From EPSA - European Public Sector Award

Award type: Award | Nominee | Diploma or Best practice award | Submission

ProjectsCountryOrganisationAward yearLevel of governmentSectorType of activityShort english description
Deaf HelpPolandWarmian-Mazurian Voivodeship Office2017Regional levelotherThere is no doubt that in recent years Poland has taken an important step towards fully integrating people with hearing impairment. This is a milestone for the adoption of the Sign Language Act and other forms of communication, the main goal of which is to provide an adequate level of support for people with hearing impairment and to help overcome barriers to communication with public institutions, emergency services and health care institutions. This law is also the first widely accepted legal act in Poland, which explicitly emphasises the law of the deaf and hard of hearing to communicate through freely chosen means of non-verbal communication. At the same time, a new opening for the realisation of the rights of people with disabilities, including deaf people, is a change in the telecommunications law resulting from the new obligations of providing telephone services
Smart Specialisation PlatformSpainUnit B3 Territorial Development, Joint Research Centre, European Commission2017National levelScience, research, innovationPublic administrations at regional and national level in Europe must deal with a conundrum of expectations and realities in times of turbulent economic and technological change and the pressing need to address societal challenges with limited resources. The European Commission has a powerful instrument to tackle these challenges: the Cohesion Policy supporting regional development in cooperation with regional administrations.
Alba Iulia Smart City 2018RomaniaMunicipality of Alba Iulia2017Local levelPublic administration, modernisation, institutional affairs, reformAlba Iulia - The city where the Future was born Alba Iulia (Romania) always managed to be a pioneer of things, since the beginning of its existence. In the field of smart city projects, Alba Iulia is being appreciated at national level for the urban development and for the strong and efficient partnerships developed over the years. Until now, not only the partnerships of the municipality of Alba Iulia with companies are innovative in the experience of the municipality, during the years Alba Iulia managed to become the first city in Central and Eastern Europe signing a contract with the World Bank (the WB usually works with governments not with cities) and also in assessing its financial capacities with Moody’s Rating Agency, one of the top 3 Rating Agencies in the world. According to the World Bank, Alba Iulia as County Capital ranks first in attracting EU funding/capita, which makes the city attractive and credible for potential partners all over the world.
From eGovernment to eGovernance in the Metropolitan Area of BariItalyMunicipality of Bari2017Local levelPublic administration, modernisation, institutional affairs, reformThis case presents an eGovernment framework for application cooperation of Public Administrations in the Metropolitan Area of the City of Bari, able to supply new added-value services tailored to citizens’ and business needs and useful for the monitoring of the urban context. The idea is to develop a network across the Municipalities of the Metropolitan Area of Bari in order to share standards, technological infrastructures and digital services as the basic requirements for the public services realisation and for the analysis of territorial dynamics by processing and modelling huge amount of data in a distributed and heterogeneous content environment.
StartWien - Getting a head start in ViennaAustriaCity of Vienna Municipal Deartment 17-Integration and Diversity2017Local levelotherImmigration, asylum, integration, social inclusion, participation
Court Audio Record Labelling System TIXLatviaCourt Administration of the Republic of Latvia2017National levelJustice, police, human rights and securityTIX is a court session audio recording solution, enabling to conveniently prepare clear and interactive court session protocol in PDF format with linked text and audio data.

TIX eases audio recording of court sessions, combining the written information with the audio record in one interactive protocol of PDF format, corresponding with the standard of the industry. The protocol of PDF format consists of the general information of the court session, audio record of the court session and course of the court session, organised pursuant to statements or issues to be adjudicated that are linked with the place in audio record. Preparation of the protocol does not require a lot of time, because the recorder must record only the issues to be adjudicated.

Full information on the course of the court session is provided by audio record. While, the place of interest in the audio record is to be found fast in the interactive protocol by pressing on the relevant issue to be adjudicated.
Police, camera, evidence: London’s cluster randomised controlled trial of Body Worn VideoUnited KingdomCollege of Policing2017Local levelcross-sectoralIn the UK, EU and the US, police use of Body Worn Video (BWV) had been increasing, but despite the growing popularity of BWV there is much to be learnt regarding its effectiveness. The project tested the implementation of BWV in UK’s largest police force, the Metropolitan Police Service (MPS) via a cluster randomised controlled trial (RCT).
The Sarpsborg ModelNorwaySarpsborg Municipality2017otherPrevention of Intergenerational Transmission - Act Now!

The Sarpsborg Model - a new method developed to prevent the intergenerational transmission of substance abuse problems and mental health conditions.

The method is all about acting now and not waiting for the symptoms to appear. The mental health services in the municipality of Sarpsborg in Norway often saw that children developed the same problems as their parents. In 2013 a new method was developed in order to prevent that the children inherited their parents’ problems. These new measures presented treatment and prevention simultaneously. The method is called the Sarpsborg Model. Mental health conditions in the population is one of society’s greatest health challenges, thus, preventive measures are essential and may contribute to equalise the social differences in health.
Standard Business ReportingNetherlandsLogius2017National levelPublic administration, modernisation, institutional affairs, reformBefore the introduction of the digital reporting framework Standard Business Reporting (SBR), companies were asked by various government agencies to deliver the same information in multiple ways. For the same data definitions, different data sets were used. This created for businesses a situation of unnecessary administrative burden, extra costs and frustration. For government agencies, it created a situation of not fully transparent, reliable or comparable data. For society, it resulted in a situation where tax money was spent on time-consuming, manual administrative processes instead of the core activities of the government. The Dutch government has implemented SBR in close cooperation with private stakeholders.
Asker WelfareLabNorwayAsker Municipality2017Local levelPublic administration, modernisation, institutional affairs, reformAsker WelfareLab is a concept for service delivery, solely centered on the citizen, in which all relevant municipal services, together with external partners of collaboration, invest together, aiming to raise the living standards, thereby bettering the quality of life of each individual and family in the program. The municipal part of the investment is closely monitored through a new form of reporting, focusing on the realisation of benefits.
Destination BarcelonaSpainBarcelona Provincial Council2017Local levelEconomic affairs, competition, SMEThe Destination Barcelona project came about as a result of the tourism policies of the last 20 years that have favoured a process of extending tourism across the region as part of a strategy of territorial rebalancing and socioeconomic development and the influence of the overwhelming success of the city of Barcelona as a tourist destination.
Maps of Healthcare NeedsPolandMinistry of Health of the Republic of Poland2017National levelotherPolish government authorities, providers and patients complained that there is no system-wide approach to healthcare provision. As major drawbacks of the system, they have been regularly pointing out the lack of reliable and up- to-date information on how certain areas operate and the fact that decisions regarding these areas were made without the thorough analysis of needs and capabilities. To address these concerns the Department of Analyses and Strategy of the Polish Ministry of Health decided to develop Maps of Healthcare Needs aiming to analyse the current state of the Polish healthcare system and define future needs.
Gardens of CascaisPortugalCascais Municipality2017Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryCommunity gardens are spaces for socialising, leisure and learning, with a strong socio and cultural potential and will increase the quality of life of its users. They are an integral part of the Ecological ecosystem of the county, and are located in parks and green spaces of leisure, bringing a new use to the public space, where different generations can live together.
ACCESS-Toulouse: Alliance for Children’s Citizenship and Education based on Social diversity towards SuccessFranceToulouse City Council2017Local levelEducation (higher and lower), training and learningThe Toulouse City Council (TCC) is a recognised municipality in France in the field of education, since municipal decision of June 2001 of creating in each municipal school one leisure and educative centre associated to the school (CLAE).
Crime Reduction ToolkitUnited KingdomUK College of Policing2017National levelScience, research, innovationThe Crime Reduction Toolkit has been created by the College of Policing. The College of Policing was established in 2012 as the professional body for all those working in policing and is part of a new network of What Works Centres established by the UK Government. The role of the What Works Centres is to improve outcomes for citizens by enabling decision making, at every level, to be based on the best available research evidence. Developed in partnership with a consortium of eight universities, led by University College London, the Crime Reduction Toolkit is one of the College’s central products and was launched in 2015. It is an online tool which provides easy access to the best available research evidence on the effectiveness, or not, of interventions to reduce crime.
Skills PanoramaGreeceCedefop - European Centre for the Development of Vocational Training2017National levelEmployment, labour related affairs and gender equalityThe Skills Panorama is a unique online platform that offers a single entry point to information on labour markets and skill needs in the EU. It aims to inform decisions on education, training and employment. The Skills Panorama is an initiative of the European Commission. Because of its expertise and extensive research and analysis on labour market and skill needs, Cedefop (the European Centre for the Development of Vocational Training) was tasked with its development.
Paid in WastePortugalJunta Frequesia Campolie2017Local levelPublic administration, modernisation, institutional affairs, reformPago em Lixo is a project launched by the Campolide Parish Council in 2016, as part of its strategy to drive local sustainable development. Recognising that local authorities have an important role to play in promoting the overall wellbeing of its communities, the Campolide Parish Council implemented Pago em Lixo to incentivise residents to adopt positive patterns of behaviour in dealing with household waste, energise the local economy, and strengthen community relations.
The Wasps – Employment Opportunity for Persons with DisabilitiesIcelandMunicpality of Hafnafjordur2015Local levelEducation (higher and lower), training and learningSocial inclusion, persons with disabilities, innovation, employment, education, training
Home Refurbishment ProgrammeSpainBarcelona Provincial Council, Social Welfare Department2015Local levelotherThe Barcelona Provincial Council is an intermediate local authority with the aim to ensure the provision of municipal services and to support the work of local government. With around 5.5 million inhabitants, the province of Barcelona is divided into 311, mainly small and medium-sized, municipalities. Through its Area of Service for Citizens, Barcelona Provincial Council helps ensure welfare, quality of life and social cohesion at the local level. Among the services for the elderly, priority is given to those that help people live with greater independence in their own homes
Partnership with business in view of the polish EU presidency 2011PolandEU Presidency Coordination Department2011National levelPublic administration, modernisation, institutional affairs, reformAhead of the first Polish EU Presidency in 2011, Poland was looking for the most transparent and open way of engaging the private sector in the organisation and promotion of the Presidency.
Performance-and quality-based control of services for people with disabilitiesAustriaOffice of the State Government of Upper Austria – Directorate Social Affairs and Health, Department of Social Affairs2011Regional levelPublic health and social welfare/affairsThe main project objectives were the following: transparency of cost and service structure; defined quality standards; same price for equal services; and service-oriented granting of funds in the form of service contracts.
Municipal claims management - The wiesbaden wayGermanyState Capital Wiesbaden2011Local levelTaxation, customs, financesThe results of the project work should contribute to quality assurance and be implemented as soon as possible. Interfaces between multiple functional areas are identified and optimised, and arising difficulties are communicated.
EPrescribing in EstoniaEstoniaEstonian Health Insurance fund2011National levelPublic health and social welfare/affairsThe project has already enhanced openness and transparency in the area of prescribing medicines and, more importantly, it has opened up a whole new avenue for future developments aiming to share information and statistics, as well as to improve medical care and also the quality of decision-making among policy makers.
Complex thermo-modernisation of education institutions buildings in radzionków gmina (Municipal commune)PolandRadzionków City Council2011Local levelPublic administration, modernisation, institutional affairs, reformThe project consisted of thermo-modernisation works in educational buildings in order to decrease the cost of heating (including the cost of gas) and electric energy.
Cultural heritage and museums - Moving towards gender perspectiveSpainMinistry of Culture of Spain and Complutense University of Madrid2011National levelSports, youth, culture and artThe project ‘Cultural Heritage and Museums: Moving towards Gender Perspective’ advocates the effective implementation of that equality.
Online company / Empresa onlinePortugalInstituto dos Registos e do Notariado, I.P.2011National levelJustice, police, human rights and securityThis service also allows the incorporation of companies following a merger or division.
ILUPub - Public lighting energy efficiencyPortugalAREANATejo2011Regional levelPublic administration, modernisation, institutional affairs, reformThe aim of ‘ILUPub’ includes surpassing this stated goal, leading to a best practice at both national and European level. The development of such a characterisation constitutes an innovative method for gaining some control on public lighting energy consumption.
Opina extremaduraSpainGovernment of Extremadura2011Regional levelInformation society, technology, media and audiovisual‘Opina Extremadura’ is an initiative of the Extremadura Regional Government to promote active participation in the definition and development of regional policies.
Local accountability for kyoto goalsPolandCity Hall of Bydgoszcz2011Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryIn the face of climate change challenges that have been responded to by the European Commission, the need to reduce GHG emissions and change policies is undeniable.
The system for the safety of productsTurkeyDG of Standardisation in Foreign Trade2011National levelPublic administration, modernisation, institutional affairs, reformThis System, introducing a new risk assessment understanding as far as the controls on safety and conformity with standards are concerned, will leave behind the era of checking each product at each arrival to the customs and emphasise the controls on ‘risky’ products.
Establishing the ´Good State´ in Hungary - Setting up the capital and county government offices and opening the government One-Stop-ShopsHungaryMinistry of Public Administration and Justice2011National levelPublic administration, modernisation, institutional affairs, reformThe goal is the comprehensive transformation of the regional public administration system on a historical scale.
Short-term us visa - information campaignRomaniaRomanian Ministry of Foreign Affairs2011National levelPublic administration, modernisation, institutional affairs, reformIt was a pilot project and a pioneer project from two points of view: it was the first one on this scale designed by the Romanian MFA in partnership with a foreign embassy in Bucharest; and it was the first one carried out by a US embassy abroad for this purpose.
Sustainable energy action plan (Covenant of mayors)ItalyMunicipality of Udine2011Local levelPublic administration, modernisation, institutional affairs, reformIn order to meet these goals, the municipality of Udine is using coordinated methods, both on the definition and implementation of a general framework for action and on specific tools in the energy field.
Methodology and tools for objective measurement of operational performancesItalyINPS2011National levelPublic administration, modernisation, institutional affairs, reformSo the gap between the existing and standard behaviour can be measured. Following this approach a closed and immediate link between production quality and evaluation of the existing processing modalities is achieved.
EU careers - Enhancing awareness and attractiveness of European public sector career opportunitiesBelgiumEPSO2011EU institutionsPublic administration, modernisation, institutional affairs, reform
New weir regulation of lake fertöHungaryNorth Transdanubian Environmental and Water Directorate2011Regional levelotherTo summarise, the open planning was very interactive, all target groups were successfully involved and there were no objections.
Privacy and personal data protection aimed to develop a quality public administration oriented to citizensItalyUSL5 Pisa Health Agency2011Local levelPublic health and social welfare/affairsThis organisation solved this problem by implementing a novel system that ensures that sensitive data is handled whilst guaranteeing the privacy of the citizens.
Point of single contact hesseGermanyRegional Councils of Hesse2011Regional levelPublic administration, modernisation, institutional affairs, reformAt the moment the project is implementing a registration for applicants by using the new German identity card; with this card it will also be possible to sign official documents, which must be in written form.
Wroclaw - Towards the first low-emission city in central europePolandWroclaw Agglomeration Development Agency2011Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryGoing green is more than just a trend, increasing urbanisation and associated industrialisation carry important implications which require planning.
Participation of entrepreneurs, artisans and traders in setting and collecting taxes, as an example of opening up the public sector for civil societyPolandThe Tax Office in Sierpc2011Local levelPublic administration, modernisation, institutional affairs, reformAs a result, the office’s image and public perception, as well as the quality of customer service, have improved considerably.
E-dibam project - A decisive step towards local eGovernment through efficiency and sustainabilitySpainGerencia de Serveis d’Assistència al Govern Local - Diputació de Barcelona2011Local levelPublic administration, modernisation, institutional affairs, reformE-dibam aims to implement a pilot test of the basis of the introduction of eGovernment in small and medium-sized town councils.
System for informational integrity of the services provided by public administrations in the north central region, including the regions of ruse, veliko turnova, silistra, razgrad and gabrovoBulgariaRuse District Administration2011Regional levelPublic administration, modernisation, institutional affairs, reformThis project aims to improve this situation by introducing new information channels.
Better administrative service through electronic governmentBulgariaMunicipality of Stara Zagora2011Local levelPublic administration, modernisation, institutional affairs, reformThe implementation of the system has contributed to improved efficiency, better accessibility and more flexibility and has led the Municipality administration to make a number of radical changes aimed at improving customer convenience.
Open politics Bern (Bern 2.0)SwitzerlandState Chancellery of Canton Bern2011Regional levelInformation society, technology, media and audiovisualThe project ‘Open Politics Bern (Bern 2.0)’ seeks to improve access to documents and decisions made by the Bernese Cantonal Parliament and Government.
Pilot project - separate legal entity for clean energyBelgiumEOS2011Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThe main focus is on decreasing the usage of energy (SAVE).
Natural-mente inpsItalyIstituto Nazionale Previdenza Sociale – Direzione regionale per l’Umbria2011Regional levelPublic administration, modernisation, institutional affairs, reformThe project, including feasibility studies, cost estimates and development of all the administrative documentation necessary to obtain the authorisation required by the law, was developed entirely by the technical office of the Regional Directorate INPS Umbria, helping to exploit the role and enhancing the level of professional knowledge.
Digital services zone on cultural heritageSpainIAPH2011Regional levelPublic administration, modernisation, institutional affairs, reformThe management of these services is provided by the Integrated System of Services that allows the follow up and the assessment of these services and provides the maximum automation and control to services.
Climate for changesPolandMinistry of Environment2011National levelEnvironment, climate change, agriculture (incl. food safety) and fisheryIn implementing its mission, the Ministry does its best to be a modern, professional institution, managing natural resources in a reasonable way, providing environmental education to the society and open to cooperation in the field of the environmental protection.
Selective waste collection system in caracal cityRomaniaCaracal City Hall2011Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThis project introduces a new system for this part of the county, the selective waste collection system.
Growth-oriented economy development programme of békés county (NGP)HungaryBékés County Government2011Regional levelScience, research, innovationIts objectives were to promote sustainable development of the county’s economy, enhance competitiveness and the number of addedvalue producing jobs and to increase the quality of life.
... further results