This project aims at demonstrating that Italian Social Security Administration (INPS) can combine social assistance with a quality public service. In particular, the INPS Apulia has achieved brilliant results in a short time thanks to the optimisation of the resources it has at its disposal and employees who have the right management ability and skills. The financial and economic world crisis has led to a situation of local crisis, which can now also be felt as a production crisis. In Italy, and in particular in the Apulia region, important productive sectors have suffered (and continue to do so) heavy reductions of orders and, as a consequence, many companies still face many difficulties in recovering. The idea behind this project is to safeguard the contractual position of workers from company market fluctuating situations in application of an important principle of labour law: wage continuity, which found its maximum expression in the system of ordinary and extraordinary income integration. According to the model applied by this project, if the term established to benefit from the allowance has expired, the rules permit deviation from the law and so to grant a further period (income integration in derogation, in Italian called cassa integrazione guadagni in deroga).
INPS has equipped itself with a telematic infrastructure to face an extraordinary crisis in a very short time, using the human resources available in the different INPS offices allocated all over Apulia region. This telematic equipment is used both in application reception and processing and for the final communication to the worker. This system allows direct access to the databases by the authorised parties (companies and advisers). These financial supports are paid by INPS, Istituto Nazionale Previdenza Sociale, and, in Apulia by ‘INPS Puglia’ to (financially) support the employees of companies that, because of the mentioned global crisis, would be expelled from the world of workers. To avoid that, as a result, companies, because of reduced production, would give up professional skills of their workforce. All of this is guaranteed by the intervention tool called ‘income integration in exception’. The intervention tool of income integration in derogation is temporary, as it lasts only for an established period.
As statistical statements can confirm, Apulia INPS has reached brilliant results in the management of an income integration tool, and, above all, in terms of application average waiting period (meaning the time that is necessary for granting the required authorisation): the national average waiting period is 190 days, whereas in Apulia the waiting period has been reduced to 38 days! It is the best performance in the whole of Italy and of absolute value. This successful result was achieved thanks to a constant monitoring system of this tool; performance systematic checks; constant efforts to improve work organisation and the availability of a number of skilled assistants who, thanks to experience, diligence and ability, can optimise the resources available to Apulia INPS. This makes INPS proud, because it means that welfare can really work (and workers can really be helped) if employees have the right managementresources- organisation-diligence-ability.
|Award category:||smart public service delivery|
|Type of activity:|
|Short English description:||The idea behind this project is to safeguard the contractual position of workers from company market fluctuating situations in application of an important principle of labour law|
|Organisation:||INPS Sede Regionale Puglia|
|Level of government:||regional level|
|Size of organisation:||1-25|
|Number of people involved:||6-10|
|EU membership:||EU member|