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Award category 2009

From EPSA - European Public Sector Award

Award winners

ProjectsCountryOrganisationLevel of governmentSectorShort english description
Regional platform of e-services for all- e-BourgogneFranceGrouping of Public Interest (GIP) e-BourgogneRegional levelEconomic affairs, competition, SMEe-Bourgogne is a local entity set up to firstly offer to all public entities from the Burgundy region a common shared electronic platform for publishing their purchasing needs
Cologne participatory budgetGermanyCity of CologneLocal levelPublic administration, modernisation, institutional affairs, reformThe goal was to provide understandable and comprehensive information about the budget, raise awareness among the population about the complex topic, enrich budget consultancies by additional input from the citizens enhance the transparency on budget related matters and generally establish an improved communication between the administration and the citizens
Management in Sant Cugat city hall budgeting the strategy: A new deal between political management and politic leadershipSpainSant Cugat City CouncilLocal levelPublic administration, modernisation, institutional affairs, reformThis project was launched to build an innovative city council on the back of an efficient, motivated and well-managed public administration that is fit to meet the challenges of the future
Oldham PartnershipUnited KingdomOldham CouncilLocal levelRegional policy and development, decentralisationThe Oldham Partnership is the local strategic partnership (LSP) for Oldham and the mechanism for uniting Oldham’s strategic leaders around a shared and ambitious vision for a thriving town
"Award category 2009" is not in the list of possible values (the public sector as partner for a better society - european, national and regional level, the public sector as partner for a better society - supra-local and local level, the public sector as partner for a better society - cross-cutting, weathering the storm. creative solutions in a time of crisis - european and national level, weathering the storm. creative solutions in a time of crisis - regional level, weathering the storm. creative solutions in a time of crisis - supra-local and local level, smart public service delivery, opening up the public sector, going green, public service delivery, citizen involvement, partnership working, leadership and change, collaborative governance, scarce resources, demographic change, new solutions to complex challenges - supra-local and local level, new solutions to complex challenges - european or national level, new solutions to complex challenges - regional level, new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - regional level, new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - supra-local and local level, new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level) for this property.

Award nominees

ProjectsCountryOrganisationLevel of governmentSectorShort english description
The BABY-DOCUMENT-SERVICE by the department for citizens proceedingsAustriaDepartment of Citizens Proceedings - City of GrazLocal levelPublic administration, modernisation, institutional affairs, reformThe Baby-Document-Service enables parents to complete all administrative legal matters relating to the birth during the postnatal period at the hospital. The main objective is to ease the burden for parents with newborn babies.
Klima: Aktive mobilAustriaFederal Ministry of Agriculture, Forestry, Environment and Water ManagementNational levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThe klima:aktiv mobil programmes motivate and support transport stakeholders and actors to develop and implement measures to reduce GHG emissions from their transport and mobility activities, thereby promoting alternative clean fuels and vehicles as well as environmentally friendly transport modes
Citizen involvement in Ghent: Ledeberg leeft!BelgiumStad GentLocal levelPublic administration, modernisation, institutional affairs, reformThe integrated goals are to achieve more accessible green spaces, better living quality, better and more active service delivery, smoother and safer traffic, and more spaces for meeting with people
From bureaucracy to service providerDenmarkDanish Immigration ServiceNational levelJustice, police, human rights and securityThe project aimed to facilitate the Immigration Service’s transformation into a modern public service provider with value-based management style and a focus on public service, effectiveness and flexibility
Integrated online portal for SMEsGermanyCity of Düsseldorf, Lord Mayor, The State Capital of North Rhine- Westphalia, Department of Organisation, Human Resources, IT and Economic DevelopmentLocal levelPublic administration, modernisation, institutional affairs, reform
C!YOU-START-LEARNING@HAMBURG:Online self-assessment service to assist carrer orientationGermanySenate of the Free and Hanseatic City of Hamburg, Human Resources Department, Centre for Training and Personnel Development (Zentrum für Aus- und Fortbildung, ZAF)Regional levelPublic administration, modernisation, institutional affairs, reformIt functions as a central service provider for all issues relating to management and IT training, as well as offering general trainings that are not specific to individual professions or departments
Ragazzi in aulaItalyPiedmont Regional CouncilRegional levelEducation (higher and lower), training and learning‘Ragazzi in Aula’ allows students to experience first hand what it means to be a councillor, by being involved in debates, discussions, decisionmaking processes, as well as the proposal of new laws
Conflicts between citizens and government: Towards a pro-aktive, solution-driven approachNetherlandsThe Ministry of the Interior and Kingdom RelationsNational levelPublic administration, modernisation, institutional affairs, reformThe pro-active solution-driven approach shows a reduction in the number procedures, reducing the administrative burdens for individuals and businesses, thus saving the authorities time and money ,increasing customer satisfaction for individuals and businesses, and improving job satisfaction for government employees.
Gdynia Civic SectorPolandGdynia City Hall (Mayor’s Office)Local levelPublic administration, modernisation, institutional affairs, reformGdynia offers every citizen the chance to decide, by stating on their tax document, which NGO they may wish to donate to. The solutions adopted in Gdynia have been recognised as model solutions by many Polish local governments as well as the central authorities
Training for sustainable change - managing human capital at the municipality of portoPortugalMunicipality of PortoLocal levelPublic administration, modernisation, institutional affairs, reformThe project includes: the possibility to engage in higher education; internships in European organisations, which can foster new skills and develop selfesteem; evaluation of individual performance to align the Municipality and the individual’s goals; and discussing and sharing knowledge so that all participants may learn from each other.
Present in school, absent in Jail - Local partnership to prevent and combat juvenile delinquency and child victimisationRomaniaPrefecture of Neamt CountyLocal levelPublic administration, modernisation, institutional affairs, reformIn order to reduce the number of juveniles involved in criminal activities and to gain awareness, the local partnership project for the prevention of juvenile delinquency and victimisation of children was initiated in 2008 by the Police Inspectorate and the Prefecture of Neamt County
Governance plan of Cantabria 2008-2011SpainRegional Government of CantabriaRegional levelEducation (higher and lower), training and learningThe project consists of a set of programmes that have been designed by the Regional Government of Cantabria to enhance citizen’s participation and transparency in public management
Flytta till Dalarna (Move to Dalarna)SwedenRegion DalarnaRegional levelRegional policy and development, decentralisationThe overall task of the project is to develop methods for work with migration
Cultural and organisational change in the mainstream of a meta-ethics approachSwitzerlandLausanne Municipal PoliceLocal levelJustice, police, human rights and securityIn order to improve the corporate culture the initiative focused on limiting the code of silence (omertà) and questioning traditional modes of management and hierarchical leadership
Community alcohol partnership (CAP)United KingdomCambridgeshire County Council Trading Standards ServiceLocal levelPublic health and social welfare/affairsThe CAP represents a truly collaborative approach to tackling an issue of national concern
Transforming christie services for cancer patientsUnited KingdomChristie NHS Foundation TrustNational levelPublic health and social welfare/affairsThe strategic objectives are: to improve clinical outcomes, to develop a network of services and an ambitious programme of cancer research, to ensure the best possible patient experience, to demonstrate excellent clinical quality and financial and operational management, to develop a nationally recognised programme of cancer education, to be an excellent employer and to recruit excellent employees
"Award category 2009" is not in the list of possible values (the public sector as partner for a better society - european, national and regional level, the public sector as partner for a better society - supra-local and local level, the public sector as partner for a better society - cross-cutting, weathering the storm. creative solutions in a time of crisis - european and national level, weathering the storm. creative solutions in a time of crisis - regional level, weathering the storm. creative solutions in a time of crisis - supra-local and local level, smart public service delivery, opening up the public sector, going green, public service delivery, citizen involvement, partnership working, leadership and change, collaborative governance, scarce resources, demographic change, new solutions to complex challenges - supra-local and local level, new solutions to complex challenges - european or national level, new solutions to complex challenges - regional level, new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - regional level, new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - supra-local and local level, new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level) for this property.

Best practice award winners

ProjectsCountryOrganisationLevel of governmentSectorShort english description
Standards of public participation, recommendations for good practiceAustriaAustrian Federal Ministry of Agriculture, Forestry, Environment and Water ManagementNational levelPublic administration, modernisation, institutional affairs, reformThe ‘Standards of Public Participation’ professionalise the process of public involvement and thereby raise the quality of the process, and by this, its result
Dyonipos (Dynamic ontology based integrated process optimisation)AustriaAustrian Federal Ministry of FinanceNational levelTaxation, customs, financesThe objective of DYONIPOS is to provide personal, agile and proactive support for the knowledge worker by means of proactive, context-sensitive knowledge delivery
Interactive statistical pocketbook 2008AustriaAustrian Federal Ministry, of Science and ResearchNational levelScience, research, innovationInteractive statistics information system, that provides up-to-date numbers and facts about higher education in Austria free of charge via an online portal.
Gender mainstreaming happens in a townAustriaCity of GrazLocal levelPublic administration, modernisation, institutional affairs, reformThe City of Graz is aware of its responsibility in implementing equal opportunities for women and men at all levels and in all socio-political areas
The ecobusinessplan (EBP) Vienna: The environmental service package of the city of ViennaAustriaCity of Vienna - Municipal Department for Environmental ProtectionLocal levelEconomic affairs, competition, SMEThe purpose is to help enterprises to generate ‘green and clean’ profits through ecological management practices that benefit both, the environment and the enterprises, whilst ensuring high quality and financial benefits for each company
Life-cycle cost model 'New construction of St. Poelten university of applied sciences'AustriaLandeshauptstadt St. PoeltenLocal levelPublic administration, modernisation, institutional affairs, reformThe term‘life-cycle cost’ in buildings means the sum of all costs that the building incurs ‘in the course of its existence’, from project development to construction of the building, utilisation of building, to demolition
LILA - Change management: New leadership principles and implementation approachesAustriaVersicherungsanstalt Österreichischer Eisenbahnen und Bergbau (VAEB)National levelPublic health and social welfare/affairsThus, the ‘figure of eight’ (∞) as a symbol of change management has been adapted and called ‘The LILA Management Principle’ (LILA= Lernen in der Liegenden Acht), in the sense of lifelong learning and change, with the ‘spiral development’ in the sense of ‘bringing life and viability into change management
Gender mainstreaming in the Vienna city administrationAustriaVienna City Administration, Chief Executive Office, Executive Group for Organisation, Safety and SecurityLocal levelPublic administration, modernisation, institutional affairs, reformThe project office is in charge of managing the implementation process and has to develop strategic objectives in accordance with relevant stakeholders such as the City Council for Women’s Issues and the senior management
Webdiv:Online vehicle registrationBelgiumFederal Public Service Mobility and TransportNational levelPublic administration, modernisation, institutional affairs, reformThe main aim is to improve the quality of services by strongly reducing the waiting time and the actions necessary for obtaining a registration.
National health portal and electronic personal ambulatory booksBulgariaMinistry of HealthNational levelPublic health and social welfare/affairsThe national health portal is visited daily by hundreds of citizens and health professionals and is gradually becoming the preferred web-space for gathering accurate healthcare information
Targovishte municipality on the way of excellenceBulgariaTargovishte MunicipalityLocal levelPublic administration, modernisation, institutional affairs, reformThe new vision for the role of local authorities prompted the municipal leadership to look for a radical change in the delivery of administrative services
ONE-STOP-SHOPS at the service of citizensCyprusPublic Administration and Personnel Department, Ministry of FinanceNational levelInformation society, technology, media and audiovisualIn view of this, a strategy plan has been prepared to establish Citizen Service Centres (CSCs) all over Cyprus
Inspired by bussinessCzech RepublicRegional Council of the Moravia Silesia Cohesion RegionRegional levelPublic administration, modernisation, institutional affairs, reformSince the world of business uses corporate planning as a basic tool for an organisation’s guidance and management, the Regional Council’s team decided to incorporate planning methods from the business sector in their public administration
Promotion programme for on-site energy auditsGermanyBundesamt für Wirtschaft und AusfuhrkontrolleNational levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThe main objective was to minimise the administrative procedures and to achieve shorter times for the granting of subsidies to the applicants.
The license to digGermanyHessisches Ministerium für Umwelt, Energie, Landwirtschaft und VerbraucherschutzRegional levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThe joint goal of the State and the citizens was to carry out a socially sound, environmentally appropriate and legally defendable clean-up
KiBiZ.WEBGermanyMinistry for the Generations, Family, Women’s Affairs and Integration of North-Rhine WestphaliaRegional levelPublic health and social welfare/affairsThe KiBiz is a new statute concerning the education and early advancement of children, which forms the basis for the procedure by which state subsidies for daycare centres are calculated and distributed to municipal child welfare departments.
Sonderabfallmanagementgesellschaft mbH (SAM) 15 years of a successful private-public partnershipGermanyMinistry of Environment, Forestry and Consumer Protection in Rhineland-Palatinate, Department 107 Waste ManagementRegional levelEnvironment, climate change, agriculture (incl. food safety) and fisherySAM is responsible for the supervision and monitoring of hazardous waste streams into and out of Rhineland-Palatinate
Tandem in science: Network for integration projectsGermanyPaul-Ehrlich-Institute, Federal Agency for Sera and VaccinesNational levelPublic health and social welfare/affairsHence, the aim of this project is to enable disabled employees to achieve a high qualification in their workplace and at university
Kaufbeuren - aktivGermanyStadtverwaltung KaufbeurenLocal levelEducation (higher and lower), training and learningVisible results of projects that were mutually implemented by citizens provide additional value for the society and raise their creative potential (e.g. creation of a nature trail, designing and raising a monument, restoration of a railway underpass)
Better and more in public administrationHungaryNorth-Plain Regional Labour CentreRegional levelPublic administration, modernisation, institutional affairs, reformTo accomplish an effective quality management activity we established a working group independent of the organisational hierarchy, led by the quality management director who reports directly to the Director-General
The Italian public administration e-marketplace (MEPA)ItalyConsip SpANational levelPublic administration, modernisation, institutional affairs, reformMePA is one of the several tools through which Consip implements the Programme for the Rationalisation of Public Spending on Goods and Services launched in 2000 by the MEF, with the aim of optimising public spending.
The mobile counter for disabled and elderly peopleItalyIstituto Nazionale di Previdenza Sociale (INPS) Direzione Generale Organizzazione RomaLocal levelPublic health and social welfare/affairsThe mobile counter for disabled and elderly people is a project offering services at home which are currently provided by National Social Security Institute (INPS) agencies spread over the country
Aida 2009ItalyMunicipality of LivornoRegional levelPublic administration, modernisation, institutional affairs, reformAIDA 2009 is the outcome of the work and the expertise of a constantly growing group of administrative networks that have been sharing problems and solutions in delivering online services
Strategic planning sytem at statistics LithuniaLithuaniaStatistics LithuaniaNational levelPublic administration, modernisation, institutional affairs, reformThe mission of Statistics Lithuania is ‘to provide society, business, science and institutions with high quality statistical information, necessary for substantiated analysis of phenomena, decision-making and also stimulating discussions on issues pertinent to the country, to participate actively in the development of international statistics’.
Guichet.luLuxembourgService eLuxembourg - Ministry of Public Service and Administrative ReformNational levelEducation (higher and lower), training and learningGuichet conforms to international accessibility standards and offers transparent access to a catalogue of administrative procedures and forms, structured in a very particular manner
Individual auction of applications for support (Dutch WMO)NetherlandsGemeente SpijkenisseLocal levelPublic health and social welfare/affairsThe concept of the internet auction is that support is given at a price that is in accordance with the market. The system offers the opportunity to include robot variables (additional criteria) that may lead to a supplier other than the one that is cheapest.
Stimulating and facilitating regional partnerships for adult learningNetherlandsMinistry of Social Affairs and EmploymentRegional levelEducation (higher and lower), training and learningThe project directorate Learning and Working has developed a method to successfully translate EU- and national-level goals with regard to adult learning into concrete local-level actions
Epractice.euPan-EuropeanEuropean Commission/IDABCEconomic affairs, competition, SMEThe e-Practice scheme aims to increase efficiency and effectiveness of leadership by organising workshops where leaders can meet, share and learn from each other
Increase of investment attractivenessPolandARAW - Wroclaw Agglomeration Development AgencyRegional levelEconomic affairs, competition, SMEFor strategic investors, ARAW serves as a one-stop-shop providing high standard investment support and help needed to do business in the region
The Rybnik spatial informations system (RSIP)PolandMunicipality of RybnikLocal levelPublic administration, modernisation, institutional affairs, reformThe primary aim is to create an innovative, integrated and inter-operational system to support management in public administration at the local level, such as back-office (using GIS/SIT technology)
Social, medical and educational integrated services in rural areasRomaniaBacau County CouncilLocal levelPublic administration, modernisation, institutional affairs, reformThe project, localised in the poorest area of Bacau County (‘The Vale of Tears’), aims to provide a complex, integrated approach in order to respond to the social, medical and educational needs in the most disadvantaged rural areas of Bacau County.
Neighbourhood consultation action and involvement of citizensRomaniaCity Hall of TimişoaraLocal levelPublic administration, modernisation, institutional affairs, reformNeighbourhood consultative councils are non-political, non-profit organisations for citizens, formed by volunteers acting to improve the quality of life in their communities.
Time is...life (Improving the Romanian emergency medical services)RomaniaMinistry of HealthNational levelPublic administration, modernisation, institutional affairs, reformThe global objective of the project was to assist Romania to achieve the improvement of the modern emergency response system, as one of the basic pillars of the health reform process of the country and of Romania’s pathway towards European integration
Regional and cross-border centre for prevention and intervention in case of floodsRomaniaTimiş County CouncilLocal levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThe techniques used for the protection against floods are weak and the capacity of the authorities to address these events is limited. Thus, the Regional and Cross-Border Centre for Prevention and Intervention in Case of Floods (CRTPI) was initiated
Register of social housing developersSpainDiputació de Barcelona (DIBA), Gerència de Serveis d’Habitatge, Urbanisme i ActivitatsNational levelotherThe Register of Social Housing Developers was created in 2007 by Barcelona Provincial Council with the objective of fostering concerted action with town councils in the Province of Barcelona to develop and manage social housing on municipal land through private developers
Judicial telematic notification programmeSpainDirectorate General of Modernisation of the Administration of Justice Development AgencyRegional levelPublic administration, modernisation, institutional affairs, reformIn sum, a legal framework by the law on electronic signatures and the provision of using the telematic means of communication advanced by the law on Civil Prosecution has been created to urge everyone to not only use these computing means, but to give precedence to them
SIGPAC: Improving the effectiveness of agricultural and land management through technologySpainGeneralitat de Catalunya, Department of Agriculture, Food and Rural ActionRegional levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThe SIGPAC management model has been a success and an example for the development of other projects, which apply many of its principles and solutions
Transformation of the revenue and benefits service in BasildonUnited KingdomBasildon District CouncilLocal levelTaxation, customs, financesA project for the relocation of the Revenues and Benefits service to the Basildon Centre was developed, together with a plan for refurbishment of the public customerservices centre
Civic alcohol forum (CAF)United KingdomDerry City CouncilLocal levelPublic health and social welfare/affairsIts aims are to raise awareness of the need to change alcohol culture, to create a responsible position for alcohol use within society, and to initiate cultural change
NHS North Lancashire affiliate schemeUnited KingdomNHS North LancashireLocal levelPublic health and social welfare/affairsThe end result is a scheme that offers local residents the opportunity to be genuinely involved in their local healthcare at a level to suit their needs and personal requirements
"Award category 2009" is not in the list of possible values (the public sector as partner for a better society - european, national and regional level, the public sector as partner for a better society - supra-local and local level, the public sector as partner for a better society - cross-cutting, weathering the storm. creative solutions in a time of crisis - european and national level, weathering the storm. creative solutions in a time of crisis - regional level, weathering the storm. creative solutions in a time of crisis - supra-local and local level, smart public service delivery, opening up the public sector, going green, public service delivery, citizen involvement, partnership working, leadership and change, collaborative governance, scarce resources, demographic change, new solutions to complex challenges - supra-local and local level, new solutions to complex challenges - european or national level, new solutions to complex challenges - regional level, new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - regional level, new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - supra-local and local level, new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level) for this property.

Award submissions

ProjectsCountryOrganisationLevel of governmentSectorShort english description
Facility managementAustriaAmt der Kärntner LandesregierungRegional levelPublic administration, modernisation, institutional affairs, reformThe Carinthian provincial government started a pilot project called Municipal Facilities Management (FM) which picks up the idea of private-sector oriented facility management adjusted to the requirements of Carinthian municipalities. Savings up to 30% are assumed.
Dual delivery of the state of Vorarlberg and the communities of VorarlbergAustriaAmt der Vorarlberger Landesregierung, Abteilung InformatikRegional levelPublic administration, modernisation, institutional affairs, reformIt is a central service carrying out the entire process of transmitting and delivering documents for the departments of the State of Vorarlberg and for the 96 communities of Vorarlberg.
Squaring the circleAustriaArbeitsmarktservice Burgenland (AMS BGLD)Regional levelEmployment, labour related affairs and gender equalityVia implementation of TQM instruments and in close cooperation with partners the "Arbeitsmarktservice" developed to a modern service-orientated company, resulting in a service focused consumer satisfaction. AMS aims to provide a good example of how to manage change.
We know you too!AustriaAustrian Federal Ministry of FinanceNational levelTaxation, customs, financesThe aim of making line managers aware of their additional responsibilities as chief knowledge managers, and to give the necessary guidance was achieved
Egosta (e-government stakeholder involvement)AustriaAustrian Federal Ministry of FinanceNational levelTaxation, customs, financesThis project aims to develop and test ‘egosta’ within the context of the VCD. By using an internet platform, stakeholders can support the development process
Best organisation (BEST)AustriaAustrian Federal Ministry of Finance, Dep. V/2National levelTaxation, customs, financesConsequently, in October 2005 a project was launched with the aim to realise a vision of increased efficiency through organisational optimisation and improvements in both managers’ and staff’s quality of life
E-payment of taxes via finanzonline (Pay-Fon)AustriaAustrian Federal Ministry of Finance, Directorate V/2National levelTaxation, customs, financesThe result is an intelligent networking of individuals/companies, tax consultants, banks and, tax administration IT systems which led to several improvements
Project for electronic processing of the European order for payment procedureAustriaAustrian Federal Ministry of JusticeJustice, police, human rights and securityIt is mainly meant to contribute to reaching two general objectives: helping to eliminate impediments for a smooth functioning of cross-border civil procedures and facilitating access to justice for private individuals and companies
All in one - One-stop-shop for CitizensAustriaBezirkshauptmannschaft ReutteRegional levelPublic administration, modernisation, institutional affairs, reformEstablishment of a one-stop-shop of a regional authority
PPP in Austrian districts networking for qualityAustriaBezirkshauptmannschaft Zell am SeeRegional levelPublic administration, modernisation, institutional affairs, reformIn sum, a comprehensive quality management has been established ranging from the strategic approach to the methods applied, meaning that each participating district administration collaborates with its executives and employees to organise processes and resources in such a manner that the process of service delivery responds to the legitimate needs of the citizens and the economy
Organisational development in women's organisations of Land SalzburgAustriaBüro für Frauenfragen und Chancengleichheit des Landes Salzburg (BFF)Regional levelEmployment, labour related affairs and gender equalityThe BFF was involved in these processes in order to bring about the differing effects on women and men as customers of the administration, as well as on the male and female employees.
Books on the way! The postal deIivery service by the public libraries of GrazAustriaCity of Graz - Culture, Department/Public LibrariesLocal levelInformation society, technology, media and audiovisualBooks and other media can be ordered online seven days a week, 24 hours a day and are delivered to the requested post office or the home adress.
MyHelpAustriaFederal Chancellery of AustriaNational levelPublic administration, modernisation, institutional affairs, reformThe main goals of MyHELP are the personalisation and regionalisation of topics, authorities and forms
Project LoS (Performance - orientated controlling)AustriaFederal Ministry of Finance, Sections IV and VNational levelTaxation, customs, finances"LoS" is the management information system of the Austrian tax and customers administration that is responsible for the effect-orientated and efficient controlling of about 10,000 employees.
Bündnis für Familie Oberösterreich (Alliance for family)AustriaFederal State Government of Upper Austria, Department for Family AffairsRegional levelPublic administration, modernisation, institutional affairs, reformThe leaflet ‘Erfolgsfaktor Familienorientierung - Leitfaden für Unternehmen’‘Family-Friendly Measures as a Factor of Success - A Guide for Companies’), published by the Department for Family Affairs of Upper Austria, supports companies in developing models to make family and job compatible
A.U.G.EAustriaFonds Soziales WienRegional levelPublic health and social welfare/affairsThe project’s objective is to be sustainable, imitable, understandable (fairness and transparency for the employees) and self-financing or even cost-reducing
Professional association of Austrian executive municipal officersAustriaProfessional Association of Austrian Executive Municipal Officers (FLGÖ)National levelEducation (higher and lower), training and learningThe municipal service centre is supposed to administer, plan, provide help, mediate, take lawful decisions and make progress; but the determining factors are becoming more and more difficult. For this reason the governing body of the professional association of executive municipal officers (FLGÖ) tries to provide professional assistance in an uncomplicated, quick and affordable way, inviting all communities to participate by providing their know-how and creating surplus values.
AtriumBelgiumAgentschap R-O VlaanderenRegional levelRegional policy and development, decentralisationAtrium is a partnership on three different administrative levels: regional, provincial and local level (municipalities) aiming to make them work effectively
Front deskBelgiumBelgian Federal Service for Social Integration (FPS SI /POD MI)National levelPublic health and social welfare/affairsThe Front Desk receives and deals with all incoming calls, e-mails, faxes and letters
Digital week in GhentBelgiumCity of GhentLocal levelEducation (higher and lower), training and learningThis Digital Week aims to awaken an interest in the capabilities of ICT applications for a wide audience in order to achieve effective and regular usage of ICT. The target group is very diverse: seniors, youth, families with low incomes, city staff, scholars, people with disabilities, etc.
The quality of service of the Ghent city administrationBelgiumCity of GhentLocal levelPublic administration, modernisation, institutional affairs, reformThe City of Ghent analyzed the quality of their services and the customer satisfaction by using the means of mystery shopping, phone calls and interviews with 1000 citizens. The results were very flattering and also some recommendations were produced.
Strategic plan for 'provision of assistance and services to prisoners'BelgiumDirectorate-General Penal InstitutionsNational levelJustice, police, human rights and securityThe key objectives of the plan are a better quality of services to prisoners, stimulating awareness of the programmes, extending the collaboration between both partners, ensuring a better understanding by the community and finally the support of operational staff that provide assistance and services in prisons.
Making strategy tangibleBelgiumFederal Public Service for Social Integration (FPS SI / POD MI)National levelPublic health and social welfare/affairsThe participative approach to a management plan that is owned and shared by all employees has led to an increase in service delivery, client satisfaction and employee motivation.
Unique reportBelgiumFederal Public Service for Social Integration (FPS SI / POD MI)National levelPublic health and social welfare/affairsThe ‘Unique Report’ is an electronic Internet application
Primaweb ESFBelgiumFederal Public Service for Social Integration (FPS SI)National levelPublic health and social welfare/affairsCurrently, FPS SI is completing the implementation of a new, modern and user-friendly computer application to help promoters accurately report to the FPS SI on costs and achievements made during the realisation of new projects.
A new deal for administrative leadership in the renewed flemish government administrationBelgiumFlemish GovernmentRegional levelEconomic affairs, competition, SMEThe project serves the broader BBB-goal, the vision of contributing in a convincing and powerful way to sustainable wealth and well-being for the entire Flemish population by implementing a proactive and effective policy for citizens, companies and organisations
Setting up a local environmental health action plan (Lehap) and a local 'Heavy metal partnership'BelgiumFlemish Institute for Health Promotion and Disease Prevention (VIGEZ)Regional levelPublic health and social welfare/affairsThrough a cooperative, interactive, constructive engagement process, this project has aimed to create a ‘healthier environment’ on a local scale - not only physically, but also mentally and socially.
Energy neighbourhoodsBelgiumFundacion Comunidad Valenciana - Region EuropeaEnvironment, climate change, agriculture (incl. food safety) and fisheryDirect results of the project were energy savings
EcodipteraBelgiumFundacion Comunidad Valenciana - Region EuropeaEnvironment, climate change, agriculture (incl. food safety) and fisheryThe main objective is to reduce the negative environmental impact of pig manure produced on pig farms and to appropriately manage the material in an ecologically viable manner
IEC-SMEBelgiumFundacion Comunidad Valenciana - Region EuropeaEconomic affairs, competition, SMEThe project aims to enable business support organisations to provide energy related support to their regional SME-base through trained staff, and to implement a targeted (benchmarking) process supporting in order to understand their energy performance and to draw recommendations for how to better meet their needs
Zero plusBelgiumFundacion Comunidad Valenciana - Region EuropeaRegional levelEnvironment, climate change, agriculture (incl. food safety) and fisheryIt approaches zero discharge from the production chain and promotes compliance with the most stringent requirements of Directives on Industrial Pollution. Consequently, ZERO PLUS defines a management model for liquid waste (wastewater) generated in the galvanic industry
Regional cooperation leads to common municipal product catalogueBelgiumIntercommunale LeiedalLocal levelPublic administration, modernisation, institutional affairs, reformOn the website, this catalogue is used to show relevant services according to themes or target groups
Smart citiesBelgiumIntercommunale LeiedalNational levelEducation (higher and lower), training and learningThe Smart Cities project is an international network of councils and academic partners that will spend the next three years finding ways for cities to think smarter, work smarter and plan smarter by delivering better e-Services for citizens and businesses
AgoraBelgiumMinistry of the French CommunityRegional levelSports, youth, culture and artThe AGORA group was created following the General Report on Poverty, which highlighted these difficulties.
Organisation-wide implementation of competence management in the provincial administration of antwerp on the basis of a self-service E-HR systemBelgiumProvince of AntwerpRegional levelEducation (higher and lower), training and learningThus, this project was launched, setting up a user-friendly software package whereby managers and employees could smoothly retrieve the required information to take control of their own development
InovantBelgiumProvince of AntwerpRegional levelEducation (higher and lower), training and learningThe official launch of the new training company with the stakeholders was based on a publicity and communications plan presenting the new name (INOVANT) and a new and attractive logo
Brabo: Management by objectivesBelgiumProvince of AntwerpRegional levelPublic administration, modernisation, institutional affairs, reformIn sum, the province of Antwerp has taken important steps towards an objective-oriented organisation due to the Brabo programme which is now fully integrated in the province’s regular operations
Gent 2020BelgiumStad GentLocal levelPublic administration, modernisation, institutional affairs, reformThe project Gent 2020 examines in a structured way various planning systems and planning mechanisms (strategic planning, financial planning, staff planning, technical planning, ICT planning)
Introduction of new forms for providing administrative services to citizens and businessBulgariaMinistry of Labour and Social PolicyNational levelPublic administration, modernisation, institutional affairs, reformAt MLSP there is an established practice of monitoring the opinions and suggestions of clients with respect to the accessibility of administrative services provided.
Training programmes in the Bulgarian public administration in the context of competencies framework 2006-2008BulgariaMinistry of State Administration and Administrative ReformNational levelPublic administration, modernisation, institutional affairs, reformThe training focuses on their preparedness for joint work with the EU administrations and on adequate capacity building, which is necessary for the implementation
Improving quality in the Bulgarian public administrationBulgariaMinistry of State Administration and Administrative Reform (MSAAR)National levelPublic administration, modernisation, institutional affairs, reformThe project facilitates the efforts of the government
Facing the people - adaptation of administrative processes, depending on the expectations of societyBulgariaMunicipality BratsigovoLocal levelPublic administration, modernisation, institutional affairs, reformIn the area of transparency, the project aims towards putting citizens at the heart of the administrative process and the displacement of administration
Citizen involvement for more effective decisionsBulgariaStara Zagora MunicipalityLocal levelPublic administration, modernisation, institutional affairs, reformThe main goal of this initiative is to increase the efficiency and effectiveness of the decision-making process at local level through the involvement of citizens.
Check your local taxesBulgariaStara Zagora MunicipalityLocal levelTaxation, customs, financesStara Zagora Municipality is the first Bulgarian municipality to inform its taxpayers via Internet
Cyprus price level monitoring project (PLMP)CyprusCyprus Competition and Consumer Protection Service,Ministry of Commerce, Industry and TourismNational levelEconomic affairs, competition, SMEThe project aims to inform consumers about prices of basic consumer products
Reengineering of the processes of the road transport department towards a paperless and interactive e-government internet service providerCyprusDepartment of Road Transport (RTD)National levelPublic administration, modernisation, institutional affairs, reformAt a more specific level, the objective is to provide the services via the internet using paperless procedures
Strategic environmental assessment (SEA) concerning hydrocarbon activities within the exclusive economic zone of the republic af cyprusCyprusMinistry of Commerce, Industry and Tourism (Energy Service), Republic of CyprusNational levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThe Environmental Report presents the findings of a Strategic Environmental Assessment (SEA) of the hydrocarbon licensing programme within the Exclusive Economic Zone of the Republic of Cyprus
Development and operation of international airports at Larnaka and PafosCyprusPublic Works Department, Ministry of Communications and WorksNational levelTransport and infrastructureThe project is a 25-year build-operate-transfer (BOT) concession for the operation and development of the country’s two international airports at Larnaka and Pafos
From a larboratory providing analytical services to a scientific centre supporting policies and responsive to society needsCyprusState General Laboratory, Ministry of HealthNational levelPublic health and social welfare/affairsThe SGL is a prototype model of the Government Laboratory transformed into a robust multidisciplinary and multifunctional organisation
Improving communication with citizens through CAF-BASED SELF-ASSESSMENTS (LCD)CyprusThe Land Consolidation Department (LCD)National levelEnvironment, climate change, agriculture (incl. food safety) and fisheryThe Land Consolidation Department (LCD) innovates and uses quality management tools to upgrade/extend the services offered to the citizen/customer-landowner
... further results
"Award category 2009" is not in the list of possible values (the public sector as partner for a better society - european, national and regional level, the public sector as partner for a better society - supra-local and local level, the public sector as partner for a better society - cross-cutting, weathering the storm. creative solutions in a time of crisis - european and national level, weathering the storm. creative solutions in a time of crisis - regional level, weathering the storm. creative solutions in a time of crisis - supra-local and local level, smart public service delivery, opening up the public sector, going green, public service delivery, citizen involvement, partnership working, leadership and change, collaborative governance, scarce resources, demographic change, new solutions to complex challenges - supra-local and local level, new solutions to complex challenges - european or national level, new solutions to complex challenges - regional level, new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - regional level, new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - supra-local and local level, new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level) for this property.