| Projects | Country | Organisation | Level of government | Sector | Type of activity | Short english description | | E-Rechnung | Austria | Bundesministerium für Finanzen, IT Sektion, Abteilung V/2 (Abteilung für IT und Rechnungswesen der Finanzämter und Großbetriebsprüfungen) | National level | Taxation, customs, finances | e-government | introduction of an e-invoice that reduces in private sector companies accounting costs and improves VAT collection |
| Büro für Zukunftsfragen, kurz Zukunftsbüro (ZuB) | Austria | Büro für Zukunftsfragen, Stabstelle in der Präsidialabteilung im Amt der Vorarlberger Landesregierung | Regional level | cross-sectoral | community and stakeholder participation | establishment of an office for future affaires and sustainable planning ("Büro für Zukunftsfragen") to enhance community participation, social responsibility, social capital and sustainable development |
| Flexibilisierungsklausel | Austria | Justizanstalt Sonnberg | Regional level | Justice, police, human rights and security | new forms of financing and financial management | use of liberalisation in budgeting process |
| SALTo - gut und selbstbestimmt älter werden im Stadtteil | Austria | Magistrat der Stadt Wien, MA 18 - Stadtentwicklung und Stadtplanung | Local level | cross-sectoral | community and stakeholder participation | a programme dedicated to ensure that elderly citizens can live as long as possible within their homes and tries to identify local government measures to support living at home |
| Collaborative government and disabled citizens | Belgium | City of Leuven | Local level | Public health and social welfare/affairs | community and stakeholder participation | service development together with disabled persons |
| The Premium Search System and Personal Civil Servant empowering you and the institutions you rely on | Belgium | Departement RWO | National level | Public health and social welfare/affairs | e-government | Introduction of an IT-based, customer-oriented administration guide system for national grants for housing |
| Setting up a local environmental health action plan (LEHAP) around an industrial site in Beerse (Belgium - Flanders) through a cooperative, non-adversarial, constructive engagement process. | Belgium | Flemish Agency for Care and health - Public Health Surveillance section/ Local environmental health organisation | Regional level | Environment, climate change, agriculture (incl. food safety) and fishery | community and stakeholder participation | setting up a local environmental health action plan around an industrial site through a cooperative, non-adversial, constructive engagement process |
| ICT Shared Services Client Dashboard | Belgium | ICT Shared Services (Fedict, Chancellery, Budget, P&O) | Regional level | Public administration, modernisation, institutional affairs, reform | business process re-engineering | shared service centre for federal government agencies and departments |
| Self-service library of Avelgem | Belgium | Municipality of Avelgem | Local level | Sports, youth, culture and art | new services or new technologies | RFID system in practice in a public library (self-service library) |
| Recrutement et intégration de policiers issus de groupes socioculturels diversifiés dans la police | Belgium | Police Fédérale Belge | National level | Justice, police, human rights and security | human resource management | diversity management in the department of police |
| ICT-Contract 2003 | Belgium | The Flemish government | Regional level | cross-sectoral | e-government | customer-focused IT outsourcing, allowing more choice than classical single contracts |
| MindLab: A trans-organisational unit for user-centred innovation in public policy and service (Denmark) | Denmark | MindLab | National level | Public administration, modernisation, institutional affairs, reform | new services or new technologies | MindLab is a trans-organisational unit for user-centered innovation in public policy and service |
| EKool – internet based education information system | Estonia | Tallinn City Office | Local level | | | |
| Accréditation des services d'inspection de la direction générale de l'alimentation | France | Direction générale de l'alimentation - Ministère de l'agriculture et de la pêche - France | National level | Environment, climate change, agriculture (incl. food safety) and fishery | quality management | certification of administrative processes according to ISO 17020 |
| Encaissement, par le centre d'encaissement du Trésor public de Lille (CEL), des recettes publiques payées par Titres Interbancaires de Paiement (TIP) ou par chèques | France | Ministère Français du Budget, des Comptes Publics et de la Fonction Publique Direction Générale de la Comptabilité Publique Trésorerie Générale du Nord et de la région Nord – Pas-de-Calais Centre d’encaissement de Lille | Regional level | Taxation, customs, finances | e-government | establishment of a centralised banking clearing house for public payments for public income, including taxes and fees |
| Bürgerhaushalt Berlin-Lichtenberg | Germany | Bezirksamt Lichtenberg von Berlin | | | | |
| Demographiesensible Personalpolitik über Diversity Management | Germany | Bundesagentur für Arbeit | National level | Public administration, modernisation, institutional affairs, reform | human resource management | reformulation of HR strategy due to demograohic changes to come |
| POLIZEI-ONLINE - Auf dem Weg zum Wissensarbeitsplatz der Zukunft | Germany | Innenministerium Baden-Württemberg | Regional level | Justice, police, human rights and security | public-private partnerships | knowledge management system under PPP arrangement providing access to all police officers |
| Zirkel 50+ - erfahren und gesund | Germany | Kreisverwaltung Recklinghausen | Local level | Public administration, modernisation, institutional affairs, reform | human resource management | human resource and organisational change for securing knowledge of older employees |
| Im Alter zu Hause leben - im Rhein-Hunsrück-Kreis | Germany | Kreisverwaltung Rhein-Hunsrück-Kreis | Local level | cross-sectoral | community and stakeholder participation | integration of senior citizens' interests in local decision-making |
| Registry Information Service on European Residents (RISER) | Germany | Landesamt für Bürger- und Ordnungsangelegenheiten in Berlin | Regional level | Public administration, modernisation, institutional affairs, reform | e-government | transnational online service for verifying permanent residences of citizens and companies in EU member countries |
| Integriertes und marktorientiertes Immobilien- und Facility Management für die Landeshauptstadt Dresden (LHD) | Germany | Landeshauptstadt Dresden | Local level | Transport and infrastructure | business process re-engineering | introduction of an integrated and market price-based facility management system |
| Haushaltssanierungsprozess 2003-2007 | Germany | Landeshauptstadt Wiesbaden | Local level | Taxation, customs, finances | new forms of financing and financial management | development of a process to balance the budget |
| Vieles ist möglich - Tandem-Partner in der Wissenschaft | Germany | Paul-Ehrlich-Institut, Bundesamt für Sera und Impfstoffe | National level | Education (higher and lower), training and learning | human resource management | Increasing the share of disabled persons of the total work force |
| Netzwerk Zuhause sicher e. V. | Germany | Polizeipräsidium Münster | Local level | Justice, police, human rights and security | cooperation | creation of a public-private network to protect properties from burglary and fire |
| HINTERLAND | Germany | Regionale Planungsgemeinschaft Havelland-Fläming | Local level | cross-sectoral | strategic management and planning tools | promotion of intercommunal cooperation and awareness programs |
| Rekommunalisierung der Abfallwirtschaft statt Privatisierung und interkommunale Kooperation statt Kirchturmdenken: Besser und billiger unter kommunalen Dach! | Germany | Rhein-Hunsrück-Kreis | Local level | Environment, climate change, agriculture (incl. food safety) and fishery | cooperation | intercommunal cooperation in residential waste collection and disposal |
| Die neue Dortmunder Planungskultur: Stadtentwicklung, Beteiligung, strategische Planung | Germany | Stadt Dortmund | Local level | Transport and infrastructure | community and stakeholder participation | integrated city planning process with community participation |
| Public-Private-Partnership WIVERTIS | Germany | WIVERTIS GmbH | Local level | Public administration, modernisation, institutional affairs, reform | e-government | setting up a joint company (PPP) to run the IT infrastructure in Wiesbaden |
| Centre Services aux Citoyens | Italy | Comune di Parma | Local level | Public administration, modernisation, institutional affairs, reform | business process re-engineering | a citizens service centre |
| Strategic Plan of the Province of Treviso | Italy | Province of Treviso | Local level | Public administration, modernisation, institutional affairs, reform | strategic management and planning tools | Development of a strategic plan for the Provice of Treviso |
| A new planning, programming, control system of Pescara Province | Italy | Provincia di Pescara | Local level | Public administration, modernisation, institutional affairs, reform | strategic management and planning tools | organisational reform based on NPM principles |
| AlpCity | Italy | Regione Piemonte | Multinational level | cross-sectoral | cooperation | transnational approach for local endogenous development and urban regeneration of small alpine towns |
| Digit Tribunale di Cremona | Italy | Tribunale di Cremona - Italy | Local level | Justice, police, human rights and security | e-government | digital document management system within a local court |
| Human resource management – way to total quality | Latvia | State Blood Donor Center (SBDC) | National level | Public health and social welfare/affairs | human resource management | quality management in HR |
| Heerenveen model | Netherlands | Gemeente Heerenveen | Local level | Public health and social welfare/affairs | business process re-engineering | reducing paperwork efforts of applicants by relying on applicants rather than to insist on formal paper |
| InAxis | Netherlands | InAxis Commission Innovation Publicsector | National level | cross-sectoral | business process re-engineering | an agency dedicated to promote innovative experiments of public bodies |
| Reinforcing IR administrative efficiency by management promoting ethic values and anti-corrupt activities. | Poland | Inland Revenue in Nowa Sól | Local level | Taxation, customs, finances | human resource management | an organisational reform program dedicated to reduce risk of corruption by promoting ethic values |
| Improvements of the income-tax return system | Poland | Tax Office in Gostyń | Local level | Taxation, customs, finances | e-government | a new approach in how to use computerised tax assessment programs in the presence of the tax payer |
| THE ELECTRONIC TOWN CARD AND PUBLIC INTERNET ACCESS POINTS IN THE CITY OF RYBNIK | Poland | URZAD MIASTA RYBNIKA, MUNICIPALITY OF RYBNIK | Local level | cross-sectoral | e-government | electronic twon card and public internet access points |
| Educational Campaign on Child's Rights | Romania | National Authority for the Protection of Child's Rights | National level | Public health and social welfare/affairs | communication strategy | training and communication to raise wareness for the rights of children |
| Home care social services for the elderly | Romania | Public Direction of Social Assistance | Local level | Public health and social welfare/affairs | new services or new technologies | new services for elderly people, especially social, social-medical and medical services; mostly home care |
| For Salaj - post-accesion project related meetings/presentations | Romania | Salaj County Perfecture | Local level | cross-sectoral | community and stakeholder participation | implementation of an EU-funded project to help build a community for political debate |
| E-VEM – One stop shop system | Slovenia | Ministry of Public Administration of the Republic of Slovenia | National level | cross-sectoral | business process re-engineering | one stop shop for future entrepreneurs online |
| Setting up a GP-led regional wound healing centre within the public care sector | Sweden | Blekinge Wound Healing Centre | Regional level | Public health and social welfare/affairs | new services or new technologies | service development and innovation for wound healing reducing leg ulcer care |
| OLA - Facilitating a systematic collaboration for safer road traffic | Sweden | Swedish Road Administration (SRA) | National level | Transport and infrastructure | cooperation | facilitating a systematic cooperation for safer road traffic |
| Empowered IBD-patients needs less care and are doing better. | Sweden | Unit of gastroenterolgy, clinic of medicine, hoglandssjukhuset, County of Jonkoping, Sweden | Local level | Public health and social welfare/affairs | community and stakeholder participation | medical service development in cooperation with the patient |
| Controlling der Infrastrukturfinanzierung der Schweizerischen Bundesbahnen SBB | Switzerland | Bundesamt für Verkehr, Bern | National level | Transport and infrastructure | new forms of financing and financial management | controlling of infrastructure financing via contractual arrangements |
| CH@UN: Web-basierte Plattform für verwaltungsweite Konsultation und Konsolidierung von offiziellen schweizerischen Positionen | Switzerland | Eidgenössisches Departement für Auswärtige Angelegenheiten (EDA), Politische Direktion | National level | Public administration, modernisation, institutional affairs, reform | e-government | establishment of a platform to access all offical information of national positions and communiqués in and for international organisations |
| Personalpolitik 50 plus | Switzerland | Eidgenössisches Personalamt, Bern | National level | Public administration, modernisation, institutional affairs, reform | human resource management | changes in HR strategies to tackle demographic change |