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Award category 2019

From EPSA - European Public Sector Award

Award winners

ProjectsCountryOrganisationLevel of governmentSectorShort english description
GroeipakketBelgiumKind en GezinRegional levelotherAs a result of the sixth Belgian governmental reform, the competence of child benefits was transferred from the federal level to the Communities and Regions (Flanders, Wallonia, Brussels and the German speaking Community) on January the 1st 2019. Flanders chose to integrate the family allowances in a larger family policy. This was an opportunity to enlarge the support of families and children and to make the system more efficient and convenient.
SIMPLEX+ ProgramPortugalAdministrative Modernization AgencyNational levelcross-sectoralSIMPLEX+ is the Portuguese national simplification and modernization program, which envisages a citizen-centered approach and a strong focus on co-creation to facilitate the citizens and businesses' everyday life and their interaction with the public administration.
ROOFTOP GARDENS: growing greens for social inclusionSpainMunicipal Institute for People with DisabilitiesLocal levelcross-sectoralIn 2016 the City Council decided to take advantage of non-used spaces in municipal buildings, such as rooftops, to place innovative urban allotments. This led to the creation of the 'Rooftop garden' project, run by the Municipal Institute for People with Disabilities (IMPD), which, in addition to contributing to the increase of green spaces in the city, it puts special emphasis on promoting groups of people with various disabilities or mental health problems, who are direct beneficiaries of the experience.
"Award category 2019" is not in the list of possible values (the public sector as partner for a better society - european, national and regional level, the public sector as partner for a better society - supra-local and local level, the public sector as partner for a better society - cross-cutting, weathering the storm. creative solutions in a time of crisis - european and national level, weathering the storm. creative solutions in a time of crisis - regional level, weathering the storm. creative solutions in a time of crisis - supra-local and local level, smart public service delivery, opening up the public sector, going green, public service delivery, citizen involvement, partnership working, leadership and change, collaborative governance, scarce resources, demographic change, new solutions to complex challenges - supra-local and local level, new solutions to complex challenges - european or national level, new solutions to complex challenges - regional level, new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - regional level, new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - supra-local and local level, new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level) for this property.

Award nominees

ProjectsCountryOrganisationLevel of governmentSectorShort english description
Mission Dementia - Knowledge in communicating with persons with dementia - an internet based learning program for police officers in AustriaAustriaAustrian Federal Ministry of the InteriorNational levelcross-sectoralPolice officers are very often the first group who gets in contact with persons suffering from dementia in a situation of crisis. The knowledge and competence of police officers in dealing with persons with dementia are added value for society. To give police officers action security in dealing with persons with dementia and their caregivers and families in a situation of crisis, an interactive e-learning tool (online-training), especially customized for police officers, was created and implemented.
Aha plusAustriaOffice for Future Related Issues (Federal Government Vorarlberg/Austria)Regional levelcross-sectoralaha plus is a recognition system for young people who engage as volunteers beyond the ordinary membership activities in an association or an organisation, in their municipality or in an initiative.
Rotterdam Business CaseNetherlandsCity of RotterdamLocal levelcross-sectoralThe Rotterdam Business Case was founded in 2012 and consists of a tripartite cooperation between The Rotterdam University of Applied Sciences, the Municipality of Rotterdam and the Foundation Entrepreneur Soundboard. Up till now than 1400 Entrepreneurs have benefited from the specific services The Rotterdam Business Case offers. More than 50% is saved form bankruptcy. In the last few years the concept has been scaled up to 5 other Dutch cities/regions and a project has started in Tampere, Finland
ISupportNetherlandsHague Conference on Private International LawEU institutionscross-sectoralAn international legislative framework was adopted and reinforced in the 2000s in order to facilitate the recovery of child support in cross-border cases. However, obstacles pertaining to distance, language and exchange of paper mail remain. The Hague Conference on Private International Law (HCCH) realised early that Information Technology (IT) could be used to alleviate these obstacles. Its 2007 Convention on the international recovery of child support explicitly foresees the use of IT. In 2009, HCCH produced a first vision of iSupport as a single electronic tool to service the 2007 Convention and other international instruments.
Zero Trust ArchitectureNorwayCity of KristiansundLocal levelcross-sectoralTo lower the bar for innovation we have built a Zero Trust Network (https://www.paloaltonetworks.com/cyberpedia/what-is-a-zero-trust-architecture) in all public buildings like schools, nursing homes and offices. In short, a Zero Trust Network is a network without any security enabled. Open for everyone. We have also covered the city with an open Long Range sensor network (https://lora-alliance.org/).
Malopolska. Empathetic culture - Making culture accessible for everyonePolandDepartment of Culture and National Heritage, Marshal Office of Malopolska RegionRegional levelotherMalopolska. Empathetic culture project has been initiated by the Department of Culture and National Heritage of Marshal Office of Malopolska Region. Malopolska Culture Institute in Krakow (MIK) has been asked to lead the project activities. The unique project team has been created as it consists of Marshall Office and MIK employees that work together. Additionally, the expert/consultation group was commenced. People with disabilities and non-government organizations joined it to plan, advice and assess project activities and outcomes. It is a form of cooperation that does not happen often within current public organizations/institutions working habits.
"Award category 2019" is not in the list of possible values (the public sector as partner for a better society - european, national and regional level, the public sector as partner for a better society - supra-local and local level, the public sector as partner for a better society - cross-cutting, weathering the storm. creative solutions in a time of crisis - european and national level, weathering the storm. creative solutions in a time of crisis - regional level, weathering the storm. creative solutions in a time of crisis - supra-local and local level, smart public service delivery, opening up the public sector, going green, public service delivery, citizen involvement, partnership working, leadership and change, collaborative governance, scarce resources, demographic change, new solutions to complex challenges - supra-local and local level, new solutions to complex challenges - european or national level, new solutions to complex challenges - regional level, new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - regional level, new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - supra-local and local level, new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level) for this property.

Honorary mentions and Best Practice Certificates

ProjectsCountryOrganisationLevel of governmentSectorShort english description
“CORRECT OR CORRUPT?” - a mobile Application mainly for teenagers intended to raise awareness concerning corruption and briberyAustriaAustrian Federal Bureau of Anti-CorruptionNational levelPublic administration, modernisation, institutional affairs, reformThe Federal Bureau of Anti-Corruption (BAK) thus developed an app prototype in cooperation with Höhere Technische Lehranstalt or HTL (secondary technical school) in Mistelbach, Lower Austria. The aim of the app is to sensitize young people to matters regarding corruption, ethics and integrity. School students were intensely involved in the app’s development process, for the app to turn out as target-group oriented as possible. Programming and conceptual preparatory work was carried out by student teams as part of their final exams.
Co-creation platform www.e3lab.atAustriaFederal Ministry of Finance, AustriaNational levelTaxation, customs, financesThe Austrian Tax Administration is taking a new and innovative path by engaging its citizens already at the beginning and throughout the process of the development of its services. Hence, the co-creation platform “e3lab-einfach, elektronisch, effektiv.” (e3lab- simple, electronically, effective.) was founded.
PoliVisu - Policy Visuals ToolboxBelgiumFlanders information agencyRegional levelcross-sectoralThe PoliVisu - Policy Visuals Toolbox has been developed in an European research project aimed at evolving the traditional public policy making cycle using big & open data. The core objective was to enhance an open set of digital tools to leverage big data to help public sector decision-making become more democratic by (a) experimenting with different policy options through impact visualisation and (b) using the resulting visualisations to engage and use the collective intelligence of policy stakeholders for collaborative solution development.
National Information System on Pricing and Reimbursement of Medicinal Products in the Republic of BulgariaBulgariaNational Council on Prices and Reimbursement of Medicinal ProductsNational levelPublic health and social welfare/affairsFor the purpose of the effective implementation of its state regulatory functions, NCPRMP has developed and implemented the National Information System on Pricing and Reimbursement of Medicinal Products in the Republic of Bulgaria. The information system includes a Single National Portal (http://portal.ncpr.bg), which serves as an entry point for all stakeholders in the process of pricing and reimbursement of medicines – state institutions, businesses and citizens.
Coaching to selfcare and early discharge for hip surgeryDenmarkOrthopedic departement Holbeck Hospital DenmarkRegional levelPublic health and social welfare/affairsOur ”Coaching to self-care” program - based on research within rehabilitation to elderly patients 65+ after hip/knee replacement and early discharge, is an ongoing developed four step systematic intervention and counselling procedure, developed, tested and validated to support patients after early discharge.
Addressing complex challenges of legislation in the 21st century: ParLex - A comprehensive e-legislative systemHungaryOffice of the Hungarian National AssemblyNational levelcross-sectoralParLex enables not only MPs and their staff to create, edit, propose bills, amendments and other legislative documents in XML and ask for professional opinions prior to the submission, but supports also the work of civil servants in the offices in charge. The legislative work including office tasks within the Parliament are covered by the system from the formulation of a legislative proposal to the consolidation of the adopted law’s content after the final vote, and the automatic publication on the website of the Parliament.
ACI mobility information system LuceverdeItalyAutomobile Club d'Italia - ACINational levelcross-sectoralThe ACI mobility information system called “Luceverde” (Green Light) provides an integrated and innovative service, offering constantly updated information on road / traffic / weather conditions, events and the situation of public transport. This is possible thanks to modern technology, highly qualified staff and cooperation with the Road Police, Local Police forces, local authorities, road / highway and public transport authorities.
Surgical activity reorganization through Lean implementation in the Azienda Ospedaliera di PadovaItalyAzienda Ospedaliera di PadovaLocal levelPublic health and social welfare/affairsAOP begun the reorganization of surgical activity in 2000, with the aim to separate flows of simple scheduled procedures from emergencies and complex cases and to create a Day Surgery and Week Surgery centres. In 2016 started the project of reorganization through the implementation of Lean approach, involving the complex surgery and all the operating rooms.
Asmel ConsortileItalyMunicipality of CaggianoLocal levelPublic administration, modernisation, institutional affairs, reformIn Italy, from the 2013, came into force the rule provided by the art.33, paragraph 3-bis of Legislative Decree no. 163/2006, that imposed to small municipalities - with a population of less than 5,000 inhabitants - to aggregate to manage procurement procedures.
Punti Impresa Digitale – PID ( Digital company one-stop shops)ItalyUnioncamereNational levelcross-sectoralIn May 2017, the Italian Ministry of Economic Development (hereinafter MiSE) implemented the “National Plan Impresa 4.0 2017-2020”. The Plan provides a series of measures aiming to support businesses that want to improve their competitiveness, through the digitalisation of the productive process, the enhancement of workers’ productivity, and the development of appropriate skills for introducing new processes and products.
E-kiosk (Digital Self Service)KosovoMunicipality of PrishtinaLocal levelPublic administration, modernisation, institutional affairs, reformThe municipality of Prishtina is the first municipality in Western Balkans and further, who has implemented this automatic system of acquiring documents digitally from the Civil Status Registry. The types of documents which can be acquired with this automated system are: Birth Certificate Extract, Baby’s Birth Certificate Extract, Birth Certificate, Baby’s Birth Certificate, Marriage Certificate, State Certificate and Residence Certificate.
A sustainable approach for the management of air & ground movements of aircraft in respect with airport resident´s needs and expectationsLuxembourgAdministration de la navigation aérienneNational levelTransport and infrastructureANA started already in 2014 with an open and transparent approach in management to address the needs and expectations of citizens in the vicinity of the airport by involving residents through surveys and information sessions, in open discussions, listening in debates to resident complaints and asking for participation in the process of finding solutions for the problems identified. This innovative approach is part of the ´management of change´ process adopted in ANA and is based on the principles of organizational learning, active involvement of people, transparent sharing of information, participation in decision making and achieving acceptance and support for the decided course of action; both – internally with ANA personnel and externally with stakeholders and partners.
GouvAlert.luLuxembourgMinistry of Home AffairsNational levelotherIn October 2018, the Luxembourgish Ministry of Home Affairs introduced the new smartphone application "GouvAlert.lu". In an effort to make use of all available channels to warn its population in case of emergencies, this app has been developed in a joint venture of four governmental organizations across different governmental levels, namely the Ministry of Home Affairs, the Luxembourg Fire and Rescue Corps, the High Commission for National Protection and the Government IT Service. This close collaboration between government institutions is a best practice example of an efficient and innovative public service delivery and inscribes itself in the Luxembourgish government's efforts towards a digital Luxembourg.
Berichtenbox app MijnOverheidNetherlandsLogiusNational levelcross-sectoralThe Dutch government offers its citizens a secure mailbox service, called the ‘Berichtenbox by which citizens can receive formal correspondence from government agencies in digital form. In essence it is the digital version of the traditional letterbox.
City DealsNetherlandsMinistry of the Interior and Kingdom RelationsNational levelcross-sectoralWhat is a City Deal?


In City Deals, cities, the government, other governments (provinces, waterboards, etc.) , the private sector and civil society organizations make concrete agreements with each other to tackle urban issues. In this multilevel governance approach the content is the central issue, and authorities work together 'horizontally' and with private and civil parties on the basis of equality. City Deals are practical and result-driven; solutions more often circumvent traditional administrative, financial and policy channels. The themes that are being worked out are in line with the inter-governmental program of the Rutte III cabinet.
RDC SCORES (Regional Data Centers for Societal Challenges On a REgional Scale)NetherlandsStatistics Netherlands (Centraal Bureau voor de Statistiek)National levelotherIn reaction to a growing demand from municipalities to be supported by Statistics Netherlands, collaborations with public authorities through the creation of localized Regional Data Centers were established. It started in 2016 with the concept of Urban Data Centers (one municipality) and developed into also supporting clusters of collaborating rural municipalities in a Rural Data Center and provinces through Provincial Datacenters.
Regional coordination group ehealth and welfare technology AgderNorwayRegional coordination group ehealth and welfare technology AgderRegional levelcross-sectoralIt is a national goal that welfare technology will become an integral part of the service offering in the health and care services by 2020. The goal is the safe use of security-creating technology that can help more people stay longer in their own homes despite illness or reduced functional capacity.
The case of Ringebu village: How citizen-driven placemaking enhanced the liveability and prospects of Norway`s smallest cityNorwayRingebu kommuneLocal levelcross-sectoralRingebu municipality is, much like other local and supra-local communities in particular, faced with the complex challenges of attracting the competence and people needed to sustain a stable population growth, maintain a healthy demographic balance and safeguard local jobs.
Your e-PITPolandMinistry of Finance, National Revenue Administration, PolandNational levelcross-sectoralOn 15 February 2019, the National Revenue Administration (NRA) introduced a new e-service, called Your e-PIT, dedicated to taxpayers subjected to personal income tax (PIT-37, PIT-38), who do not run business activity and obtain revenues from capital (e.g. revenues from the sale of shares). The service consists in filling out an annual income-tax return by NRA, without the need to submit any application by the taxpayer.
Citizen SpotsPortugalAMA - Administrative Modernisation AgencyNational levelcross-sectoralThe Citizen Spot is a multiservice physical counter where a specialized mediator assists citizens in accessing a portfolio of online public services and further teaches them how to perform it autonomously thereafter. The digital services provided are essentially those already available on various online platforms and on the ePortugal.gov.pt, but that citizens may not feel confident using by themselves, ranging from civil registration documents to the request of the European Health Insurance Card, land registry with the Tax Authority, social security and tax services, and so on.
ASET - Automatic Social Energy TariffPortugalAMA - Administrative Modernisation AgencyNational levelcross-sectoralThe Automatic Social Energy Tariff, hereinafter mentioned as ASET, is an innovative way to provide social protection and is a tangible example of how technology can aid the government in improving citizens’ lives.
Clean up the Atlantic - CascaisPortugalCâmara Municipal de CascaisLocal levelEnvironment, climate change, agriculture (incl. food safety) and fisheryCLEAN UP THE ATLANTIC is an annual awareness event where scuba divers are invited to clean a small part of Atlantic Ocean near Cascais center simultaneous with coastline clean up event with other volunteers. The main objectives of this campaign are:

• Alert the population to the problem of maritime pollution and its consequences; • Raise public awareness of the necessity of oceanic cleaning and its protection;

• Remove a significant amount of marine debris in the ocean and coastline.
Units of Support for High Performance in SchoolsPortugalDirectorate-General of EducationNational levelEducation (higher and lower), training and learningUAARE aims at an effective articulation between schools, parents, sports federations and their agents, sports clubs, sports medical centres and local authorities, among other interested parties, with the goal of successfully reconciling school and sports success of athlete-students with high-performance status, playing in national teams or revealing potential sports talent, following the Conclusions of the Council and of the Representatives of the Governments of the Member States, meeting within the Council, on dual careers for athletes, Official Journal of the European Union, 14.6.2013 2013/C 168/04.
Collaborative Procurement for Energy in Portugal - Sharing Value TogetherPortugalESPAP - Public Administration Shared Services and Public Procurement Unit, IP, PortugalNational levelcross-sectoralESPAP defined a 3-year business plan to gradually strengthen its public procurement team and to achieve full collaborative centralization of energy purchases in 2020.
Improving the Quality of Justice (IQ Justice)SloveniaSupreme Court of the Republic of SloveniaNational levelJustice, police, human rights and securityImproving the Quality of Justice (in Slovenian – Izboljšanje kakovosti sodstva (IKS)) is a comprehensive project of the Slovenian judiciary (partially funded by European sources) with a vast array of innovative tools and methods, focused on the people within the judiciary and targeted to judges, court staff and court users, aiming to improve the knowledge and skills of judges and court staff, and to provide better judicial service to court users.
Music School and Arts Centre (EMMCA): Social Inclusion Through ArtsSpainAJUNTAMENT DE L'HOSPITALETLocal levelEducation (higher and lower), training and learningThe local administration of L’Hospitalet uses EMMCA for cultural, as well as educational and social policies, and in a general scope to solve one of its main contemporary challenges: to bring together the community.
CIVIL UAVS INITIATIVESpainAxencia Galega de Innovación - Xunta de GaliciaRegional levelcross-sectoralThe Civil UAVs Initiative (CUI) is the strategic initiative of the Regional Government of Galicia to improve public services using Unmanned Aerial Vehicles (UAVs) and Unmanned Surface Vehicles (USVs). The Initiative is being implemented through Pre-Commercial Public Procurement and Public Procurement of Innovative Solutions.
Decidim. Free Open-Source participatory democracy for cities and organizationsSpainBarcelona City CouncilLocal levelcross-sectoral
Creating social impact through innovative financing tools for an intelligent, sustainable and inclusive growthSpainBiscay's Provincial CouncilLocal levelcross-sectoralThe last recession has shown how important is for economic dynamism to count with alternative financing sources to those commonly available in the conventional markets. This is particularly relevant for entrepreneurs, citizens and micro-small companies in all sectors. In light of this clear need, the Provincial Council of Bizkaia decided to launch a global strategy to become a dynamic financing facilitator for those who want to turn difficulties into opportunities for social growth while mobilizing private investment to ensure long term involvement and sustainability.
SEDIPUALB@ Public Digital Administrative Management PlatformSpainDiputación de AlbaceteLocal levelPublic administration, modernisation, institutional affairs, reformSEDIPUALB@ is a set of public shared services for a complete administrative management developed by digital tools. Allow manage by digital tools, the relation citizen-government, the digital expedient, digital notification, digital archive and digital comunication between governments.
SPATIAL IACS DATA SUPPLY OF FARMS IN CATALONIASpainDirecció General de Desenvolupament Rural - Departament d’Agricultura, Ramaderia, Pesca i AlimentacióRegional levelcross-sectoralImprovement and creation of three tools for the diffusion of graphic data of the farms in Catalonia, for their reuse and the support of a permanently updated integrated system of management and quality control.
"Award category 2019" is not in the list of possible values (the public sector as partner for a better society - european, national and regional level, the public sector as partner for a better society - supra-local and local level, the public sector as partner for a better society - cross-cutting, weathering the storm. creative solutions in a time of crisis - european and national level, weathering the storm. creative solutions in a time of crisis - regional level, weathering the storm. creative solutions in a time of crisis - supra-local and local level, smart public service delivery, opening up the public sector, going green, public service delivery, citizen involvement, partnership working, leadership and change, collaborative governance, scarce resources, demographic change, new solutions to complex challenges - supra-local and local level, new solutions to complex challenges - european or national level, new solutions to complex challenges - regional level, new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - regional level, new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - supra-local and local level, new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level) for this property.

Award submissions

ProjectsCountryOrganisationLevel of governmentSectorShort english description
Improvement of Public Service Delivery for people with disabilitiesAlbaniaAgency for the Delivery of Integrated Services In AlbaniaNational levelcross-sectoralThe project “Services without barriers” aims to improve public service delivery for citizens with disabilities by adding different channels for public service delivery through technology and other innovative ideas, thus promoting accessibility for them.
Improvement of Public Service Delivery for rural area population - Mobile UnitsAlbaniaAgency for the Delivery of Integrated Services In AlbaniaNational levelPublic administration, modernisation, institutional affairs, reformThe project “Mobile Units” aims to improve public service delivery and offer accessibility to services for rural area population, by means of a mobile unit provided with all necessary means for the application for different services. The latter has been designed as a response to the improvement and modernization of public services in the Republic of Albania, according to the Public Administration Reform imitated from the Albanian Government since 2014.
Project Hub//ProjektschmiedeAustriaAmt der Vorarlberger Landesregierung, Office for future related issuesRegional levelotherThe Projektschmiede is essentially a space for people with good ideas. Good ideas for socially relevant questions that make a contribution to the common good.
The BAK and its activities in the field of education – Anti-Corruption Workshops and Anti-Corruption EventsAustriaAustrian Federal Bureau of Anti-CorruptionNational levelEducation (higher and lower), training and learningThe BAK offers the Anti-Corruption Workshops for students to ensure the target-oriented and sustainable dissemination of corruption (prevention) contents. As many methods are used during the workshop, the students are encouraged to deal with the topics corruption, corruption prevention and promotion of integrity in a critical way.
IBN- Network of Integrity Officers (NIO) - Building a nationwide Network of Integrity Officers with participants from all federal ministries, regions, municipalities, universities, state-affiliated enterprises, etc. in order to reduce corruption and bribeAustriaAustrian Federal Bureau of Anti-CorruptionNational levelPublic administration, modernisation, institutional affairs, reformThe Network of Integrity Officers (NIO) was introduced by the Federal Bureau of Anti-Corruption (BAK) in 2016 to further enhance the concept of integrity in Austria. In five basic training programs 105 staff members from all walks of civil service life in Austria were trained to become Integrity Officers: experts in issues of promotion of integrity, corruption prevention and compliance. They are now multipliers in the awareness-raising process and serving as contacts for inquiries regarding promotion of integrity, corruption prevention and compliance, for staff including senior officials.
“fit4compliance – find your VALUES” - the game about anti-corruption, integrity and valuesAustriaAustrian Federal Bureau of Anti-CorruptionNational levelEducation (higher and lower), training and learningBy playing the target group-oriented game „fit4compliance – Finde deine WERTE“, adolescents will, in a playful way, reflect intensively on and take a critical look at the issue of values. Moreover, the game aims to support young people in living their lives on the basis of positive values and moral concepts and thus in taking an active part in shaping society.
FSW - Day Care Centre PLUS (day care for senior citizens on weekends and public holidays))AustriaFSW-Wiener Pflege- und Betreuungsdienste GmbHLocal levelPublic health and social welfare/affairsA subsidiary of the Vienna Social Fund called ‘FSW - Wiener Pflege- und Betreuungsdienste GmbH’ is situated in Vienna too and offers care for elder people (mobile care and ten day care centres for seniors), mobile palliative care, continence consulting and social work. The official care strategy of the city of Vienna focuses on prevention and support of an independent life at home (as long as possible).
Therapy companion dogs in mobile palliative careAustriaFSW-Wiener Pflege- und Betreuungsdienste GmbHLocal levelPublic health and social welfare/affairsIn May 2018, the FSW-mobile palliative and hospice team implemented a new and for Vienna so far unique offer for its patients: In cooperation with the dog squadron of the Worker’s Samaritan Federation ‘Arbeiter Samariterbund Favoriten’ (ASB Favoriten), it is possible to be visited in the domestic environment by specially trained and professionally accompanied therapy companion dogs.
Automated Employee Tax AssessmentAustriaFederal Ministry Republic of Austria FinanceNational levelcross-sectoralThe aim of the 2013 government programme was to drive forward and realise implementation of the pre-filled tax return. Since this already appeared largely assured through transfer of the previous year's figures to FinanzOnline, the Austrian Ministry of Finance sought further optimisation intended to significantly ease the burden on taxpayers primarily in the context of income tax and the related employee tax return.
EDeliveryAustriaFederal Ministry for Digital and Economic Affairs, Department E-Government for Businesses (I/B/5)National levelInformation society, technology, media and audiovisualThe eDelivery project was launched with the Deregulation Act 2017 to accelerate electronic communication between the administration, citizens and businesses in the age of progressive digitization. It has set itself the goal of providing an uniform overview of official documents for citizens and businesses and to simplify the registration process for electronic delivery.
Governance-Risk-Compliance Management IT ToolAustriaFederal Ministry of Finance AustriaNational levelcross-sectoralThe Austrian Federal Ministry of Finance committed itself to an integrated Governance-Risk-Compliance Management, which unites risk- and compliance-management processes and coordinates with relevant other organisational areas such as the internal audit or quality management. This approach is unique for a public sector organisation across Europe as mainly only fragmented or siloed risk-management approaches are in place. To professionalise and standardise the process within the Ministry a GRC IT tool was developed.
Kremsmuenster.onlineAustriaMarktgemeinde KremsmuensterLocal levelcross-sectoralWith the establishment of the platform Kremsmuenster.online, the market community of Kremsmuenster has made the local economy visible on the internet. Thus, all companies are presented in a contemporary way and all the products can be viewed and pre-booked. Kremsmuenster.online presents the industry mix clearly and compactly, which is reflected in the cooperation of companies from the retail trade, gastronomy, local agricultural suppliers and culture and tourism.
Together we are strong for childrenAustriaOffice of the Styrian State Government, A6 Department of Society (sectionRegional levelcross-sectoralFor the period 2018-2020, the state of Styria has set itself the target of developing municipal prevention chains along the educational biographies of children and adolescents in five communities. Despite different starting conditions and social environments of children and adolescents, they should be able to grow up well, according to their abilities.
Cooperation AgreementAustriaRegional Management, Region SouthNational levelTaxation, customs, financesThe tax authorities and the chamber of commerce want to work together to increase the tax- and customs compliance of (young) entrepreneurs. This is intended to increase the share of the honest economy, so that the financial administration can better focus its resources to Companies that don´t comply with the laws. What is special about this agreement is that it was concluded for the first time in Austria and was described by the head of the section and the group leader of the administrative organisation of the Federal Ministry of Finance as a benchmark considered suitable for roll-out throughout Austria.
WAALTeR - Wiener Ambient Assisted Living TestRegionAustriaUrban Innovation Vienna GmbHLocal levelcross-sectoralAccording to several international rankings (cf. Roland Berger, Mercer, the Economist etc.) Vienna scores high because of its high quality of life. But even highly developed cities like Vienna are facing multiple megatrends such as digitization, climate and demographic change which threaten to undermine its residents´ present way of life. In order to combat those trends, Vienna’s city council has adopted a holistic Smart City Vienna Framework Strategy in 2014. Despite acknowledging the importance of (digital) technologies Vienna´s approach is being built upon one fundamental value proposition: Smart City Vienna is all about people and a place where no one shall be left behind!
Initiating digitalization at viadonau – Rethinking business processes in a digital contextAustriaVia donau - Österreichische Wasserstraßen-Gesellschaft mbHLocal levelTransport and infrastructure
Implementing the system of personal following financing (PFF) in Flanders: more than a challenge !BelgiumFlemish Agency for people with a disability (PwD)Regional levelcross-sectoralThe United Nations (UN) Convention on the Rights of Persons with a Disability (CRPD) was the foundation and driver of "Perspective 2020: a new care and assistance policy for disabled persons", endorsed by the Flemish Government in 2012, which triggered the implementation of a demand driven financing system.
Anti-corruption training in kindergartensBulgariaCommission for Anti-corruption and Illegal Assets Forfeiture /CACIAF/National levelEducation (higher and lower), training and learningThe project named “Anti-corruption training in kindergartens” , which was implemented with the support of NGO’s, the creativity and enthusiasm of the kindergarten teachers, from kindergartens in the municipalities of Pernik and Kostinbrod, and of course, the structural units responsible for the education and culture within those municipalities.
Budget at glanceCroatiaCity of BjelovarLocal levelcross-sectoralEurobarometer Research on Corruption (Special Eurobarometer 470) showed that there was corruption at local level or the regional level of authority is believed by 90% of citizens, which is the most in the EU after Greece with 91%. Likewise, according to the perception of corruption index, which Measured by Tranparency International, Croatia has been positioning for a several years between Saudi Arabia and Cuba, two intrinsically undemocratic and non-transparent systems. Such a situation represents a major problem for municipal and city authorities who want to work transparent and open, because without public trust is impossible have constructive cooperation within the local community to deal with overgrown social and economic problems. So this project "Budget at glance" goes for true, complete transparency of work local authorities so that the citizens has insight into each individual a local budget transaction.
Curricular Reform in CroatiaCroatiaMinistry of Science and EducationNational levelEducation (higher and lower), training and learningThe Republic of Croatia wanted to improve its educational system and reach the standards of some of its European partners and so it applied for the support/project by the Structural reform support service within the European Commission (EC).
CYPRUS PRISONS DEPARTMENT ACHIEVEMENTSCyprusCYPRUS PRISONS DEPARTMENTNational levelcross-sectoralThe main purpose of the "project" is to describe all the positive changes that have taken place since 2015 to Cyprus Prisons Department due to the initiatives of the new leadership to make reforms which have had an impact on individual but also on a collective level, regarding prisoners and staff.
"The DLS Portal" e-Services PlatformCyprusDepartment of Lands and SurveysNational levelInformation society, technology, media and audiovisualUndoubtedly, DLS is the main source of data relating to Immovable Property. The data in conjunction with the procedures generating and supporting them are the main and core asset of the Department, providing value added and a strategic advantage. Their further use and utilization becomes an imperative need, as these data in order to be productive, should first of all be structured correctly and at the same time, through interoperable means and technology, be available primarily horizontally, across the Public Sector, to other bodies, businesses, researchers and ultimately the citizen himself.
Improving the efficiency and effectiveness of the Insolvency Service of CyprusCyprusMinistry of Energy, Commerce and IndustryNational levelPublic administration, modernisation, institutional affairs, reformCyprus is in the process of undertaking a number of measures to eliminate remaining major impediments to the workout of non-performing loans in Cyprus. The improvement of the efficiency and effectiveness of the operation of the Insolvency Service of Cyprus is amongst the measures that Cyprus intends to undertake. In June 2018, during the process of restructuring of the Cooperative Banks, the Government of Cyprus undertook a commitment towards the European Commission, to take certain actions within specific deadlines, which will allow the efficient workout of non-performing loans.
Supporting the Framework for Insolvency PractitionersCyprusMinistry of Energy, Commerce and IndustryNational levelPublic administration, modernisation, institutional affairs, reformIn May 2015 the Cypriot government completed a major overhaul of the country’s corporate and personal insolvency law framework and regulation of insolvency practitioners as part of a memorandum of understanding entered into by Cyprus with the International Monetary Fund (the “IMF”), the European Commission and the European Central Bank.
Interconnection of Insolvency Registers -CY (IIR-CY)CyprusMinistry of Energy, Commerce and Industry- Insolvency Service, Bankruptcy and Liquidation Section,National levelPublic administration, modernisation, institutional affairs, reformThe Ministry of Energy, Commerce and Industry of the Republic of Cyprus (Insolvency Service and Bankruptcies and Liquidations Section) has initiated actions concerning the implementation of the ‘Interconnection of Insolvency Registers (IIR)’ project by formulating a Consortium between public and private entities and successfully submitting a Proposal to CEF 2017 e-Justice TELECOM CALLS. The Action develops a Webservice that allows the Interconnection of the National Insolvency Registry of Cyprus with the European e-Justice Portal, in accordance with the defined interface specification of agreed web services for Interconnection of Insolvency Registers (IRI) relating to EU Regulation 2015/848.
Pilot projects of using mobile positioning data for public administration purposesCzech RepublicDepartment for Strategic Development and Coordination of Public Administration (Ministry of the Interior of the Czech Republic)National levelPublic administration, modernisation, institutional affairs, reformPublic administration in the Czech Republic in the past 30 years has undergone many changes, which reflected social transformation in the 1990s. The aim was to improve the quality of public administration performance, its modernization, the professionalization of officials and especially to bring public administration closer to citizens through its deconcentration and decentralization. In several phases, the recent state of public administration has been developed to correspond to European standards.
Region for Everyone (Deinstitutionalisation of Social Services)Czech RepublicMoravian-Silesian RegionRegional levelcross-sectoral
Smart and efficient GovernanceCzech RepublicMoravian-Silesian RegionRegional levelcross-sectoralThe Moravian-Silesian Region is the first region in the Czech Republic to implement corporate governance standards in public administration and accept the concept of shared services.
City of Sharing- a strategy for social vulnerability and exclusionDenmarkFredericia Kommune, Velfærdsinnovation og SundhedLocal levelotherSometimes life takes unexpected turns, and everyone can at some point in life experience being in a vulnerable position. There must be room for everyone in Fredericia, and there must be an opportunity for everyone to live a good and safe life. Therefore, in the spring of 2018, local politicians in Fredericia, Denmark, and the local Council for Social Exclusion took the initiative to develop a new strategy in the area of social vulnerability and exclusion, which aims to prevent and reduce vulnerability in Fredericia. Frederica’s citizens, businesses, volunteers, organizations, associations, public administration and politicians got together and created the strategy ‘City of Sharing - a strategy for social vulnerability and exclusion’ together.
Digital FileEstoniaCentre of Registers and Information SystemsNational levelInformation society, technology, media and audiovisualThe digital Court File or as we call it the Digital File is a current development of the e-File. We have introduced the e-File as applying to EPSA in 2015 and then we already mentioned that we have the Digital File in development. Now that it is here and ready we feel like this solution is also worthy for applying. We are certainly proud and satisfied with it and believe that this will remarkably improve the process of court proceedings.
Bringing business event services to life: A case of the Estonian Company Registration PortalEstoniaMinistry of Economic Affairs and CommunicationsNational levelcross-sectoralEstonia is moving towards providing services in a way that user needs could be solved in a holistic and quick way (i.e. with minimum user intervention, possibly proactively and with a maximum of one interaction). This is because users want to solve all their issues within one interaction in the public sector. For this, event-based services will be developed across disciplines or institutions.
Performance-Based Budgeting in EstoniaEstoniaMinistry of FinanceNational levelPublic administration, modernisation, institutional affairs, reformPerformance-Based Budgeting (official name Activity-Based Budgeting in Estonia), being fully adopted in 2020, is an integral part of the State Reform, which aims to achieve more effective and efficient implementation of public functions, higher quality of public services, reduction of general government expenditure and staff costs, and more flexible and less bureaucratic management of the government sector.
Digital transformation of electronic public procurement: from sourcing to receiving the first invoiceFranceGIP MaximilienRegional levelcross-sectoralOne of the main objectives is the interoperability of information systems. In terms of dematerialized tools, two major difficulties exist today :

•The large number of shared buyer profiles (at least 28 at the departmental, interdepartmental, regional or national levels) communicating little with each other.

•The absence of complete public order chains dematerialized.
Code my cityGreeceMinistry of Administrative Reconstruction Greece- Unit of Innovation and Best practicesNational levelcross-sectoralThe “Code my city” is an Innovation project, designed and organized by the Unit of Innovation and Best Practices of the Ministry of Administrative Reconstruction, enhancing systemic change in Schools, in order to improve the digital skills of teachers and pupils.
On the road to full employment in Borsod-Abaúj-Zemplén CountyHungaryBorsod-Abaúj-Zemplén County Govenment HungaryRegional levelEmployment, labour related affairs and gender equalityThe Government of Hungary has set itself the goal of supporting human resource development, employment promotion and social cooperation. The Government intends to achieve this goal with the county governments, the municipalities of the county-owned cities, government agencies, and the local and other county actors involved in employment development within the Operational Program for Regional and Urban Development.
Central Integrated Electronic Document Managment SystemHungaryGovernment Office of the Capital City BudapestNational levelPublic administration, modernisation, institutional affairs, reformThe latest Digital Economy and Society Index (DESI) shows Hungary has one of the lowest score in digital public services among the EU member states. The digital public services are the most challenging section of the digital economy and society. Regarding the above mentioned the Hungarian government and of course the Hungarian public sector are committed to a major development in this sector. In the 2014-2020 programming period, Hungary launched an extensive programme called National Infocommunication Strategy that includes four major sections and our project the Central integrated electronic document management system is connected to the Digital State part.
E-NAPLÓ (e-Construction Log)HungaryLechner Non-profit Limited Liability CompanyNational levelcross-sectoralImplemented under the Public Administration and Public Service Development Operational Program (KÖFOP), one of the European Structural and Investment Funds programs in Hungary, the main objective of the KÖFOP-1.0.0-VEKOP-15-2016-00038 E-Building Framework project is to create an innovative, service-oriented and user-friendly e-construction system through rethinking administrative management procedures and de-materializing the complicated, and partly paper-based administrative processes in the field of construction industry.
Hungarian Agricultural Risk Management SystemHungaryMinistry of AgricultureNational levelcross-sectoral
Smart Finance Website (www.okosanapenzzel.hu)HungaryMinistry of FinanceNational levelcross-sectoralThe promotion of financial literacy and the development of related programmes are important and urgent at national level in order to avoid or prevent events that cause financial losses to consumers. Accordingly, the Hungarian Government has set, as an outstanding goal, the improvement of the citizens’ financial literacy. The strategy targeting this significant objective covers 7 years, from 2017 to 2023, breaking down its practical implementation into two-year consecutive action plans
Outstanding Exporter Partnership ProgrammeHungaryMinistry of Foreign Affairs and Trade, Deputy State Secretariate for Export Development, Department for Export DevelopmentNational levelcross-sectoralPéter Szijjártó, Minister of Foreign Affairs and Trade has signed cooperation agreements with nine Hungarian companies on the 30th of January. The so-called Outstanding Exporter Partnership Programme (OEPP; in Hungarian: KEPP) was established as a new initiative to tighten cooperation with domestic companies, which significantly contribute to Hungary’s export performance. The partnership indicates the acknowledgement of the company’s foreign market activity and ensures the further help of this activity with the export development instruments offered by the government.
Enhancement and national roll-out of the local government ASP system (ASP 2.0)HungaryMinistry of Interior of HungaryNational levelPublic administration, modernisation, institutional affairs, reformThe Hungarian central Municipality ASP (Önkormányzati ASP) provides modern, integrated shared services for local administrative management, ensuring standardised internal operation and a common platform for e-government service provision on the local government level to the end-users.
Service City®HungaryMunicipality Government of Szolnok Town of County RankLocal levelPublic administration, modernisation, institutional affairs, reform20 years after the fall of Communism, the elements of the culture of public service providers traditionally associated with civil societies are still not rooted deep enough in the Hungarian society. In their strategies, public service providers have typically failed to pay sufficient attention to consciously improving their service culture. The Service City® model was launched in 2009 in order to address that issue by setting a new and previously unknown goal and mode of operation.
CedarNet Kecskemét ProgramHungaryMunicipality of KecskemétLocal levelcross-sectoralCedarNet Kecskemét Program is a social innovation designed to leverage the wealth of knowledge and skills of Hungarian senior professionals to address problems of an aging society. It offers a community for participation by retiees and professonals over 50 who left the labor market but still posses useable knowledge assets, time-capital, and who want to stay active or return to work.
Strengthened synergy between the integrity management system and the internal control systemHungaryNationa Protective ServiceNational levelPublic administration, modernisation, institutional affairs, reformAs of 1st October 2016 a new regulation came into force in Hungary. By the virtue of which a close connection was created between the integrity management system and the internal control system of the public administration organizations. The renewed and renamed risk management system and the integrity advisor became the main common elements of the integrity management system and the internal control system. The risk management system got an emphatically comprehensive role, definition and name: the ‘integrated risk management system’.
Digitalization of tax return system in HungaryHungaryNational Tax and Customs Administration of HungaryNational levelcross-sectoralThe National Tax and Customs Administration (hereinafter referred to as: NTCA) implemented a solution in order to decrease the administrative burden of Hungarian citizens that eliminated the complicated process of the personal income taxation. The eSZJA (e-PIT) online platform servicing all individuals was created in which the submission is supported via tax return drafts by the tax administration
Hungary Helps ProgramHungaryState Secretariat for the Aid of Persecuted Christians and for the Hungary Helps ProgramNational levelJustice, police, human rights and securityThe Hungarian government has recognised the necessity of creating a programme with the aim and task of providing support on human rights grounds to Christian, Yezidi and other persecuted minority groups living in developing countries, which frequently become the targets of crimes against humanity committed by extremist, fundamentalist religious groups. It is important for Hungary to take an active part in the international struggle waged for the free exercise of religion and for the freedom of conscience.
CAMERA SMARTItalyCamera di commercio di Milano Monza Brianza LodiLocal levelPublic administration, modernisation, institutional affairs, reformAs part of the interventions aimed at corporate well-being, the Camera di commercio di Milano Monza Brianza Lodi started the Smart working among its employees becoming one of the first administrations to adopt this new managerial tool. The experience is has proved successful. On the one hand, the Smart Working allowed to undertake the commitment of the employees spreading a new organizational philosophy aimed at the work balance of life, autonomy and responsibility on the results from a logic focused on the quantity of work to one on the quality of work and on the objectives. On the other hand, Smart Working has facilitated the rationalization and full use of the elements of mobility management and facility management.
Trauma Tracker: if you measure it you understand and improve itItalyLocal Healthcare Service (AUSL Romagna-Cesena Hospital) and Bologna UniversityLocal levelcross-sectoralThe difficult socio-economic situation of our country and of many industrialized countries with high welfare standards, places increasing attention on public spending, making the need for rationalization inevitable, and this is particularly true in the healthcare sector. This situation, therefore, requires virtuous management of health processes. Among these, a particularly critical area is that of trauma management, a domain within which an important share of resources is absorbed and in which the patient is exposed to a high risk for his own health.
SMACC - A Sentiment and Monitoring Analysis tool for Cities and Citizens growthItalyMunicipality of BariLocal levelcross-sectoralThe case presents an innovative solution for public operators in policy-making for the cities and citizens growth, able to supply new added-value services to monitor the social urban context and take decisions and right actions based on a sentiment analysis of the buzzing in the web.
Bottom-up innovative solutions for the Public AdministrationItalyMunicipality of BergamoLocal levelPublic administration, modernisation, institutional affairs, reformIn recent years, public administrations have faced the challenges of reducing public costs while maintaining high levels of efficiency in response to the increasingly complex needs of communities. Recent regulatory reforms in Italy have imposed actions of spending rewiev in public administrations.
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"Award category 2019" is not in the list of possible values (the public sector as partner for a better society - european, national and regional level, the public sector as partner for a better society - supra-local and local level, the public sector as partner for a better society - cross-cutting, weathering the storm. creative solutions in a time of crisis - european and national level, weathering the storm. creative solutions in a time of crisis - regional level, weathering the storm. creative solutions in a time of crisis - supra-local and local level, smart public service delivery, opening up the public sector, going green, public service delivery, citizen involvement, partnership working, leadership and change, collaborative governance, scarce resources, demographic change, new solutions to complex challenges - supra-local and local level, new solutions to complex challenges - european or national level, new solutions to complex challenges - regional level, new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - regional level, new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - supra-local and local level, new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level) for this property.