From EPSA - European Public Sector Award


The management structure of the Municipality of Naples was in need of improvement. Reforms of its administrative apparatus were needed in order to improve its efficiency and to make the most of the skills and know-how of its executives. The main choices towards this objective have involved an enhancement of the evaluation procedures of executive results and strategic control.

In February 2003, the Municipality of Naples reconfigured its organisational structure, dividing it into Central Management Offices, Departments and Autonomous Services Offices in which services and project units have been set up, each of them led by a Central Executive. The Evaluation Board has been founded with the duty to evaluate management performances and to exert strategic control. Furthermore, the management control routines shifted from a centralised approach to one that is more evenly distributed: within each and every main organisational unit, specific professional figures have been created and implemented, to be included in the staff attached to Central Directors, Coordinators and Autonomous Service Executives, with the specific duty to define and monitor their objectives, as well as to provide a link with a Main Office. Another aspect has been to link together the Executive Management Plan (PEG) to the Provisional Programme Report (PPR). Thus, each of the actions carried out by the Municipality in the entirety of its activities is classified according to its proposed objectives and is achieved by: enacting government policies; management innovation; day-to-day, and institutional and professional activity. These activities are carried out by using an appropriate programming model, including the negotiation of expected results and evaluations. The strategies outlined in the PPR are made operational by the objectives informing governmental policies containing high strategic content. These strategic objectives are first-level objectives and are allotted, by means of the PEG, directly by the Town Council to the first-level Directors.

The tool to promote the achievement of objectives and standards consists of the evaluation of professional management performance which will be carried out by using the results of PEG objectives and results of activity standards (what has been achieved); management behaviour (how these results have been reached); and results connected with the Municipality’s main aims and/or with the objectives of the relevant first-level structure (thus promoting cooperation between Central Executives). All objectives, standards and evaluation parameters are connected to quantitative indicators showing the effective achievement of the expected results.

Award info
Award category: leadership and change
Award type: submission
Award year: 2009
Project type
Sector: Public administration, modernisation, institutional affairs, reform
Type of activity: strategic management and planning tools
Keywords: Evaluation, enterprise reorganisation, executive management plan
Short English description: The Evaluation Board has been founded with the duty to evaluate management performances and to exert strategic control
Further information
Organisation: Comune di Napoli
Other applicants:
Level of government: local level
Size of organisation: >100
Number of people involved:
Country: Italy
EU membership: EU member
Language code: en
Start date:
End date:

Sisval (40.8402708° N, 14.2505285° E)
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