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From EPSA - European Public Sector Award

Award type: Award | Nominee | Diploma or Best practice award | Submission


ProjectsCountryOrganisationAward yearLevel of governmentSectorType of activityShort english description
Gardens of CascaisPortugalCascais Municipality2017Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryCommunity gardens are spaces for socialising, leisure and learning, with a strong socio and cultural potential and will increase the quality of life of its users. They are an integral part of the Ecological ecosystem of the county, and are located in parks and green spaces of leisure, bringing a new use to the public space, where different generations can live together.
ACCESS-Toulouse: Alliance for Children’s Citizenship and Education based on Social diversity towards SuccessFranceToulouse City Council2017Local levelEducation (higher and lower), training and learningThe Toulouse City Council (TCC) is a recognised municipality in France in the field of education, since municipal decision of June 2001 of creating in each municipal school one leisure and educative centre associated to the school (CLAE).
Crime Reduction ToolkitUnited KingdomUK College of Policing2017National levelScience, research, innovationThe Crime Reduction Toolkit has been created by the College of Policing. The College of Policing was established in 2012 as the professional body for all those working in policing and is part of a new network of What Works Centres established by the UK Government. The role of the What Works Centres is to improve outcomes for citizens by enabling decision making, at every level, to be based on the best available research evidence. Developed in partnership with a consortium of eight universities, led by University College London, the Crime Reduction Toolkit is one of the College’s central products and was launched in 2015. It is an online tool which provides easy access to the best available research evidence on the effectiveness, or not, of interventions to reduce crime.
Paid in WastePortugalJunta Frequesia Campolie2017Local levelPublic administration, modernisation, institutional affairs, reformPago em Lixo is a project launched by the Campolide Parish Council in 2016, as part of its strategy to drive local sustainable development. Recognising that local authorities have an important role to play in promoting the overall wellbeing of its communities, the Campolide Parish Council implemented Pago em Lixo to incentivise residents to adopt positive patterns of behaviour in dealing with household waste, energise the local economy, and strengthen community relations.
Skills PanoramaGreeceCedefop - European Centre for the Development of Vocational Training2017National levelEmployment, labour related affairs and gender equalityThe Skills Panorama is a unique online platform that offers a single entry point to information on labour markets and skill needs in the EU. It aims to inform decisions on education, training and employment. The Skills Panorama is an initiative of the European Commission. Because of its expertise and extensive research and analysis on labour market and skill needs, Cedefop (the European Centre for the Development of Vocational Training) was tasked with its development.
Deaf HelpPolandWarmian-Mazurian Voivodeship Office2017Regional levelotherThere is no doubt that in recent years Poland has taken an important step towards fully integrating people with hearing impairment. This is a milestone for the adoption of the Sign Language Act and other forms of communication, the main goal of which is to provide an adequate level of support for people with hearing impairment and to help overcome barriers to communication with public institutions, emergency services and health care institutions. This law is also the first widely accepted legal act in Poland, which explicitly emphasises the law of the deaf and hard of hearing to communicate through freely chosen means of non-verbal communication. At the same time, a new opening for the realisation of the rights of people with disabilities, including deaf people, is a change in the telecommunications law resulting from the new obligations of providing telephone services
Alba Iulia Smart City 2018RomaniaMunicipality of Alba Iulia2017Local levelPublic administration, modernisation, institutional affairs, reformAlba Iulia - The city where the Future was born Alba Iulia (Romania) always managed to be a pioneer of things, since the beginning of its existence. In the field of smart city projects, Alba Iulia is being appreciated at national level for the urban development and for the strong and efficient partnerships developed over the years. Until now, not only the partnerships of the municipality of Alba Iulia with companies are innovative in the experience of the municipality, during the years Alba Iulia managed to become the first city in Central and Eastern Europe signing a contract with the World Bank (the WB usually works with governments not with cities) and also in assessing its financial capacities with Moody’s Rating Agency, one of the top 3 Rating Agencies in the world. According to the World Bank, Alba Iulia as County Capital ranks first in attracting EU funding/capita, which makes the city attractive and credible for potential partners all over the world.
Smart Specialisation PlatformSpainUnit B3 Territorial Development, Joint Research Centre, European Commission2017National levelScience, research, innovationPublic administrations at regional and national level in Europe must deal with a conundrum of expectations and realities in times of turbulent economic and technological change and the pressing need to address societal challenges with limited resources. The European Commission has a powerful instrument to tackle these challenges: the Cohesion Policy supporting regional development in cooperation with regional administrations.
From eGovernment to eGovernance in the Metropolitan Area of BariItalyMunicipality of Bari2017Local levelPublic administration, modernisation, institutional affairs, reformThis case presents an eGovernment framework for application cooperation of Public Administrations in the Metropolitan Area of the City of Bari, able to supply new added-value services tailored to citizens’ and business needs and useful for the monitoring of the urban context. The idea is to develop a network across the Municipalities of the Metropolitan Area of Bari in order to share standards, technological infrastructures and digital services as the basic requirements for the public services realisation and for the analysis of territorial dynamics by processing and modelling huge amount of data in a distributed and heterogeneous content environment.
StartWien - Getting a head start in ViennaAustriaCity of Vienna Municipal Deartment 17-Integration and Diversity2017Local levelotherImmigration, asylum, integration, social inclusion, participation
Police, camera, evidence: London’s cluster randomised controlled trial of Body Worn VideoUnited KingdomCollege of Policing2017Local levelcross-sectoralIn the UK, EU and the US, police use of Body Worn Video (BWV) had been increasing, but despite the growing popularity of BWV there is much to be learnt regarding its effectiveness. The project tested the implementation of BWV in UK’s largest police force, the Metropolitan Police Service (MPS) via a cluster randomised controlled trial (RCT).
Court Audio Record Labelling System TIXLatviaCourt Administration of the Republic of Latvia2017National levelJustice, police, human rights and securityTIX is a court session audio recording solution, enabling to conveniently prepare clear and interactive court session protocol in PDF format with linked text and audio data.

TIX eases audio recording of court sessions, combining the written information with the audio record in one interactive protocol of PDF format, corresponding with the standard of the industry. The protocol of PDF format consists of the general information of the court session, audio record of the court session and course of the court session, organised pursuant to statements or issues to be adjudicated that are linked with the place in audio record. Preparation of the protocol does not require a lot of time, because the recorder must record only the issues to be adjudicated.

Full information on the course of the court session is provided by audio record. While, the place of interest in the audio record is to be found fast in the interactive protocol by pressing on the relevant issue to be adjudicated.
The Sarpsborg ModelNorwaySarpsborg Municipality2017otherPrevention of Intergenerational Transmission - Act Now!

The Sarpsborg Model - a new method developed to prevent the intergenerational transmission of substance abuse problems and mental health conditions.

The method is all about acting now and not waiting for the symptoms to appear. The mental health services in the municipality of Sarpsborg in Norway often saw that children developed the same problems as their parents. In 2013 a new method was developed in order to prevent that the children inherited their parents’ problems. These new measures presented treatment and prevention simultaneously. The method is called the Sarpsborg Model. Mental health conditions in the population is one of society’s greatest health challenges, thus, preventive measures are essential and may contribute to equalise the social differences in health.
Standard Business ReportingNetherlandsLogius2017National levelPublic administration, modernisation, institutional affairs, reformBefore the introduction of the digital reporting framework Standard Business Reporting (SBR), companies were asked by various government agencies to deliver the same information in multiple ways. For the same data definitions, different data sets were used. This created for businesses a situation of unnecessary administrative burden, extra costs and frustration. For government agencies, it created a situation of not fully transparent, reliable or comparable data. For society, it resulted in a situation where tax money was spent on time-consuming, manual administrative processes instead of the core activities of the government. The Dutch government has implemented SBR in close cooperation with private stakeholders.
Asker WelfareLabNorwayAsker Municipality2017Local levelPublic administration, modernisation, institutional affairs, reformAsker WelfareLab is a concept for service delivery, solely centered on the citizen, in which all relevant municipal services, together with external partners of collaboration, invest together, aiming to raise the living standards, thereby bettering the quality of life of each individual and family in the program. The municipal part of the investment is closely monitored through a new form of reporting, focusing on the realisation of benefits.
Destination BarcelonaSpainBarcelona Provincial Council2017Local levelEconomic affairs, competition, SMEThe Destination Barcelona project came about as a result of the tourism policies of the last 20 years that have favoured a process of extending tourism across the region as part of a strategy of territorial rebalancing and socioeconomic development and the influence of the overwhelming success of the city of Barcelona as a tourist destination.
Maps of Healthcare NeedsPolandMinistry of Health of the Republic of Poland2017National levelotherPolish government authorities, providers and patients complained that there is no system-wide approach to healthcare provision. As major drawbacks of the system, they have been regularly pointing out the lack of reliable and up- to-date information on how certain areas operate and the fact that decisions regarding these areas were made without the thorough analysis of needs and capabilities. To address these concerns the Department of Analyses and Strategy of the Polish Ministry of Health decided to develop Maps of Healthcare Needs aiming to analyse the current state of the Polish healthcare system and define future needs.
The Wasps – Employment Opportunity for Persons with DisabilitiesIcelandMunicpality of Hafnafjordur2015Local levelEducation (higher and lower), training and learningSocial inclusion, persons with disabilities, innovation, employment, education, training
Home Refurbishment ProgrammeSpainBarcelona Provincial Council, Social Welfare Department2015Local levelotherThe Barcelona Provincial Council is an intermediate local authority with the aim to ensure the provision of municipal services and to support the work of local government. With around 5.5 million inhabitants, the province of Barcelona is divided into 311, mainly small and medium-sized, municipalities. Through its Area of Service for Citizens, Barcelona Provincial Council helps ensure welfare, quality of life and social cohesion at the local level. Among the services for the elderly, priority is given to those that help people live with greater independence in their own homes
Information and communication technology projectsGreeceOffice of the Vice President of the Hellenic Government2011National levelEconomic affairs, competition, SMEThe main objective of these reforms was to establish transparency systems which would open up public administrations and promote openness and cooperation with their citizens.
Administration of public funds allocated for environmental protection and water management using priority programmesPolandNational Fund for Environmental Protection and Water Management2011National levelPublic administration, modernisation, institutional affairs, reformPriority programmes are consistent with Polish and EU legislation, particularly in the areas of managing public funds (permitted public assistance) and environmental goals – section of national economy 22 (water management) and 41 (environment).
Partnership between the unemployment benefit payment office of the canton of neuchátel (CH) and póle-emploi (FR) for the processing of E301 formsSwitzerlandCaisse cantonale neuchâteloise d’assurance-chômage – Unemployment Benefit Payment Office of the Canton of Neuchâtel2011Regional levelPublic health and social welfare/affairsTo this end, the Unemployment Benefit Payment Office of the Canton of Neuchâtel set up an in-house competence centre to deal with questions related to the EU.
From geodata to geodata services - New management tools for a cantonal governmentSwitzerlandService de la géomatique et du registre foncier2011Regional levelPublic administration, modernisation, institutional affairs, reformMore than 30 geodata services are online; around 6 million maps are generated per year on the geoportals.
Europe social lab - equal opportunitiesItalyEurope Direct Catania – Comune di Catania2011Local levelJustice, police, human rights and securityThe project is based on the idea of Europe as an open sphere, a place where citizenship can flourish.
Opening of public sector via joint managementBulgariaMunicipality of Stara Zagora2011Local levelRegional policy and development, decentralisationThe main goal of the project is to prepare for an adequate strategic planning for 2014-2020, with a view to integrating urban development plans into plans to regenerate the economy, transport, housing policies, educational and healthcare policies, and the overall economic development, increased competition and expected climate change.
Eco campaignPortugalDGRHE2011National levelEducation (higher and lower), training and learningIn 2005 the Project ’ECO Campaign’ was launched, aiming at the development of collective responsibility awareness, uniting economy and ecology.
Individual auction of mobility - Disability aids and household supportNetherlandsMunicipality of Spijkenisse2011Local levelPublic health and social welfare/affairsThe concept of the internet auction is that the MDA is bought at a price that conforms to the market, and that second-hand MDAs which are still in a good condition will be used.
Better administrative service through electronic governmentBulgariaMunicipality of Stara Zagora2011Local levelPublic administration, modernisation, institutional affairs, reformThe implementation of the system has contributed to improved efficiency, better accessibility and more flexibility and has led the Municipality administration to make a number of radical changes aimed at improving customer convenience.
Laboratories and workshops of the department of mechanical engineering and materials science and engineering of the cyprus university of technologyCyprusCyprus University of Technology2011Local levelEducation (higher and lower), training and learningThe Cyprus University of Technology (CUT), a newly established academic organisation, installed a solar heating/cooling (H/C) system in combination with a Geothermal Energy System (GES) in a sustainably restored historical building situated in the old town centre of Limassol.
Territory infrastructures and forest fires prevention and protectionPortugalNational Forest Authority2011National levelThis project aimed to prepare for the implementation of shaded fuel break networks as a major infrastructure for forest fire prevention in Portugal.
WING - (W)inclusion policy in Georgian local governmentPolandCity Hall of Bydgoszcz2011Local levelExternal relations and aid, development and enlargementThe ‘WING’ project, co-financed by the Polish Ministry of Foreign Affairs with the ‘Polska Pomoc’ programme, is the first multilateral joint action dedicated to development policy and Eastern Partnership that is managed by the city of Bydgoszcz together with local and Georgian partners.
Pilot project - separate legal entity for clean energyBelgiumEOS2011Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThe main focus is on decreasing the usage of energy (SAVE).
Advanced techniques to provide efficient services to citizens in conditions of maximum securityRomaniaCluj County Directorate for Persons Records2011Local levelPublic administration, modernisation, institutional affairs, reformThe main objective of the proposed actions carried out by workers of Cluj County Directorate for Person Records is to reduce the number of people possessing unavailable documents; identify citizens without civil status certificates or identity documents; and support people of this social category to obtain such documents.
Climate for changesPolandMinistry of Environment2011National levelEnvironment, climate change, agriculture (incl. food safety) and fisheryIn implementing its mission, the Ministry does its best to be a modern, professional institution, managing natural resources in a reasonable way, providing environmental education to the society and open to cooperation in the field of the environmental protection.
Best practice of alien procedureHungaryBorder Affairs Unit Gyor2011Regional levelJustice, police, human rights and securityThe organisational structure was required in the interest of continuous supply of tasks to rationalise the allocation and implementation of tasks and to make the system more efficient through the new concept of professional development.
Creating housing togetherSpainBasque Government – Department of Housing, Public Works and Transport2011Regional levelPublic administration, modernisation, institutional affairs, reformHousing is one of the main concerns of Basque citizens.
Seniors meeting point main libraryAustriaVienna Public Libraries2011Local levelEducation (higher and lower), training and learningThe seniors meeting point main library has proved a highly successful project which is easily transferred to other libraries, archives and museums where modern technologies have also been gaining ground lately.
Short-term us visa - information campaignRomaniaRomanian Ministry of Foreign Affairs2011National levelPublic administration, modernisation, institutional affairs, reformIt was a pilot project and a pioneer project from two points of view: it was the first one on this scale designed by the Romanian MFA in partnership with a foreign embassy in Bucharest; and it was the first one carried out by a US embassy abroad for this purpose.
European commission job screeningBelgiumEuropean Commission DG Human Resources2011EU institutionsPublic administration, modernisation, institutional affairs, reformThe yearly Job Screening exercise has strongly pushed towards an alignment of the planning processes for activities, the budget and human resources
Heroes and stories from salajRomaniaPrefecture of Salaj County2011Local levelEducation (higher and lower), training and learningThe idea behind this project was to develop the idea of working together and to show that state institutions are transparent and close to citizens.
Iceberg model for enforcement of environmental legislation - Drinking water case studyIrelandEPA2011National levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThe model was successfully used in Ireland to tackle an EU infringement case (316/00) relating to drinking water quality; it has also been used in other infringement proceedings and has applicability across all environmental legislation.
Performance-and quality-based control of services for people with disabilitiesAustriaOffice of the State Government of Upper Austria – Directorate Social Affairs and Health, Department of Social Affairs2011Regional levelPublic health and social welfare/affairsThe main project objectives were the following: transparency of cost and service structure; defined quality standards; same price for equal services; and service-oriented granting of funds in the form of service contracts.
Municipal claims management - The wiesbaden wayGermanyState Capital Wiesbaden2011Local levelTaxation, customs, financesThe results of the project work should contribute to quality assurance and be implemented as soon as possible. Interfaces between multiple functional areas are identified and optimised, and arising difficulties are communicated.
Change your attitude, everything will change!HungaryGovernment Office for Békés County, Policy Administration Service, Subregional Public Health Institute Service for Szarvas and Orosháza2011Local levelPublic health and social welfare/affairsEmployees’ activities fit the demands of the traditional organisation: they are not efficiencyoriented, and engagement-based self-control is unknown. Changing ‘Clients to consumers’ was not considered by the organisation.
ITIC - IT Infrastructure consolidationBelgiumEuropean Commission DG DIGIT A2011EU institutionsPublic administration, modernisation, institutional affairs, reform
Online company / Empresa onlinePortugalInstituto dos Registos e do Notariado, I.P.2011National levelJustice, police, human rights and securityThis service also allows the incorporation of companies following a merger or division.
The city council of gotarrendura targets sustainable developmentSpainGotarrendura City Council2011Local levelPublic administration, modernisation, institutional affairs, reformThanks to the sustainability project in this rural community, different procedures have been developed, which open up various manners of participation.
Cyprus eProcurement total solutionCyprusTreasury of the Republic Treasury of the Republic2011National levelEconomic affairs, competition, SMEIn forming the project implementation strategy they have avoided any strict policy or decision-making actions being transferred to the system in order to fit all contracting authority needs, allowing them to use the system in as much depth as they feel appropriate in order to work on change management.
Creation of new social infrastructure and Up-to-Date service system of slavutych under conditions of early shutdown of chernobyl NPPUkraineExecutive Committee of Slavutych Town Council2011Local levelRegional policy and development, decentralisationIncluding: Retention and development of social infrastructure of the town; Creation of conditions for gradual improvement of life quality and income level increase of the population, assurance of social protection for disadvantaged and vulnerable citizens; Creation of new work places by means of attracting investments into town’s economy; Assistance to business development under financial-economic crisis conditions; and Unconditional financial provision for protected budget items
The 'Di@vgeia (clarity)' programme, publishing all government decisions on the internetGreeceGeneral Secretariat of Public Administration & eGovernment2011National levelInformation society, technology, media and audiovisualThe implementation of the ‘Di@vgeia (Clarity)’ programme contributes substantially towards establishing a more transparent relationship between citizens and the state.
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