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From EPSA - European Public Sector Award

Award type: Award | Nominee | Diploma or Best practice award | Submission


ProjectsCountryOrganisationAward yearLevel of governmentSectorType of activityShort english description
The BAK and its activities in the field of education – Anti-Corruption Workshops and Anti-Corruption EventsAustriaAustrian Federal Bureau of Anti-Corruption2019National levelEducation (higher and lower), training and learningThe BAK offers the Anti-Corruption Workshops for students to ensure the target-oriented and sustainable dissemination of corruption (prevention) contents. As many methods are used during the workshop, the students are encouraged to deal with the topics corruption, corruption prevention and promotion of integrity in a critical way.
Hungarian Agricultural Risk Management SystemHungaryMinistry of Agriculture2019National levelcross-sectoral
Brain4it - The open source platform developed by the City Council of Sant Feliu de Llobregat for smart city’s infrastructureSpainAjuntament de Sant Feliu de Llobregat2019Local levelPublic administration, modernisation, institutional affairs, reformBrain4it (http://brain4it.org) is an open source platform developed by the City Council of Sant Feliu de Llobregat to manage and monitor the Smart City’s infrastructure, as well as to develop expert systems and other artificial intelligence applications.
CYPRUS PRISONS DEPARTMENT ACHIEVEMENTSCyprusCYPRUS PRISONS DEPARTMENT2019National levelcross-sectoralThe main purpose of the "project" is to describe all the positive changes that have taken place since 2015 to Cyprus Prisons Department due to the initiatives of the new leadership to make reforms which have had an impact on individual but also on a collective level, regarding prisoners and staff.
Strengthening Latvian authorities' capacity regarding foreign direct investment attractionLatviaMinistry of Economics of Latvia2019National levelPublic administration, modernisation, institutional affairs, reformThe general objective of the project was to contribute towards strengthening Latvian institutions, in particular the Ministry of Economics, with a view to enhancing competitiveness, productivity, sustainable growth, job creation, and investment, in line with Article 4 of the SRSP Regulation.
Digital transformation of electronic public procurement: from sourcing to receiving the first invoiceFranceGIP Maximilien2019Regional levelcross-sectoralOne of the main objectives is the interoperability of information systems. In terms of dematerialized tools, two major difficulties exist today :

•The large number of shared buyer profiles (at least 28 at the departmental, interdepartmental, regional or national levels) communicating little with each other.

•The absence of complete public order chains dematerialized.
Automated Employee Tax AssessmentAustriaFederal Ministry Republic of Austria Finance2019National levelcross-sectoralThe aim of the 2013 government programme was to drive forward and realise implementation of the pre-filled tax return. Since this already appeared largely assured through transfer of the previous year's figures to FinanzOnline, the Austrian Ministry of Finance sought further optimisation intended to significantly ease the burden on taxpayers primarily in the context of income tax and the related employee tax return.
Implementation of the electronic protocol in common courts (civil and petty offence cases)PolandDigital Poland Project Centre2019National levelcross-sectoralThe aim of the project is to provide technical support to realization of the Code of Civil Procedure, the Code of Procedure in Petty Offence Cases and the Act on Court Fees, within the preparation of the protocol of the public session by recording its course using a device recording sound or picture and sound and the so-called oral evidence.
EDeliveryAustriaFederal Ministry for Digital and Economic Affairs, Department E-Government for Businesses (I/B/5)2019National levelInformation society, technology, media and audiovisualThe eDelivery project was launched with the Deregulation Act 2017 to accelerate electronic communication between the administration, citizens and businesses in the age of progressive digitization. It has set itself the goal of providing an uniform overview of official documents for citizens and businesses and to simplify the registration process for electronic delivery.
Multifunctional Health CenterRomania6th District General Direction for Social Care and Child Protection2019Local levelcross-sectoralThe "Sfantul Nectarie" Multifunctional Health Center is a sanitary unit with legal personality, established according to the Decision no. 129 / 25.05.2017 of the 6th District Local Council of the Municipality of Bucharest, subordinated to the 6th District General Direction for Social Care Child Protection. Opened in December 2017, the center has as its main objective the provision and development of complex outpatient services for the 6th District citizens, in a difficult social situation (lack of income), which does not allow access to healthcare information and services.
Porsgrunn Swimming AcademyNorwayPorsgrunn kommune2019Local levelEducation (higher and lower), training and learningIn 2015 Porgrunn municipality realised that the swimming ability among children and young adults was far from satisfactory. The fact that the abilities nation wide were just as bad did not ease the pain. Porsgrunn is a municipality of 36 000 inhabitants, 8000 under the age of 18. Porsgrunn is situated on the South coast of Norway.
Digital FileEstoniaCentre of Registers and Information Systems2019National levelInformation society, technology, media and audiovisualThe digital Court File or as we call it the Digital File is a current development of the e-File. We have introduced the e-File as applying to EPSA in 2015 and then we already mentioned that we have the Digital File in development. Now that it is here and ready we feel like this solution is also worthy for applying. We are certainly proud and satisfied with it and believe that this will remarkably improve the process of court proceedings.
Impact of Process Management on Human Resources Development in Slovak Public AdministrationSlovakiaMinistry of Interior of the Slovak Republic2019National levelPublic administration, modernisation, institutional affairs, reformThe aim of this project is to create a public administration management and monitoring system based on clearly defined rules. OECD recommendations are built on competency-based management and job profiling. Ministry of Interior of the Slovak Republic is moving towards more strategic human resource management through process management by building tools for sustainable performance evaluation.
Code my cityGreeceMinistry of Administrative Reconstruction Greece- Unit of Innovation and Best practices2019National levelcross-sectoralThe “Code my city” is an Innovation project, designed and organized by the Unit of Innovation and Best Practices of the Ministry of Administrative Reconstruction, enhancing systemic change in Schools, in order to improve the digital skills of teachers and pupils.
Region for Everyone (Deinstitutionalisation of Social Services)Czech RepublicMoravian-Silesian Region2019Regional levelcross-sectoral
Place-based anti-speculation housing policiesSpainMunicipal Institute of Housing and Renovation2019Local levelotherBarcelona City Council has launched the Right to Housing Plan 2016-2025, which includes specific measures to curb speculative practices in the private housing market and guarantee the right to housing, especially in the neighbourhoods most affected by gentrification.
RO-ALERTRomaniaSpecial Telecommunications Service2019National levelcross-sectoralRO-ALERT is a public warning system based on Cell Broadcast service standardized by 3GPP, used by the Romanian authorities with attributions in alerting citizens in circumstances generated by events such as extreme weather, ominous flood, fires that endanger citizens’ lives and properties.
Área da Transparência (en: Transparency Area)PortugalServiços Partilhados do Ministério da Saúde, E.P.E.2019National levelcross-sectoralThe Portuguese NHS (in portuguese Serviço Nacional de Saúde – SNS) provides individuals and organisations with a open data platform, the Área da Transparência. Accessible via https://transparencia.sns.gov.pt this platform that can be used and shared by anyone, for any purpose SPMS, EPE, our Organization that provides services and tools for the Portuguese NHS as well as for the Institutions under the Ministry of Health’s administration, we process this data publicly available to improve transparency in healthcare.
Cê ao Cubo - Composting CentrePortugalJunta de Freguesia de Campolide2019Local levelcross-sectoral
On the road to full employment in Borsod-Abaúj-Zemplén CountyHungaryBorsod-Abaúj-Zemplén County Govenment Hungary2019Regional levelEmployment, labour related affairs and gender equalityThe Government of Hungary has set itself the goal of supporting human resource development, employment promotion and social cooperation. The Government intends to achieve this goal with the county governments, the municipalities of the county-owned cities, government agencies, and the local and other county actors involved in employment development within the Operational Program for Regional and Urban Development.
Immigrants straight to workNorwayFjell municipality2019Local levelEmployment, labour related affairs and gender equalityAs a consequence of the major influx of immigrants in 2015, Norway's municipalities were encouraged to implement extra efforts to welcome and settle those who were granted residence. Fjell municipality had previously settled 20 immigrants per year and accepted the challenge. In total, the municipality has welcomed and settled around 280 immigrants over the past few years. This has required reinforcements and improvements to the municipality's service organisation, in addition to improved competencies and cooperative culture throughout the organisation.
ETORKIZUNA ERAIKIZ: Open and collaborative governance to build an own future bringing people together with the public institutionsSpainPROVINCIAL COUNCIL OF GIPUZKOA2019Local levelPublic administration, modernisation, institutional affairs, reformIn 2015, the Provincial Council of Gizpuzkoa (PCG) conducted a survey that highlighted the need to change the relationship between institutions and society and the concern for the future. The PCG’s response is ETORKIZUNA ERAIKIZ, an open and collaborative governance model to build an own future bringing people together with the public institutions. Aimed at promoting reflection and experimentation in the medium and long term in a shared and cooperative way, a large-scale exercise in social innovation involving as many agents and citizens as possible.
Integrated Platform for Identification and Verification of Insurance CrimePolandDigital Poland Project Centre2019National levelcross-sectoralThe project is a response to social problems and needs related to the growing phenomenon of insurance crime, globalization of criminal phenomena, while at the same time aiming to protect the interests of participants in the insurance market and citizens.
GovLabLatvia - Public Sector Innovation LabsLatviaThe State Chancellery of Latvia2019National levelPublic administration, modernisation, institutional affairs, reformBy the end of 2018 The State Chancellery of Latvia with the support of the European Commission's Structural Reform Support Programme (SRSP) kicked-off a project, which was given a name ExCeL! (Excellent for Centenary of Latvia!). The goal of the project was to set up 3 action orientated inter-disciplinary labs (which were later given a name - #GovLabLatvia) to target and roll out interventions in the public sector in areas of administrative simplification, strategic HR management, and public administration reputation and branding.
National Priority Implementation through the use of Change Management PracticesLithuaniaOffice of the Government of the Republic of Lithuania2019National levelPublic administration, modernisation, institutional affairs, reformFor a great number of years, Lithuanian governments have faced difficulties in coordinating and ensuring full implementation of national policy reforms. The existing strategic planning system in Lithuania is providing a base for the control of government action plan execution, but the number of jobs delivered later than planned, or with poor quality, has been increasingly high. In the result of this Initiative, the Prime Minister has formulated priority strategic projects‘ portfolio as well as approved and applied a standard of project management principles by which projects must be implemented.
FSW - Day Care Centre PLUS (day care for senior citizens on weekends and public holidays))AustriaFSW-Wiener Pflege- und Betreuungsdienste GmbH2019Local levelPublic health and social welfare/affairsA subsidiary of the Vienna Social Fund called ‘FSW - Wiener Pflege- und Betreuungsdienste GmbH’ is situated in Vienna too and offers care for elder people (mobile care and ten day care centres for seniors), mobile palliative care, continence consulting and social work. The official care strategy of the city of Vienna focuses on prevention and support of an independent life at home (as long as possible).
Strengthened synergy between the integrity management system and the internal control systemHungaryNationa Protective Service2019National levelPublic administration, modernisation, institutional affairs, reformAs of 1st October 2016 a new regulation came into force in Hungary. By the virtue of which a close connection was created between the integrity management system and the internal control system of the public administration organizations. The renewed and renamed risk management system and the integrity advisor became the main common elements of the integrity management system and the internal control system. The risk management system got an emphatically comprehensive role, definition and name: the ‘integrated risk management system’.
Initiating digitalization at viadonau – Rethinking business processes in a digital contextAustriaVia donau - Österreichische Wasserstraßen-Gesellschaft mbH2019Local levelTransport and infrastructure
MySecuLuxembourgAdministration d'évaluation et de contrôle de l'assurance dépendance2019National levelotherThe MySecu platform now enables two-way electronic exchange between AEC and the providers and represents the new standard for communication to an external provider. The platform allows long-term care insurance providers to reassess safely the needs of dependent person.
Programa de Gestió Alimentaria (Food Management Program)SpainDepartment of Social Welfare - Reus Town Hall2019Local levelcross-sectoralThe “Programa de Gestió Alimentaria” (Food Management Program) is a circular economy scheme that sprang out of a time of economic crisis in 2012 and has made Reus a leader in managing and combating food waste, with a highly positive impact in the social, economic and environmental spheres. The aim of this scheme is to recover food that is still fit for human consumption but is out of the retail circuit and ends up as waste, so reducing waste, creating jobs for people with disabilities and providing food for vulnerable people.
Citizen Vocabularies Public Administration and Public HealthNetherlandsESociety Institute2019National levelcross-sectoralCitizen participation and structural involvement of the participatory society in public administration and public health becomes more extensive in The Netherlands as digital developments are vastly implemented. The difference in language and definitions from the system-world of professionals and the life-world of citizens feed a mutual incomprehensibility and non-compatibility. The aim of these extensive R&D projects is to contribute bridging the gap between two 'languages' by introducing the concept of a citizen vocabulary in combination with semantic web technologies and Linked Open Data (LOD) challenging.
Central Integrated Electronic Document Managment SystemHungaryGovernment Office of the Capital City Budapest2019National levelPublic administration, modernisation, institutional affairs, reformThe latest Digital Economy and Society Index (DESI) shows Hungary has one of the lowest score in digital public services among the EU member states. The digital public services are the most challenging section of the digital economy and society. Regarding the above mentioned the Hungarian government and of course the Hungarian public sector are committed to a major development in this sector. In the 2014-2020 programming period, Hungary launched an extensive programme called National Infocommunication Strategy that includes four major sections and our project the Central integrated electronic document management system is connected to the Digital State part.
The Network of Towns and Villages towards Sustainabilty: The whole is greater than the sum of its partsSpainDiputació de Barcelona2019Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryAll Governance levels are part of the Network which has become a model of multilevel environmental governance in specific policies such as the Covenant of Mayors and the fight against climate change, environmental awareness, communication and education, waste prevention, etc.…and that has resulted in a better coordination between different Authorities, optimization of resources and guaranteeing that citizens from small villages benefit from sustainable policies and actions the same way as those who live in towns or cities.
Digital solutions in civil status activity and people recordsRomaniaThe local community public service for the registration of persons2019Local levelPublic administration, modernisation, institutional affairs, reformThe implementation of digital solutions allows efficient management of the public service activities at the level of the Local Public Community Public Record Service People from the city of Iasi and consolidation of the digitization process at the administration level local public.
City of Sharing- a strategy for social vulnerability and exclusionDenmarkFredericia Kommune, Velfærdsinnovation og Sundhed2019Local levelotherSometimes life takes unexpected turns, and everyone can at some point in life experience being in a vulnerable position. There must be room for everyone in Fredericia, and there must be an opportunity for everyone to live a good and safe life. Therefore, in the spring of 2018, local politicians in Fredericia, Denmark, and the local Council for Social Exclusion took the initiative to develop a new strategy in the area of social vulnerability and exclusion, which aims to prevent and reduce vulnerability in Fredericia. Frederica’s citizens, businesses, volunteers, organizations, associations, public administration and politicians got together and created the strategy ‘City of Sharing - a strategy for social vulnerability and exclusion’ together.
Training for civil servants in the Public Administration of the Health Sector in Latvia (No. SRSS/S2017/21)LatviaMinistry of Health of the Republic of Latvia2019National levelPublic administration, modernisation, institutional affairs, reformLatvia has requested support from the European Commission under Regulation (EU) 2017/825 on the establishment of the Structural Reform Support Programme ("SRSP Regulation"). The request has been analysed by the Commission in accordance with the criteria and principles referred to in Article 7(2) of the SRSP Regulation, following which the European Commission has agreed to provide technical support to the Latvian Ministry of Health for launching a training programme for the Ministry of Health and its subordinate entities so as to improve their capacity to design and implement health policies.
University City TRD3.0 - Learning SocietyNorwayTrondheim Municipality2019Local levelcross-sectoralTrondheim Municipality and our local university, Norwegian University of Science and Technology - NTNU (which is also Norway’s largest University) have for many years had extensive cooperation within disciplines of importance to the municipal sector. Trondheim is now one of the most research-intensive cities in Europe per capita, which among other responsibliities gives us a unique ability and obligation to address the UN 2030 agenda for sustainable development. New demands for innovation and restructuring in the sector mean however, that the university-municipality collaboration must be developed to a new level. In the University City TRD3.0 - Learning Society program (TRD3.0) the collaboration is formalized into a 4-year comprehensive pilot, spanning all the municipal service areas; health and welfare, upbringing and education, city development, smartcity, and innovation.
Project Hub//ProjektschmiedeAustriaAmt der Vorarlberger Landesregierung, Office for future related issues2019Regional levelotherThe Projektschmiede is essentially a space for people with good ideas. Good ideas for socially relevant questions that make a contribution to the common good.
Improvement of Public Service Delivery for people with disabilitiesAlbaniaAgency for the Delivery of Integrated Services In Albania2019National levelcross-sectoralThe project “Services without barriers” aims to improve public service delivery for citizens with disabilities by adding different channels for public service delivery through technology and other innovative ideas, thus promoting accessibility for them.
Aragon Open Government PlanSpainGobierno de Aragón2019Regional levelcross-sectoralThe Goverment of Aragon is committed with transparency as driving force for closing the existing gap between citizens and public administrations, one of the main challenges that European society is facing in the present. Since 2015, the Government of the Autonomous Community of Aragon in Spain has set up an Open Government Plan that includes actions, tools and policies with a basic idea in mind: to allow any citizen to know in detail what the Government is doing as part of a capacity building programme.
Digital Transformation of the legislation and regulations process chainNetherlandsKOOP - Knowledge and Exploitation Center of Official Government Publications2019National levelcross-sectoralThe Knowledge and Exploitation Center for Official Publications (KOOP) started digitizing the Government Gazette in 2006. In the last 10 years KOOP was responsible for tens of cross-organizational projects in of the legislation and regulations process chain. As a result today KOOP has successfully transformed this process chain. Customer-driven and cross-cutting government organizations.
Kremsmuenster.onlineAustriaMarktgemeinde Kremsmuenster2019Local levelcross-sectoralWith the establishment of the platform Kremsmuenster.online, the market community of Kremsmuenster has made the local economy visible on the internet. Thus, all companies are presented in a contemporary way and all the products can be viewed and pre-booked. Kremsmuenster.online presents the industry mix clearly and compactly, which is reflected in the cooperation of companies from the retail trade, gastronomy, local agricultural suppliers and culture and tourism.
Accessibility Plus Programme (Polish: Program Dostępność Plus)PolandMinistry of Investment and Economic Development2019National levelPublic health and social welfare/affairsIn order to improve the living standard of all citizens and ensure their independence in everyday life, the Polish Government has undertaken implementation of the Accessibility Plus Programme (Polish: Dostępność Plus ), both comprehensive and unique on the European scale. Its main aim is to improve accessibility of public space, products and services, having in mind people with special needs. Such people include first of all the elderly and people with various kinds of disabilities, but also pregnant women, parents with young children, and even persons travelling with big luggage.
RSC campaign - Female´sInvestigativeHeart - CRTVG (Spain)SpainCorporación Radio e Televisión de Galicia2019Regional levelInformation society, technology, media and audiovisualFemale´sInvestigativeHeart / #CorazonDeInvestigadora was the Corporation's fourth CSR campaign in 2018. The other three campaigns of the year were focused on Digital Education (February), Sustainability and Road Safety (April); and Galician Letters (May). Its purpose is to highlight the value of women and of scientific, technical and artistic vocations among Galician girls.
Children-based Ecological Living PerspectiveTurkeyKadıköy Municipality2019Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryAs one of the central districts of İstanbul, Kadıköy is under the pressure of high urban density with a population over 450 thousand located on 25 km2 land, whereas per capita green area is about 3.15m2. Due to the current intense urban transformation, green areas have exposed to sharp decreases causing loose ties between people and environment. In order to struggle with environmental pollution, global climate change, destruction of natural habitats and deterioration of ecological balance, it is essential to generate environmental consciousness, to strengthen ties with soil and to create natural environments for children at early ages.
LIFE Integrated Project “Implementation of Air Quality Plan for Małopolska Region – Małopolska in a healthy atmosphere”PolandThe Marshal's Office of the Małopolska Region2019Regional levelcross-sectoralMałopolska Region struggles with very poor air quality, in particular during the winter season. Along with Silesia, Slovakia and the Czech Republic, it is one of the most polluted regions in the European Union. The LIFE Integrated Project „Implementation of Air Quality Plan for Małopolska Region – Małopolska in a healthy atmosphere” is a response to the needs of local governments and the barriers identified during the implementation of the Air Quality Plan for Małopolska.
Innovation in Public Procurement ProceduresNetherlandsZorginstituut Nederland (National Health Institute of the Netherlands)2019National levelcross-sectoralThis project of Zorginstituut Nederland involves a successful experimentation with the deployment of a hackathon in carrying public tendering procedures. Hackathons are events at which professionals with various types of expertise are gathered together to solve problems innovatively and creatively, in a short, fixed period (often 24 hours). Choosing a hackathon as innovative form of procurement encourages market forces, brings disciplines together to arrive at creative and innovative solutions and thus ensures that both the process and the assignment are more in line with developments in the field. This caters to the need to modernise purchasing procedures, decrease administrative cost and does justice to existing regulations and guidelines on purchasing procedures from the perspectives of both bidders and contracting authority.
Hungary Helps ProgramHungaryState Secretariat for the Aid of Persecuted Christians and for the Hungary Helps Program2019National levelJustice, police, human rights and securityThe Hungarian government has recognised the necessity of creating a programme with the aim and task of providing support on human rights grounds to Christian, Yezidi and other persecuted minority groups living in developing countries, which frequently become the targets of crimes against humanity committed by extremist, fundamentalist religious groups. It is important for Hungary to take an active part in the international struggle waged for the free exercise of religion and for the freedom of conscience.
State ownership policy review in LatviaLatviaCross-sectoral Coordination Centre of the Republic of Latvia2019National levelcross-sectoralThe aim of the analysis and recommendations under this project was to suggest an approach to group the SOEs with an aim to calibrate the policy regarding target setting, reporting, monitoring and dividends in SOEs and hence reach a more optimal balance between the desired policy results and resources needed to achieve and sustain them.
Luxembourg's open data portal projectLuxembourgService information et presse2019National levelPublic administration, modernisation, institutional affairs, reformFrom 2015 a group of experts from key stakeholder organisations started working on a national central platform dedicated to hosting, displaying and delivering open data.
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