collaboration project has been found by all the stakeholders (public, private, educational and citizens) as an innovative solution for Chronic care as well as has transformed the Public Administration from a “paternalist” role into a more encouraging and leader one, fostering the shared participation and collaboration and empowering the patients and their care environment to become more responsible, pro-active and known of their own chronicities.
Venue and Information2015SwedenSwedish Social Insurance AgencyPublic administration, modernisation, institutional affairs, reformThe aim of the project is to develop a venue for personalised support and information to newcomers based on service needs. This should help them integrate to the labour market more rapidly and achieve self-sufficiency earlier.
NetRegs2015United KingdomScottish Environment Protection AgencyEnvironment, climate change, agriculture (incl. food safety) and fisheryNetRegs was set up to be a web-based first port of call for smaller businesses to find out how to comply with environmental law and follow best practice, all in an anonymous way and for free. The project was initiated in 2002 as a partnership between the three UK environmental regulators.
Upper Austrian Winter Sport Week2013AustriaRegional Government of Upper Austria, Directorate for Education and Society, Family Affairs Departmentcross-sectoralThe Upper Austrian Winter Sports Week is a pilot project of the platform ‘school and snow sports’ based on an innovative e-Voucher system to counteract several trends.
DISCIMUS2013BelgiumAgency for Educational Services, AgODi (Flemish government)Public administration, modernisation, institutional affairs, reformThe Agency for Educational Services (AgODi) is the Flemish government agency responsible for funding all Dutch-speaking public and private (publicly-funded) schools, as well as the implementation of educational policies of primary education, secondary education, student guidance centres, etc. DISCIMUS connects schools’ software applications with the AgODi database and enables schools to send information directly from their software application and registers.
Development of Wellbeing and Civil Safety in Municipalities2013FinlandRegional State Administrative Agency for Laplandcross-sectoralThe project on Civil Safety in Municipalities has found novel, nationally recognised solutions to implement wellbeing and safety services in municipalities, by bringing in the resources and skills of NGOs and voluntary organisations to complement the services provided by the private sector and municipalities.
Managing Human Public Resources with an Integrated Vision and Looking Towards the Future of the Azores2013PortugalVice-Presidency of Regional Government, Organisation and Administration Regional DepartmentPublic administration, modernisation, institutional affairs, reformFocusing on the public service vector, the Azorean government made the improvement of service quality one of its main objectives regarding administrative modernisation. The new management model is based on three pillars: 1. Human resources management; 2. Organisation of services; 3. Services assessment.
Living with Cancer2013SpainCatalan Institute of Oncologycross-sectoralThe Catalan Institute of Oncology (ICO), in its mission to reduce the impact of cancer in Catalonia, integrates a model of patient care that combines clinical excellence and human affectivity – acting beyond the disease, being aware of the impact that the situation of vulnerability generates in the family, social and professional environment.
New ICT Model: Generalitat de Catalunya – an Innovative Sourcing Process through Public-Private Collaboration2013SpainTelecommunications and IT Centre, Government of Cataloniacross-sectoralCTTI is a public corporation assigned to the Department of Enterprise and Labour of the Generalitat de Catalunya to integrate all computer services, telecommunications infrastructure and their administration and management. The Generalitat de Catalunya is organised in 12 ministries or departments; CTTI serves all of them and their public companies regarding ICT.
Andalusian Health e-Library2013SpainVirtual Library of the Andalusian Public Health SystemInformation society, technology, media and audiovisualThe Andalusian Health e-Library (Biblioteca Virtual del Sistema Sanitario Público de Andalucía, BV-SSPA) set up in June 2006 allows health professionals to access the most prestigious resources to facilitate decisiontaking, healthcare, teaching and research activities.
Re-organisation of child care in upper Austria2011AustriaAmt der Oö. Landesregierung, Direktion Bildung und GesellschaftEducation (higher and lower), training and learningThe Upper Austrian Child Care Act therefore pursues the following targets: ensuring a high quality of pedagogical training, under consideration of current scientific knowledge; improving the balance of family and career to allow the true equal treatment and non-discrimination of genders; supporting and complementing the families in their tasks of education and care; and further development of childcare offers in terms of a qualified planning of demand.
Ökokauf Wien - Ecobuy Vienna2011AustriaCity of Vienna Department for Environment Protection – MA 22Economic affairs, competition, SMEThe aim of the ‘ÖkoKauf Wien’ programme is to enhance the environmental compatibility of the city´s procurement system in line with the principles of climate protection and EU procurement regulations.
It's all about kids - PPP for a school campus2011AustriaCity of Vienna, Municipal Department 5 Financial AffairsEducation (higher and lower), training and learningThe school campus at the site of the former Northern railway station in Vienna combines an innovative educational concept and planning approach with innovative implementation and financing by PPP.
Gewerbe-online - An online Platform for all business license matters2011AustriaCity of Vienna, Municipal Department 63Economic affairs, competition, SME‘Gewerbe-Online’ is part of Vienna’s New Public Management Strategy for administrative modernisation and development of the city administration into a customer-oriented service enterprise. The project reflects the City of Vienna’s strategic focus on advancing eGovernment solutions, which has already produced a wide range of electronic services for the benefit of citizens and business owners.
Upper Austrian family card2011AustriaFederal State Government of Upper Austria – Department for Family AffairsPublic administration, modernisation, institutional affairs, reformThe Department for Family Affairs issues the ‘Upper Austrian Family Card’ to parents and single parents with at least one child that is receiving family assistance payments. This card offers discounts at organisations for leisure and recreation as well as for trading and service companies.
Parental education2011AustriaFederal State Government of Upper Austria – Department for Family AffairsPublic administration, modernisation, institutional affairs, reformParental education is socio-politically very important. The upbringing of children is a challenge for parents and parental education should support them in doing so.
Effect-oriented steering and good governance - from subsidy recipients to service providers2011AustriaOffice for Equal Opportunities, Anti-Discrimination and Women’s Affairs, State of SalzburgotherThe project was to launch a new female customer relationship, eye-to-eye, between women’s organisations and the Office for Equal Opportunities, Anti-Discrimination and Women’s Affairs in the State of Salzburg; working together to secure the satisfaction of female citizens.
Optimal care of patients with long-term ventilation under qualitative and economic aspects2011AustriaOffice of the State Government of Upper Austria – Directorate Social Affairs and HealthPublic health and social welfare/affairsThe establishment of long-term ventilated patients care has the following objectives: Medical/nursing/psychological/social goals: since long-term ventilated patients are usually fully conscious, permanent accommodation in the intensive care unit of a hospital would only be sub-optimally suitable considering the psychological, social and medical aspects.
Performance-and quality-based control of services for people with disabilities2011AustriaOffice of the State Government of Upper Austria – Directorate Social Affairs and Health, Department of Social AffairsPublic health and social welfare/affairsThe main project objectives were the following: transparency of cost and service structure; defined quality standards; same price for equal services; and service-oriented granting of funds in the form of service contracts.
Lebensland Kärnten2011AustriaProvincial Government of CarinthiaEnvironment, climate change, agriculture (incl. food safety) and fisheryThe mission statement of LLK is: ‘In the future, Austria shall make the use of electric vehicles as easy and convenient as any European country.’
Fair play project - 1st business year2011AustriaSteuer- und Zollkoordination der Region Süd, RegionalmanagementTaxation, customs, financesThe idea is to support new entrepreneurs during the first business year to facilitate them becoming fully compliant partners of the tax and customs administration. Support instead of inspection!
WebIDM - Flemish platform for federated collaboration2011BelgiumFlemish Government, entiteit eGovernment en ICT-BeheerEconomic affairs, competition, SMEThanks to ‘WebIDM’, applications can easily, quickly and securely be made available to different target groups and users, and their corresponding rights can be managed in the same way.
Creating value through shared services2011BelgiumJobpunt VlaanderenEmployment, labour related affairs and gender equalityIt is a unique shared services centre, creating value for its clients by bringing them together and putting them in touch with suppliers in the private market, thus creating economies of scale.
Economic support measures for the flemish soil remediation sector2011BelgiumOVAMEnvironment, climate change, agriculture (incl. food safety) and fisheryIn Flanders, land transfer is the main trigger for performing soil examinations and conducting a soil remediation project. Other than distorting the real estate market, postponing these land transfers therefore has a negative effect on the amount of remediated land.
System for informational integrity of the services provided by public administrations in the north central region, including the regions of ruse, veliko turnova, silistra, razgrad and gabrovo2011BulgariaRuse District AdministrationPublic administration, modernisation, institutional affairs, reformThis project aims to improve this situation by introducing new information channels.
IP-Centrex telephone solution2011GermanyLandkreis Elbe-ElsterPublic administration, modernisation, institutional affairs, reformSo, the aim of this project is to switch the telephone system from an analogue telephony system to a Cloud Solution: ‘IP-Centrex’.
Point of single contact hesse2011GermanyRegional Councils of HessePublic administration, modernisation, institutional affairs, reformAt the moment the project is implementing a registration for applicants by using the new German identity card; with this card it will also be possible to sign official documents, which must be in written form.
IPEMA® - Integrated personnel management system for the entire state administration of rhineland-palatinate2011GermanyRhineland-Palatinate’s Central Office for IT and MultimediaPublic administration, modernisation, institutional affairs, reformThe goal of this project is to replace several legacy HR systems with one universal SAP HCM ERP 6.0 system which will contain the following components: personnel administration, payroll accounting, time management, organisational management, personnel cost planning, position management, recruiting, training management, pensioners’ administration and personnel development.
Best practice of alien procedure2011HungaryBorder Affairs Unit GyorJustice, police, human rights and securityThe organisational structure was required in the interest of continuous supply of tasks to rationalise the allocation and implementation of tasks and to make the system more efficient through the new concept of professional development.
Growth-oriented economy development programme of békés county (NGP)2011HungaryBékés County GovernmentScience, research, innovationIts objectives were to promote sustainable development of the county’s economy, enhance competitiveness and the number of addedvalue producing jobs and to increase the quality of life.
New weir regulation of lake fertö2011HungaryNorth Transdanubian Environmental and Water DirectorateotherTo summarise, the open planning was very interactive, all target groups were successfully involved and there were no objections.
Intercomunic@2011ItalyCatanzaro Province Healthcare AgencyEmployment, labour related affairs and gender equalityThe objectives of the project included the introduction of communication technologies and ICT in the company, aimed primarily at promoting flexibility of working hours of working mothers.
PEH - Performance evaluation of health2011ItalyCatanzaro Province Healthcare AgencyPublic administration, modernisation, institutional affairs, reformThe structure of this software provides information systems for interthematic or thematic PA with a vision, not a topical or limited one, but a holistic approach that makes the existing platforms organically structured in order to reach this strategic position.
Project G.A.I.A2011ItalyCatanzaro Province Healthcare AgencyPublic health and social welfare/affairsThe national health plans and guidelines for health in the Region of Calabria have provided, among its objectives to be achieved, the protection of health in early life, childhood and adolescence.
SIS.CAL2011ItalyDepartment of Health and Health PolicyPublic health and social welfare/affairsThe project ‘SIS.CAL’ includes a series of operational solutions for the management of health information flows, technology cooperation using the application, with a public connectivity system.
Social shock absorbers 'in derogation' - Regional management in piedmont in 20102011ItalyINPS Direzione regionale PiemontePublic health and social welfare/affairsAfter specific negotiations with trade unions, firms apply for CIGD to the regional administration, which examines and approves the demands and authorises INPS to pay the benefits to each laid off worker, according to the monthly application forms sent by the employers, stating the number of non-working hours and providing all other useful data.
Social security - income integration in derogation2011ItalyINPS Sede Regionale PugliaotherThe idea behind this project is to safeguard the contractual position of workers from company market fluctuating situations in application of an important principle of labour law
Natural-mente inps2011ItalyIstituto Nazionale Previdenza Sociale – Direzione regionale per l’UmbriaPublic administration, modernisation, institutional affairs, reformThe project, including feasibility studies, cost estimates and development of all the administrative documentation necessary to obtain the authorisation required by the law, was developed entirely by the technical office of the Regional Directorate INPS Umbria, helping to exploit the role and enhancing the level of professional knowledge.
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