From EPSA - European Public Sector Award

Award type: Award | Nominee | Diploma or Best practice award | Submission

ProjectsCountryOrganisationAward yearLevel of governmentSectorType of activityShort english description
From eGovernment to eGovernance in the Metropolitan Area of BariItalyMunicipality of Bari2017Local levelPublic administration, modernisation, institutional affairs, reformThis case presents an eGovernment framework for application cooperation of Public Administrations in the Metropolitan Area of the City of Bari, able to supply new added-value services tailored to citizens’ and business needs and useful for the monitoring of the urban context. The idea is to develop a network across the Municipalities of the Metropolitan Area of Bari in order to share standards, technological infrastructures and digital services as the basic requirements for the public services realisation and for the analysis of territorial dynamics by processing and modelling huge amount of data in a distributed and heterogeneous content environment.
StartWien - Getting a head start in ViennaAustriaCity of Vienna Municipal Deartment 17-Integration and Diversity2017Local levelotherImmigration, asylum, integration, social inclusion, participation
Court Audio Record Labelling System TIXLatviaCourt Administration of the Republic of Latvia2017National levelJustice, police, human rights and securityTIX is a court session audio recording solution, enabling to conveniently prepare clear and interactive court session protocol in PDF format with linked text and audio data.

TIX eases audio recording of court sessions, combining the written information with the audio record in one interactive protocol of PDF format, corresponding with the standard of the industry. The protocol of PDF format consists of the general information of the court session, audio record of the court session and course of the court session, organised pursuant to statements or issues to be adjudicated that are linked with the place in audio record. Preparation of the protocol does not require a lot of time, because the recorder must record only the issues to be adjudicated.

Full information on the course of the court session is provided by audio record. While, the place of interest in the audio record is to be found fast in the interactive protocol by pressing on the relevant issue to be adjudicated.
Police, camera, evidence: London’s cluster randomised controlled trial of Body Worn VideoUnited KingdomCollege of Policing2017Local levelcross-sectoralIn the UK, EU and the US, police use of Body Worn Video (BWV) had been increasing, but despite the growing popularity of BWV there is much to be learnt regarding its effectiveness. The project tested the implementation of BWV in UK’s largest police force, the Metropolitan Police Service (MPS) via a cluster randomised controlled trial (RCT).
The Sarpsborg ModelNorwaySarpsborg Municipality2017otherPrevention of Intergenerational Transmission - Act Now!

The Sarpsborg Model - a new method developed to prevent the intergenerational transmission of substance abuse problems and mental health conditions.

The method is all about acting now and not waiting for the symptoms to appear. The mental health services in the municipality of Sarpsborg in Norway often saw that children developed the same problems as their parents. In 2013 a new method was developed in order to prevent that the children inherited their parents’ problems. These new measures presented treatment and prevention simultaneously. The method is called the Sarpsborg Model. Mental health conditions in the population is one of society’s greatest health challenges, thus, preventive measures are essential and may contribute to equalise the social differences in health.
Standard Business ReportingNetherlandsLogius2017National levelPublic administration, modernisation, institutional affairs, reformBefore the introduction of the digital reporting framework Standard Business Reporting (SBR), companies were asked by various government agencies to deliver the same information in multiple ways. For the same data definitions, different data sets were used. This created for businesses a situation of unnecessary administrative burden, extra costs and frustration. For government agencies, it created a situation of not fully transparent, reliable or comparable data. For society, it resulted in a situation where tax money was spent on time-consuming, manual administrative processes instead of the core activities of the government. The Dutch government has implemented SBR in close cooperation with private stakeholders.
Asker WelfareLabNorwayAsker Municipality2017Local levelPublic administration, modernisation, institutional affairs, reformAsker WelfareLab is a concept for service delivery, solely centered on the citizen, in which all relevant municipal services, together with external partners of collaboration, invest together, aiming to raise the living standards, thereby bettering the quality of life of each individual and family in the program. The municipal part of the investment is closely monitored through a new form of reporting, focusing on the realisation of benefits.
Destination BarcelonaSpainBarcelona Provincial Council2017Local levelEconomic affairs, competition, SMEThe Destination Barcelona project came about as a result of the tourism policies of the last 20 years that have favoured a process of extending tourism across the region as part of a strategy of territorial rebalancing and socioeconomic development and the influence of the overwhelming success of the city of Barcelona as a tourist destination.
Maps of Healthcare NeedsPolandMinistry of Health of the Republic of Poland2017National levelotherPolish government authorities, providers and patients complained that there is no system-wide approach to healthcare provision. As major drawbacks of the system, they have been regularly pointing out the lack of reliable and up- to-date information on how certain areas operate and the fact that decisions regarding these areas were made without the thorough analysis of needs and capabilities. To address these concerns the Department of Analyses and Strategy of the Polish Ministry of Health decided to develop Maps of Healthcare Needs aiming to analyse the current state of the Polish healthcare system and define future needs.
Gardens of CascaisPortugalCascais Municipality2017Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryCommunity gardens are spaces for socialising, leisure and learning, with a strong socio and cultural potential and will increase the quality of life of its users. They are an integral part of the Ecological ecosystem of the county, and are located in parks and green spaces of leisure, bringing a new use to the public space, where different generations can live together.
ACCESS-Toulouse: Alliance for Children’s Citizenship and Education based on Social diversity towards SuccessFranceToulouse City Council2017Local levelEducation (higher and lower), training and learningThe Toulouse City Council (TCC) is a recognised municipality in France in the field of education, since municipal decision of June 2001 of creating in each municipal school one leisure and educative centre associated to the school (CLAE).
Crime Reduction ToolkitUnited KingdomUK College of Policing2017National levelScience, research, innovationThe Crime Reduction Toolkit has been created by the College of Policing. The College of Policing was established in 2012 as the professional body for all those working in policing and is part of a new network of What Works Centres established by the UK Government. The role of the What Works Centres is to improve outcomes for citizens by enabling decision making, at every level, to be based on the best available research evidence. Developed in partnership with a consortium of eight universities, led by University College London, the Crime Reduction Toolkit is one of the College’s central products and was launched in 2015. It is an online tool which provides easy access to the best available research evidence on the effectiveness, or not, of interventions to reduce crime.
Skills PanoramaGreeceCedefop - European Centre for the Development of Vocational Training2017National levelEmployment, labour related affairs and gender equalityThe Skills Panorama is a unique online platform that offers a single entry point to information on labour markets and skill needs in the EU. It aims to inform decisions on education, training and employment. The Skills Panorama is an initiative of the European Commission. Because of its expertise and extensive research and analysis on labour market and skill needs, Cedefop (the European Centre for the Development of Vocational Training) was tasked with its development.
Paid in WastePortugalJunta Frequesia Campolie2017Local levelPublic administration, modernisation, institutional affairs, reformPago em Lixo is a project launched by the Campolide Parish Council in 2016, as part of its strategy to drive local sustainable development. Recognising that local authorities have an important role to play in promoting the overall wellbeing of its communities, the Campolide Parish Council implemented Pago em Lixo to incentivise residents to adopt positive patterns of behaviour in dealing with household waste, energise the local economy, and strengthen community relations.
Deaf HelpPolandWarmian-Mazurian Voivodeship Office2017Regional levelotherThere is no doubt that in recent years Poland has taken an important step towards fully integrating people with hearing impairment. This is a milestone for the adoption of the Sign Language Act and other forms of communication, the main goal of which is to provide an adequate level of support for people with hearing impairment and to help overcome barriers to communication with public institutions, emergency services and health care institutions. This law is also the first widely accepted legal act in Poland, which explicitly emphasises the law of the deaf and hard of hearing to communicate through freely chosen means of non-verbal communication. At the same time, a new opening for the realisation of the rights of people with disabilities, including deaf people, is a change in the telecommunications law resulting from the new obligations of providing telephone services
Smart Specialisation PlatformSpainUnit B3 Territorial Development, Joint Research Centre, European Commission2017National levelScience, research, innovationPublic administrations at regional and national level in Europe must deal with a conundrum of expectations and realities in times of turbulent economic and technological change and the pressing need to address societal challenges with limited resources. The European Commission has a powerful instrument to tackle these challenges: the Cohesion Policy supporting regional development in cooperation with regional administrations.
Alba Iulia Smart City 2018RomaniaMunicipality of Alba Iulia2017Local levelPublic administration, modernisation, institutional affairs, reformAlba Iulia - The city where the Future was born Alba Iulia (Romania) always managed to be a pioneer of things, since the beginning of its existence. In the field of smart city projects, Alba Iulia is being appreciated at national level for the urban development and for the strong and efficient partnerships developed over the years. Until now, not only the partnerships of the municipality of Alba Iulia with companies are innovative in the experience of the municipality, during the years Alba Iulia managed to become the first city in Central and Eastern Europe signing a contract with the World Bank (the WB usually works with governments not with cities) and also in assessing its financial capacities with Moody’s Rating Agency, one of the top 3 Rating Agencies in the world. According to the World Bank, Alba Iulia as County Capital ranks first in attracting EU funding/capita, which makes the city attractive and credible for potential partners all over the world.
Home Refurbishment ProgrammeSpainBarcelona Provincial Council, Social Welfare Department2015Local levelotherThe Barcelona Provincial Council is an intermediate local authority with the aim to ensure the provision of municipal services and to support the work of local government. With around 5.5 million inhabitants, the province of Barcelona is divided into 311, mainly small and medium-sized, municipalities. Through its Area of Service for Citizens, Barcelona Provincial Council helps ensure welfare, quality of life and social cohesion at the local level. Among the services for the elderly, priority is given to those that help people live with greater independence in their own homes
The Wasps – Employment Opportunity for Persons with DisabilitiesIcelandMunicpality of Hafnafjordur2015Local levelEducation (higher and lower), training and learningSocial inclusion, persons with disabilities, innovation, employment, education, training
Eco school patrolRomaniaRoman City Hall2011Local levelPublic administration, modernisation, institutional affairs, reformIn 2010, the city launched the challenge of Roman ‘Eco School Patrol’, a local project with a real potential for regional expansion.
Public services in valcea county - partnership for a common missionRomaniaPrefect’s Institution of Valcea County2011Local levelPublic administration, modernisation, institutional affairs, reformIts main objective was to increase the quality of public services delivered to citizens by decentralised public administrations
Fair play project - 1st business yearAustriaSteuer- und Zollkoordination der Region Süd, Regionalmanagement2011Regional levelTaxation, customs, financesThe idea is to support new entrepreneurs during the first business year to facilitate them becoming fully compliant partners of the tax and customs administration. Support instead of inspection!
Social shock absorbers 'in derogation' - Regional management in piedmont in 2010ItalyINPS Direzione regionale Piemonte2011Regional levelPublic health and social welfare/affairsAfter specific negotiations with trade unions, firms apply for CIGD to the regional administration, which examines and approves the demands and authorises INPS to pay the benefits to each laid off worker, according to the monthly application forms sent by the employers, stating the number of non-working hours and providing all other useful data.
Pilot scheme sustainable buildingGermanyFederal Environment Agency2011National levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThe building is planned to exhibit a positive energy balance over the year, surpassing the standard of a zeroenergy building, and thus meet the requirements of Directive 2010/31/ EU of the European Parliament and of the Council on the energy performance of buildings.
Www.certificates.ieIrelandCivil Registration Service2011National levelPublic health and social welfare/affairsIt was a new and innovative way of providing the service, resulting in real savings, both by using an online solution, and also taking the opportunity to re-evaluate the current business model, designing and implementing re-engineered processes which increase efficiency, which was the main goal of this project.
Optimisation, integration and setting up electronic management of the administrative and information services on recognition of university education and professional qualifications acquired in the countries of the European region and in third countriesBulgariaNational Centre for Information and Documentation2011National levelPublic administration, modernisation, institutional affairs, reformThe improved internal organisation and administrative capacity of NACID as national ENIC-NARIC centre contributed to an increase in quality and speed of service delivery as well as to the prevention of corruption practices through effective application of the ‘Single access point’ principle.
Achieving readiness for prompt recovery of orphan radioactive sourcesEstoniaMinistry of Economic Affairs and Communication2011National levelPublic administration, modernisation, institutional affairs, reformThe general objective of the project is to avoid and mitigate consequences of possible accidents caused by orphan radioactive sources.
The interactive map of Brasov countyRomaniaInstitution of the Prefect Brasov County2011Local levelPublic administration, modernisation, institutional affairs, reformThe project also demonstrates that through fitting public-private cooperation, useful activities can be carried out to improve access to information, using minimum financial resources.
Providing information in advance and collection of comments and observations of the local community about the planned construction of a section of national road no. 16 mragowo - mikolajki - elkPolandGeneral Directorate for National Roads and Motorways2011National levelPublic administration, modernisation, institutional affairs, reformThe project illustrates perfectly that involving society in projects created by public administration enhances the accountability of public bodies’ decisions.
Finland's first renewable energy public swimming complexFinlandCity of Pori2011Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThe project will facilitate the creation of new jobs in the solar energy business in the region.
Your identity - A chance for equal rightsRomaniaVrancea County Council2011Local levelPublic administration, modernisation, institutional affairs, reformThe project ‘Your Identity - a chance for equal rights’ aims at the social integration of Roma in seven localities in Vrancea County, by solving the problem of a lack of identity and marital status, and by involving local authorities in determining property settlement issues.
W! Ladecans, viladecans digital city - Smart citySpainMunicipality of Viladecans2011Local levelEducation (higher and lower), training and learningW!FI is a project that provides free wireless connectivity for all citizens of Viladecans in public facilities, parks and green areas of the city. ‘W!CABLE’ is a network project open to all telecommunication operators to send fibres to the home (FTTH).
Remote management, use of non-drinking water, and local legislation - A global solution for efficient water management in sabadell's green areasSpainMunicipality of Sabadell2011Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThis project has been undertaken on a joint basis by the City Council’s areas of sustainability and maintenance and has arisen from an initiative, the first of its kind in Spain, for the remote management of irrigation and use of non-drinking water.
Improvements of governanceSpainTown Hall of Cornellà de Llobregat2011Local levelPublic administration, modernisation, institutional affairs, reformThe project takes part in what is considered to be an important feature of the concept of governance: civil participation.
ERDF Helpdesk for Catalan business - ACC1Ó support service to comapnies beneficiaries of ERDF funding under the global grantSpainACC1Ó, Competitiveness for Catalonia2011Regional levelRegional policy and development, decentralisationIt is an innovative public administration sustainable project put in place by the Government of Catalonia which is adapted to existing resources and involves the acquisition of internal and external knowledge regarding European regulations; increased dissemination of European Union activities to promote company competitiveness and to encourage investment in innovation for businesses in Catalonia; the resolution of all doubts expressed by final beneficiaries; high yield of public resources; and profitability of business resources.
ECertificates serviceSpainMinistry of Justice – Directorate of Modernisation of Justice Administration (DG MAJ)2011National levelJustice, police, human rights and securityThis project supports a critical change in the way services are delivered by the public administration as citizens only need their electronic ID card (the Spanish DNI-e).
Project G.A.I.AItalyCatanzaro Province Healthcare Agency2011Regional levelPublic health and social welfare/affairsThe national health plans and guidelines for health in the Region of Calabria have provided, among its objectives to be achieved, the protection of health in early life, childhood and adolescence.
Delivering better services for citizens through improved efficiency and collaborationUnited KingdomDepartment for Education2011National levelEducation (higher and lower), training and learningIWP has been designed to support the educational mission of the DfE and similar agencies, and was completed in November 2010. It provides integrated information, collaboration and business services to 2500 employees.
The energy wood plantations in the agricultural domain bettenreute - The path to a carbon neutral energy supply in a prisonGermanyJustizvollzugsanstalt Ravensburg, Außenstelle Bettenreute2011Local levelJustice, police, human rights and securityThe goal is to produce the complete heat supply of the agricultural branch ‘Bettenreute’ by the energy forest.
Better access to advance payments for the beneficiaries of the polish operational programme innovative economy 2007-2013PolandMinistry of Economy2011National levelEconomic affairs, competition, SMEThe amendment allowed more Beneficiaries of the Operational Programme Innovative Economy to be paid in advance. This, in turn translated into an increase of their financial liquidity, which is crucial for the implementation of projects particularly during the period of turndown in the world and Polish economy.
ERP Software solution implementationFYROMGoce Delcev University2011National levelEducation (higher and lower), training and learningThe main objective of this solution is to enable students and employees to follow the rules and regulations defined by the statutes and the additional acts of the university in an unambiguous manner.
Óbuda-eirHungaryKSZKI2011Local levelPublic administration, modernisation, institutional affairs, reformThe Intranet structure offers executives and municipal departments email, printing and safe internet facilities, as well as central management and effective search for information and documents on a virtual, citywide, online private network.
Integrated care for geriatric patientsSwitzerlandDepartment of Health and Social Welfare of the Canton of Bern, Hospital Office2011Regional levelPublic health and social welfare/affairsIts objectives are to compare costs and benefits of integrated care for geriatric patients in a setting of an acute hospital with conventional geriatric care. It is a non-randomised study without matching of patients, but similar structures in care, with a six month follow up.
Enhancing the effective expenditure of public resources through increased transparency of public procurement and concession granting review proceduresBulgariaCommission on Protection of Competition2011National levelEconomic affairs, competition, SMEThe target groups of the project were central, regional and local authorities and bodies in their function of contracting authorities, as well as businesses and citizens wishing to and participating in public procurement and concessions procedures.
Promotion of electronic democracy in salcininkai districtLithuaniaSalcininkai District Municipality Administration2011Local levelPublic administration, modernisation, institutional affairs, reformThe aim of the project was to create and implement measures allowing citizens to participate in the decision-making process in the Salcininkai District Municipality, as well as to receive qualitative, up-todate information.
Simplified corporate informationPortugalInstituto dos Registos e do Notariado, I.P.2011National levelPublic administration, modernisation, institutional affairs, reformThe IES is a new form of fulfilment, exclusively through an electronic and totally intangible process, of these legal obligations.
Parental educationAustriaFederal State Government of Upper Austria – Department for Family Affairs2011Regional levelPublic administration, modernisation, institutional affairs, reformParental education is socio-politically very important. The upbringing of children is a challenge for parents and parental education should support them in doing so.
Barcelona province - support for the internationalisation of local governmentsSpainDiputació de Barcelona – International Relations Directorate2011Local levelPublic administration, modernisation, institutional affairs, reformThe objective is two-fold: to promote at international level successful public policies and best practices being developed at local level; and to attract investors, qualified human resources as well as tourism, international students and events.
Sportello virtuale del cittadinoItalyIstituto Nazionale Previdenza Sociale2011National levelPublic administration, modernisation, institutional affairs, reformThe current ‘Virtual Desk’ web implementation represents the first step in the wider path that will lead INPS to the management of services/social benefits provided through the web platform.
IP-Centrex telephone solutionGermanyLandkreis Elbe-Elster2011Regional levelPublic administration, modernisation, institutional affairs, reformSo, the aim of this project is to switch the telephone system from an analogue telephony system to a Cloud Solution: ‘IP-Centrex’.
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