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From EPSA - European Public Sector Award

Award type: Award | Nominee | Diploma or Best practice award | Submission


ProjectsCountryOrganisationAward yearLevel of governmentSectorType of activityShort english description
Standard Business ReportingNetherlandsLogius2017National levelPublic administration, modernisation, institutional affairs, reformBefore the introduction of the digital reporting framework Standard Business Reporting (SBR), companies were asked by various government agencies to deliver the same information in multiple ways. For the same data definitions, different data sets were used. This created for businesses a situation of unnecessary administrative burden, extra costs and frustration. For government agencies, it created a situation of not fully transparent, reliable or comparable data. For society, it resulted in a situation where tax money was spent on time-consuming, manual administrative processes instead of the core activities of the government. The Dutch government has implemented SBR in close cooperation with private stakeholders.
Asker WelfareLabNorwayAsker Municipality2017Local levelPublic administration, modernisation, institutional affairs, reformAsker WelfareLab is a concept for service delivery, solely centered on the citizen, in which all relevant municipal services, together with external partners of collaboration, invest together, aiming to raise the living standards, thereby bettering the quality of life of each individual and family in the program. The municipal part of the investment is closely monitored through a new form of reporting, focusing on the realisation of benefits.
Destination BarcelonaSpainBarcelona Provincial Council2017Local levelEconomic affairs, competition, SMEThe Destination Barcelona project came about as a result of the tourism policies of the last 20 years that have favoured a process of extending tourism across the region as part of a strategy of territorial rebalancing and socioeconomic development and the influence of the overwhelming success of the city of Barcelona as a tourist destination.
Maps of Healthcare NeedsPolandMinistry of Health of the Republic of Poland2017National levelotherPolish government authorities, providers and patients complained that there is no system-wide approach to healthcare provision. As major drawbacks of the system, they have been regularly pointing out the lack of reliable and up- to-date information on how certain areas operate and the fact that decisions regarding these areas were made without the thorough analysis of needs and capabilities. To address these concerns the Department of Analyses and Strategy of the Polish Ministry of Health decided to develop Maps of Healthcare Needs aiming to analyse the current state of the Polish healthcare system and define future needs.
Gardens of CascaisPortugalCascais Municipality2017Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryCommunity gardens are spaces for socialising, leisure and learning, with a strong socio and cultural potential and will increase the quality of life of its users. They are an integral part of the Ecological ecosystem of the county, and are located in parks and green spaces of leisure, bringing a new use to the public space, where different generations can live together.
ACCESS-Toulouse: Alliance for Children’s Citizenship and Education based on Social diversity towards SuccessFranceToulouse City Council2017Local levelEducation (higher and lower), training and learningThe Toulouse City Council (TCC) is a recognised municipality in France in the field of education, since municipal decision of June 2001 of creating in each municipal school one leisure and educative centre associated to the school (CLAE).
Crime Reduction ToolkitUnited KingdomUK College of Policing2017National levelScience, research, innovationThe Crime Reduction Toolkit has been created by the College of Policing. The College of Policing was established in 2012 as the professional body for all those working in policing and is part of a new network of What Works Centres established by the UK Government. The role of the What Works Centres is to improve outcomes for citizens by enabling decision making, at every level, to be based on the best available research evidence. Developed in partnership with a consortium of eight universities, led by University College London, the Crime Reduction Toolkit is one of the College’s central products and was launched in 2015. It is an online tool which provides easy access to the best available research evidence on the effectiveness, or not, of interventions to reduce crime.
Skills PanoramaGreeceCedefop - European Centre for the Development of Vocational Training2017National levelEmployment, labour related affairs and gender equalityThe Skills Panorama is a unique online platform that offers a single entry point to information on labour markets and skill needs in the EU. It aims to inform decisions on education, training and employment. The Skills Panorama is an initiative of the European Commission. Because of its expertise and extensive research and analysis on labour market and skill needs, Cedefop (the European Centre for the Development of Vocational Training) was tasked with its development.
Paid in WastePortugalJunta Frequesia Campolie2017Local levelPublic administration, modernisation, institutional affairs, reformPago em Lixo is a project launched by the Campolide Parish Council in 2016, as part of its strategy to drive local sustainable development. Recognising that local authorities have an important role to play in promoting the overall wellbeing of its communities, the Campolide Parish Council implemented Pago em Lixo to incentivise residents to adopt positive patterns of behaviour in dealing with household waste, energise the local economy, and strengthen community relations.
Deaf HelpPolandWarmian-Mazurian Voivodeship Office2017Regional levelotherThere is no doubt that in recent years Poland has taken an important step towards fully integrating people with hearing impairment. This is a milestone for the adoption of the Sign Language Act and other forms of communication, the main goal of which is to provide an adequate level of support for people with hearing impairment and to help overcome barriers to communication with public institutions, emergency services and health care institutions. This law is also the first widely accepted legal act in Poland, which explicitly emphasises the law of the deaf and hard of hearing to communicate through freely chosen means of non-verbal communication. At the same time, a new opening for the realisation of the rights of people with disabilities, including deaf people, is a change in the telecommunications law resulting from the new obligations of providing telephone services
Smart Specialisation PlatformSpainUnit B3 Territorial Development, Joint Research Centre, European Commission2017National levelScience, research, innovationPublic administrations at regional and national level in Europe must deal with a conundrum of expectations and realities in times of turbulent economic and technological change and the pressing need to address societal challenges with limited resources. The European Commission has a powerful instrument to tackle these challenges: the Cohesion Policy supporting regional development in cooperation with regional administrations.
Alba Iulia Smart City 2018RomaniaMunicipality of Alba Iulia2017Local levelPublic administration, modernisation, institutional affairs, reformAlba Iulia - The city where the Future was born Alba Iulia (Romania) always managed to be a pioneer of things, since the beginning of its existence. In the field of smart city projects, Alba Iulia is being appreciated at national level for the urban development and for the strong and efficient partnerships developed over the years. Until now, not only the partnerships of the municipality of Alba Iulia with companies are innovative in the experience of the municipality, during the years Alba Iulia managed to become the first city in Central and Eastern Europe signing a contract with the World Bank (the WB usually works with governments not with cities) and also in assessing its financial capacities with Moody’s Rating Agency, one of the top 3 Rating Agencies in the world. According to the World Bank, Alba Iulia as County Capital ranks first in attracting EU funding/capita, which makes the city attractive and credible for potential partners all over the world.
From eGovernment to eGovernance in the Metropolitan Area of BariItalyMunicipality of Bari2017Local levelPublic administration, modernisation, institutional affairs, reformThis case presents an eGovernment framework for application cooperation of Public Administrations in the Metropolitan Area of the City of Bari, able to supply new added-value services tailored to citizens’ and business needs and useful for the monitoring of the urban context. The idea is to develop a network across the Municipalities of the Metropolitan Area of Bari in order to share standards, technological infrastructures and digital services as the basic requirements for the public services realisation and for the analysis of territorial dynamics by processing and modelling huge amount of data in a distributed and heterogeneous content environment.
StartWien - Getting a head start in ViennaAustriaCity of Vienna Municipal Deartment 17-Integration and Diversity2017Local levelotherImmigration, asylum, integration, social inclusion, participation
Court Audio Record Labelling System TIXLatviaCourt Administration of the Republic of Latvia2017National levelJustice, police, human rights and securityTIX is a court session audio recording solution, enabling to conveniently prepare clear and interactive court session protocol in PDF format with linked text and audio data.

TIX eases audio recording of court sessions, combining the written information with the audio record in one interactive protocol of PDF format, corresponding with the standard of the industry. The protocol of PDF format consists of the general information of the court session, audio record of the court session and course of the court session, organised pursuant to statements or issues to be adjudicated that are linked with the place in audio record. Preparation of the protocol does not require a lot of time, because the recorder must record only the issues to be adjudicated.

Full information on the course of the court session is provided by audio record. While, the place of interest in the audio record is to be found fast in the interactive protocol by pressing on the relevant issue to be adjudicated.
Police, camera, evidence: London’s cluster randomised controlled trial of Body Worn VideoUnited KingdomCollege of Policing2017Local levelcross-sectoralIn the UK, EU and the US, police use of Body Worn Video (BWV) had been increasing, but despite the growing popularity of BWV there is much to be learnt regarding its effectiveness. The project tested the implementation of BWV in UK’s largest police force, the Metropolitan Police Service (MPS) via a cluster randomised controlled trial (RCT).
The Sarpsborg ModelNorwaySarpsborg Municipality2017otherPrevention of Intergenerational Transmission - Act Now!

The Sarpsborg Model - a new method developed to prevent the intergenerational transmission of substance abuse problems and mental health conditions.

The method is all about acting now and not waiting for the symptoms to appear. The mental health services in the municipality of Sarpsborg in Norway often saw that children developed the same problems as their parents. In 2013 a new method was developed in order to prevent that the children inherited their parents’ problems. These new measures presented treatment and prevention simultaneously. The method is called the Sarpsborg Model. Mental health conditions in the population is one of society’s greatest health challenges, thus, preventive measures are essential and may contribute to equalise the social differences in health.
The Wasps – Employment Opportunity for Persons with DisabilitiesIcelandMunicpality of Hafnafjordur2015Local levelEducation (higher and lower), training and learningSocial inclusion, persons with disabilities, innovation, employment, education, training
Home Refurbishment ProgrammeSpainBarcelona Provincial Council, Social Welfare Department2015Local levelotherThe Barcelona Provincial Council is an intermediate local authority with the aim to ensure the provision of municipal services and to support the work of local government. With around 5.5 million inhabitants, the province of Barcelona is divided into 311, mainly small and medium-sized, municipalities. Through its Area of Service for Citizens, Barcelona Provincial Council helps ensure welfare, quality of life and social cohesion at the local level. Among the services for the elderly, priority is given to those that help people live with greater independence in their own homes
E-dibam project - A decisive step towards local eGovernment through efficiency and sustainabilitySpainGerencia de Serveis d’Assistència al Govern Local - Diputació de Barcelona2011Local levelPublic administration, modernisation, institutional affairs, reformE-dibam aims to implement a pilot test of the basis of the introduction of eGovernment in small and medium-sized town councils.
Epso development programmeBelgiumEPSO2011EU institutionsPublic administration, modernisation, institutional affairs, reformThe agreed aim of EPSO’s far-reaching modernisation programme was to adapt the methods of personnel selection to meet the Institutions’ current and future needs in a more efficient way, while remaining true to the principles of fair and open competition.
Audio - internal audit for local government organisationsBelgiumAudio2011Local levelPublic health and social welfare/affairsThe goal of the organisation is to organise professional audit services for its members, and to stimulate the transfer of knowledge between the members.
Advanced techniques to provide efficient services to citizens in conditions of maximum securityRomaniaCluj County Directorate for Persons Records2011Local levelPublic administration, modernisation, institutional affairs, reformThe main objective of the proposed actions carried out by workers of Cluj County Directorate for Person Records is to reduce the number of people possessing unavailable documents; identify citizens without civil status certificates or identity documents; and support people of this social category to obtain such documents.
Achieving readiness for prompt recovery of orphan radioactive sourcesEstoniaMinistry of Economic Affairs and Communication2011National levelPublic administration, modernisation, institutional affairs, reformThe general objective of the project is to avoid and mitigate consequences of possible accidents caused by orphan radioactive sources.
Blended learning in the selection and placement processItalyAgenzia delle Entrate2011National levelEducation (higher and lower), training and learningIn summary, the idea behind the project is to meet the goals of the training period, both in terms of selection and training, reducing costs and experimenting new ways of training.
Finland's first renewable energy public swimming complexFinlandCity of Pori2011Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThe project will facilitate the creation of new jobs in the solar energy business in the region.
The campaignPolandMinistry of Environment2011National levelEnvironment, climate change, agriculture (incl. food safety) and fishery‘The Campaign’ came in second place in the competition for the most interesting public campaign in the area of environmental protection, organised by the European Environmental Communication Network (Green Spider Network).
Privacy and personal data protection aimed to develop a quality public administration oriented to citizensItalyUSL5 Pisa Health Agency2011Local levelPublic health and social welfare/affairsThis organisation solved this problem by implementing a novel system that ensures that sensitive data is handled whilst guaranteeing the privacy of the citizens.
Remote management, use of non-drinking water, and local legislation - A global solution for efficient water management in sabadell's green areasSpainMunicipality of Sabadell2011Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThis project has been undertaken on a joint basis by the City Council’s areas of sustainability and maintenance and has arisen from an initiative, the first of its kind in Spain, for the remote management of irrigation and use of non-drinking water.
ECertificates serviceSpainMinistry of Justice – Directorate of Modernisation of Justice Administration (DG MAJ)2011National levelJustice, police, human rights and securityThis project supports a critical change in the way services are delivered by the public administration as citizens only need their electronic ID card (the Spanish DNI-e).
An administration for all - Strategic modernisation plan of the administration of castilla and leon 2008-2011SpainRegional Ministry of Autonomous Administration2011Regional levelPublic administration, modernisation, institutional affairs, reformThe government of Castilla and Leon has modernised and improved the quality of the services of its community.
The system for the safety of productsTurkeyDG of Standardisation in Foreign Trade2011National levelPublic administration, modernisation, institutional affairs, reformThis System, introducing a new risk assessment understanding as far as the controls on safety and conformity with standards are concerned, will leave behind the era of checking each product at each arrival to the customs and emphasise the controls on ‘risky’ products.
Change your attitude, everything will change!HungaryGovernment Office for Békés County, Policy Administration Service, Subregional Public Health Institute Service for Szarvas and Orosháza2011Local levelPublic health and social welfare/affairsEmployees’ activities fit the demands of the traditional organisation: they are not efficiencyoriented, and engagement-based self-control is unknown. Changing ‘Clients to consumers’ was not considered by the organisation.
Linea Amica - Friendly lineItalyFormez P.A.2011National levelPublic administration, modernisation, institutional affairs, reformIt is an initiative launched by the Italian Ministry of Public Administration and Innovation and operated by Formez P.A. since January 2009.
Exclusive officeRomaniaSPITVBL Constanta2011Local levelTaxation, customs, financesThis project was developed over time through training of tax inspectors, through software modification and by informing citizens of the facilities that the system offers.
Water participation processes - 2006-2010 water framework directiveSpainCatalan Water Agency2011Regional levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThe aim was to address all existing interests (environmental, social and economic) in each river basin or sub-basin to improve the efficiency of water management.
Partnership with business in view of the polish EU presidency 2011PolandEU Presidency Coordination Department2011National levelPublic administration, modernisation, institutional affairs, reformAhead of the first Polish EU Presidency in 2011, Poland was looking for the most transparent and open way of engaging the private sector in the organisation and promotion of the Presidency.
Enhancing the effective expenditure of public resources through increased transparency of public procurement and concession granting review proceduresBulgariaCommission on Protection of Competition2011National levelEconomic affairs, competition, SMEThe target groups of the project were central, regional and local authorities and bodies in their function of contracting authorities, as well as businesses and citizens wishing to and participating in public procurement and concessions procedures.
Best practice of alien procedureHungaryBorder Affairs Unit Gyor2011Regional levelJustice, police, human rights and securityThe organisational structure was required in the interest of continuous supply of tasks to rationalise the allocation and implementation of tasks and to make the system more efficient through the new concept of professional development.
Creating housing togetherSpainBasque Government – Department of Housing, Public Works and Transport2011Regional levelPublic administration, modernisation, institutional affairs, reformHousing is one of the main concerns of Basque citizens.
Simplified corporate informationPortugalInstituto dos Registos e do Notariado, I.P.2011National levelPublic administration, modernisation, institutional affairs, reformThe IES is a new form of fulfilment, exclusively through an electronic and totally intangible process, of these legal obligations.
ISSEOFranceIssy Média2011Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThanks to the innovation brought by ‘ISSEO’, Issy plans to contribute to the development of the Very High Environmental Quality (THQE) and at the same time bring solutions to the energy problem of the territory.
On the Spot Firm / empresa na Hora - ENHPortugalInstituto dos Registos e do Notariado, I.P.2011National levelJustice, police, human rights and securityThe initiative makes it possible to create sole quota-holder companies, public limited companies and private limited companies on the spot, in just one office (one-stop office) in a single day (36m). Interested parties no longer have to obtain in advance a certificate of
ILUPub - Public lighting energy efficiencyPortugalAREANATejo2011Regional levelPublic administration, modernisation, institutional affairs, reformThe aim of ‘ILUPub’ includes surpassing this stated goal, leading to a best practice at both national and European level. The development of such a characterisation constitutes an innovative method for gaining some control on public lighting energy consumption.
Iasi municipal district centres projectRomaniaIasi Municipality2011Local levelPublic administration, modernisation, institutional affairs, reform
ARPIABelgiumMunicipality of Herzele2011Local levelSports, youth, culture and artThe concept of the project was sharpened through discussions and resulted in the boldly stated: Art with Landscape. During the summer, lots of activities were organised to enlarge the impact of the works of art and to connect them with performance, music, lectures, science, etc. in order to stay contemporary, alive and sometimes even kicking!
Delta business centreSpainMunicipality of Viladecans2011Local levelEconomic affairs, competition, SMEThis coordination includes preparing agreements, organising events,´networking between the companies and the needs of the Delta Business Centre daily activity.
Pilot project - separate legal entity for clean energyBelgiumEOS2011Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThe main focus is on decreasing the usage of energy (SAVE).
Petrol stations geoportal - An example of open data in eGovernment for empowering citizensSpainMinistry of Industry, Tourism and Trade2011National levelEconomic affairs, competition, SMEThe project is based on the ideas of web 2.0 trying to offer users information in an attractive way.
A small central european town in the storm of the economical depressionHungaryPolgármesteri Hivatal, Jánosháza2011Local levelPublic administration, modernisation, institutional affairs, reformThe most important success is that the Municipality has no debt and each year they can ensure own contribution to the investments. So they have money for further development and they can perform their public services fully.
... further results