In the administrations of municipalities (communities), which are the smallest units in the structure of the federal state, the administration and the citizens interact on a virtually equal footing. As a result of this close and direct contact, the municipalities are compelled to constantly scrutinise and improve the way in which they deal with their citizens.
In 2001 the municipal authorities of Linz launched a service offensive with the aim of giving their citizens much better access to the individual services. Based on their customers’ need for information, communication and interaction, which had undergone some changes, new forms of organisation were created for the three most important access routes:
Award info | |
Award category: | smart public service delivery |
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Award type: | submission |
Award year: | 2011 |
Project type | |
Sector: | Public administration, modernisation, institutional affairs, reform |
Type of activity: | |
Keywords: | |
Short English description: | In 2001 the municipal authorities of Linz launched a service offensive with the aim of giving their citizens much better access to the individual services. Based on their customers’ need for information, communication and interaction. |
Further information | |
Organisation: | Magistrat Linz, Austria |
Other applicants: | |
Homepage: | http://www.linz.at/service |
Level of government: | local level |
Size of organisation: | >100 |
Number of people involved: | 11-15 |
Country: | Austria |
EU membership: | EU member |
Language code: | en |
Start date: | |
End date: |