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From EPSA - European Public Sector Award

Award type: Award | Nominee | Diploma or Best practice award | Submission


ProjectsCountryOrganisationAward yearLevel of governmentSectorType of activityShort english description
Supporting the Framework for Insolvency PractitionersCyprusMinistry of Energy, Commerce and Industry2019National levelPublic administration, modernisation, institutional affairs, reformIn May 2015 the Cypriot government completed a major overhaul of the country’s corporate and personal insolvency law framework and regulation of insolvency practitioners as part of a memorandum of understanding entered into by Cyprus with the International Monetary Fund (the “IMF”), the European Commission and the European Central Bank.
Improving the efficiency and effectiveness of the Insolvency Service of CyprusCyprusMinistry of Energy, Commerce and Industry2019National levelPublic administration, modernisation, institutional affairs, reformCyprus is in the process of undertaking a number of measures to eliminate remaining major impediments to the workout of non-performing loans in Cyprus. The improvement of the efficiency and effectiveness of the operation of the Insolvency Service of Cyprus is amongst the measures that Cyprus intends to undertake. In June 2018, during the process of restructuring of the Cooperative Banks, the Government of Cyprus undertook a commitment towards the European Commission, to take certain actions within specific deadlines, which will allow the efficient workout of non-performing loans.
Interconnection of Insolvency Registers -CY (IIR-CY)CyprusMinistry of Energy, Commerce and Industry- Insolvency Service, Bankruptcy and Liquidation Section,2019National levelPublic administration, modernisation, institutional affairs, reformThe Ministry of Energy, Commerce and Industry of the Republic of Cyprus (Insolvency Service and Bankruptcies and Liquidations Section) has initiated actions concerning the implementation of the ‘Interconnection of Insolvency Registers (IIR)’ project by formulating a Consortium between public and private entities and successfully submitting a Proposal to CEF 2017 e-Justice TELECOM CALLS. The Action develops a Webservice that allows the Interconnection of the National Insolvency Registry of Cyprus with the European e-Justice Portal, in accordance with the defined interface specification of agreed web services for Interconnection of Insolvency Registers (IRI) relating to EU Regulation 2015/848.
State ownership policy review in LatviaLatviaCross-sectoral Coordination Centre of the Republic of Latvia2019National levelcross-sectoralThe aim of the analysis and recommendations under this project was to suggest an approach to group the SOEs with an aim to calibrate the policy regarding target setting, reporting, monitoring and dividends in SOEs and hence reach a more optimal balance between the desired policy results and resources needed to achieve and sustain them.
The case of Ringebu village: How citizen-driven placemaking enhanced the liveability and prospects of Norway`s smallest cityNorwayRingebu kommune2019Local levelcross-sectoralRingebu municipality is, much like other local and supra-local communities in particular, faced with the complex challenges of attracting the competence and people needed to sustain a stable population growth, maintain a healthy demographic balance and safeguard local jobs.
Strengthened synergy between the integrity management system and the internal control systemHungaryNationa Protective Service2019National levelPublic administration, modernisation, institutional affairs, reformAs of 1st October 2016 a new regulation came into force in Hungary. By the virtue of which a close connection was created between the integrity management system and the internal control system of the public administration organizations. The renewed and renamed risk management system and the integrity advisor became the main common elements of the integrity management system and the internal control system. The risk management system got an emphatically comprehensive role, definition and name: the ‘integrated risk management system’.
CYPRUS PRISONS DEPARTMENT ACHIEVEMENTSCyprusCYPRUS PRISONS DEPARTMENT2019National levelcross-sectoralThe main purpose of the "project" is to describe all the positive changes that have taken place since 2015 to Cyprus Prisons Department due to the initiatives of the new leadership to make reforms which have had an impact on individual but also on a collective level, regarding prisoners and staff.
GeoportailLuxembourgAdministration du Cadastre et de la Topographie2019National levelcross-sectoralLuxembourg's Land Registry and Topography Administration (Administration du cadastre et de la topographie) has been one of the first actors in Luxembourg to digitalize its documentation 20 years ago and has been applying the e-government principles of "digital first" and "once only" since then. Every information about land tenure as well as the maps and plans related to these rights are managed consequently and only in a centralized database.
Digitalization of the Social electionsLuxembourgInspection du Travail et des Mines2019National levelcross-sectoralIn Luxembourg, any undertaking, whatever the nature of its business, its legal form and its area of business shall be required to arrange for staff delegates to be appointed if the prescribed threshold is reached. The objective of the project consists in the realization of the platform "Social Election": https://guichet.public.lu/en/entreprises/ressources-humaines/representation-personnel/delegation-personnel/organiser-elections-sociales.html
A smart Labour Inspectorate for the future - LuxembourgLuxembourgLabour Inspectorate Luxembourg2019National levelcross-sectoralThe lack of training, wrong recruitment politic and methods, underdeveloped IT-tools and many retirements inducing a huge loss of know-know has brought the administration to its limits and a restructuration project has become inevitable.
Digital solutions in civil status activity and people recordsRomaniaThe local community public service for the registration of persons2019Local levelPublic administration, modernisation, institutional affairs, reformThe implementation of digital solutions allows efficient management of the public service activities at the level of the Local Public Community Public Record Service People from the city of Iasi and consolidation of the digitization process at the administration level local public.
Digital FileEstoniaCentre of Registers and Information Systems2019National levelInformation society, technology, media and audiovisualThe digital Court File or as we call it the Digital File is a current development of the e-File. We have introduced the e-File as applying to EPSA in 2015 and then we already mentioned that we have the Digital File in development. Now that it is here and ready we feel like this solution is also worthy for applying. We are certainly proud and satisfied with it and believe that this will remarkably improve the process of court proceedings.
RO-ALERTRomaniaSpecial Telecommunications Service2019National levelcross-sectoralRO-ALERT is a public warning system based on Cell Broadcast service standardized by 3GPP, used by the Romanian authorities with attributions in alerting citizens in circumstances generated by events such as extreme weather, ominous flood, fires that endanger citizens’ lives and properties.
Automated services of urban planning certificatesSpainAyuntamiento de Tinajo2019Local levelPublic administration, modernisation, institutional affairs, reformThe project has two specific objectives:

•Integration of the corporate File manager with the application and architecture of the Geographical Information System (GIS), including integration of digital authentication of the applicant.

•Processing urban planning information, transform into GIS format, upload and configure in a web application.
CIVIL UAVS INITIATIVESpainAxencia Galega de Innovación - Xunta de Galicia2019Regional levelcross-sectoralThe Civil UAVs Initiative (CUI) is the strategic initiative of the Regional Government of Galicia to improve public services using Unmanned Aerial Vehicles (UAVs) and Unmanned Surface Vehicles (USVs). The Initiative is being implemented through Pre-Commercial Public Procurement and Public Procurement of Innovative Solutions.
Age-friendly Cities and Communities ProgramSpainDiputació de Barcelona2019Local levelcross-sectoralDiputació of Barcelona is committed with the improvement of the quality of life its citizens, and focusing special attention to specificgroups as women, children or elders. For that reason, Diputació de Barcelona created in 2013 the Age-friendly Cities and Communities Program. This program offers technical assistance offers technical assistance to the town councils that adhere to the Network.
A model for innovation development between public agenciesNorwayStavanger kommune2019Local levelPublic administration, modernisation, institutional affairs, reformThe cities of Stavanger, Bergen, Fjell and Ålesund entered into a collaboration agreement for the service “Active Municipality” (Aktiv kommune) during the fall of 2018. Active Municipality is a service delivered through a digital platform available to residents, teams and volunteer organizations for the loan and lease of municipality facilities and equipment such as sports halls, meeting spaces, indoor/outdoor facilities (football pitches, tennis courts etc.) and equipment.
Digital Transformation of the legislation and regulations process chainNetherlandsKOOP - Knowledge and Exploitation Center of Official Government Publications2019National levelcross-sectoralThe Knowledge and Exploitation Center for Official Publications (KOOP) started digitizing the Government Gazette in 2006. In the last 10 years KOOP was responsible for tens of cross-organizational projects in of the legislation and regulations process chain. As a result today KOOP has successfully transformed this process chain. Customer-driven and cross-cutting government organizations.
Cê ao Cubo - Composting CentrePortugalJunta de Freguesia de Campolide2019Local levelcross-sectoral
Rotterdam Business CaseNetherlandsCity of Rotterdam2019Local levelcross-sectoralThe Rotterdam Business Case was founded in 2012 and consists of a tripartite cooperation between The Rotterdam University of Applied Sciences, the Municipality of Rotterdam and the Foundation Entrepreneur Soundboard. Up till now than 1400 Entrepreneurs have benefited from the specific services The Rotterdam Business Case offers. More than 50% is saved form bankruptcy. In the last few years the concept has been scaled up to 5 other Dutch cities/regions and a project has started in Tampere, Finland
Units of Support for High Performance in SchoolsPortugalDirectorate-General of Education2019National levelEducation (higher and lower), training and learningUAARE aims at an effective articulation between schools, parents, sports federations and their agents, sports clubs, sports medical centres and local authorities, among other interested parties, with the goal of successfully reconciling school and sports success of athlete-students with high-performance status, playing in national teams or revealing potential sports talent, following the Conclusions of the Council and of the Representatives of the Governments of the Member States, meeting within the Council, on dual careers for athletes, Official Journal of the European Union, 14.6.2013 2013/C 168/04.
Addressing complex challenges of legislation in the 21st century: ParLex - A comprehensive e-legislative systemHungaryOffice of the Hungarian National Assembly2019National levelcross-sectoralParLex enables not only MPs and their staff to create, edit, propose bills, amendments and other legislative documents in XML and ask for professional opinions prior to the submission, but supports also the work of civil servants in the offices in charge. The legislative work including office tasks within the Parliament are covered by the system from the formulation of a legislative proposal to the consolidation of the adopted law’s content after the final vote, and the automatic publication on the website of the Parliament.
Mission Dementia - Knowledge in communicating with persons with dementia - an internet based learning program for police officers in AustriaAustriaAustrian Federal Ministry of the Interior2019National levelcross-sectoralPolice officers are very often the first group who gets in contact with persons suffering from dementia in a situation of crisis. The knowledge and competence of police officers in dealing with persons with dementia are added value for society. To give police officers action security in dealing with persons with dementia and their caregivers and families in a situation of crisis, an interactive e-learning tool (online-training), especially customized for police officers, was created and implemented.
Outstanding Exporter Partnership ProgrammeHungaryMinistry of Foreign Affairs and Trade, Deputy State Secretariate for Export Development, Department for Export Development2019National levelcross-sectoralPéter Szijjártó, Minister of Foreign Affairs and Trade has signed cooperation agreements with nine Hungarian companies on the 30th of January. The so-called Outstanding Exporter Partnership Programme (OEPP; in Hungarian: KEPP) was established as a new initiative to tighten cooperation with domestic companies, which significantly contribute to Hungary’s export performance. The partnership indicates the acknowledgement of the company’s foreign market activity and ensures the further help of this activity with the export development instruments offered by the government.
Decidim. Free Open-Source participatory democracy for cities and organizationsSpainBarcelona City Council2019Local levelcross-sectoral
Malopolska. Empathetic culture - Making culture accessible for everyonePolandDepartment of Culture and National Heritage, Marshal Office of Malopolska Region2019Regional levelotherMalopolska. Empathetic culture project has been initiated by the Department of Culture and National Heritage of Marshal Office of Malopolska Region. Malopolska Culture Institute in Krakow (MIK) has been asked to lead the project activities. The unique project team has been created as it consists of Marshall Office and MIK employees that work together. Additionally, the expert/consultation group was commenced. People with disabilities and non-government organizations joined it to plan, advice and assess project activities and outcomes. It is a form of cooperation that does not happen often within current public organizations/institutions working habits.
Zero Trust ArchitectureNorwayCity of Kristiansund2019Local levelcross-sectoralTo lower the bar for innovation we have built a Zero Trust Network (https://www.paloaltonetworks.com/cyberpedia/what-is-a-zero-trust-architecture) in all public buildings like schools, nursing homes and offices. In short, a Zero Trust Network is a network without any security enabled. Open for everyone. We have also covered the city with an open Long Range sensor network (https://lora-alliance.org/).
Trauma Tracker: if you measure it you understand and improve itItalyLocal Healthcare Service (AUSL Romagna-Cesena Hospital) and Bologna University2019Local levelcross-sectoralThe difficult socio-economic situation of our country and of many industrialized countries with high welfare standards, places increasing attention on public spending, making the need for rationalization inevitable, and this is particularly true in the healthcare sector. This situation, therefore, requires virtuous management of health processes. Among these, a particularly critical area is that of trauma management, a domain within which an important share of resources is absorbed and in which the patient is exposed to a high risk for his own health.
En halv miljon idéerSwedenNässjö Municipality2019Local levelcross-sectoralSince 2016 Nässjö municipality has worked with rural development through the participatory budgeting project "En halv miljon idéer" (roughly translates to "Half a million ideas"). Through the project the eight smaller administrative areas in the municipality, based around smaller towns on the countryside, have half a million Swedish crowns each (approximately 50 000 EUR) to allocate for physical investments in the areas. What the money is used for is up for the citizens to decide through submitting ideas and voting the ideas they think are the best for the area.
ASET - Automatic Social Energy TariffPortugalAMA - Administrative Modernisation Agency2019National levelcross-sectoralThe Automatic Social Energy Tariff, hereinafter mentioned as ASET, is an innovative way to provide social protection and is a tangible example of how technology can aid the government in improving citizens’ lives.
ROOFTOP GARDENS: growing greens for social inclusionSpainMunicipal Institute for People with Disabilities2019Local levelcross-sectoralIn 2016 the City Council decided to take advantage of non-used spaces in municipal buildings, such as rooftops, to place innovative urban allotments. This led to the creation of the 'Rooftop garden' project, run by the Municipal Institute for People with Disabilities (IMPD), which, in addition to contributing to the increase of green spaces in the city, it puts special emphasis on promoting groups of people with various disabilities or mental health problems, who are direct beneficiaries of the experience.
Innovation in Public Procurement ProceduresNetherlandsZorginstituut Nederland (National Health Institute of the Netherlands)2019National levelcross-sectoralThis project of Zorginstituut Nederland involves a successful experimentation with the deployment of a hackathon in carrying public tendering procedures. Hackathons are events at which professionals with various types of expertise are gathered together to solve problems innovatively and creatively, in a short, fixed period (often 24 hours). Choosing a hackathon as innovative form of procurement encourages market forces, brings disciplines together to arrive at creative and innovative solutions and thus ensures that both the process and the assignment are more in line with developments in the field. This caters to the need to modernise purchasing procedures, decrease administrative cost and does justice to existing regulations and guidelines on purchasing procedures from the perspectives of both bidders and contracting authority.
National Priority Implementation through the use of Change Management PracticesLithuaniaOffice of the Government of the Republic of Lithuania2019National levelPublic administration, modernisation, institutional affairs, reformFor a great number of years, Lithuanian governments have faced difficulties in coordinating and ensuring full implementation of national policy reforms. The existing strategic planning system in Lithuania is providing a base for the control of government action plan execution, but the number of jobs delivered later than planned, or with poor quality, has been increasingly high. In the result of this Initiative, the Prime Minister has formulated priority strategic projects‘ portfolio as well as approved and applied a standard of project management principles by which projects must be implemented.
Hungarian Agricultural Risk Management SystemHungaryMinistry of Agriculture2019National levelcross-sectoral
Waste Collection door-to-door and closed areasSpainConsell Comarcal del Berguedà2019Local levelEnvironment, climate change, agriculture (incl. food safety) and fishery“What can we do to improve our environmental policies and create a real change?”. The solution to this question was and is, in our opinion, the project that we are presenting; a new model of waste collection door-to-door and via closed areas. In simple words, the idea of the project is about changing the idea of recycling by making the selective waste collection process to start in the citizenship houses, optimizing the process and reducing the waste produced.
Performance-Based Budgeting in EstoniaEstoniaMinistry of Finance2019National levelPublic administration, modernisation, institutional affairs, reformPerformance-Based Budgeting (official name Activity-Based Budgeting in Estonia), being fully adopted in 2020, is an integral part of the State Reform, which aims to achieve more effective and efficient implementation of public functions, higher quality of public services, reduction of general government expenditure and staff costs, and more flexible and less bureaucratic management of the government sector.
RDC SCORES (Regional Data Centers for Societal Challenges On a REgional Scale)NetherlandsStatistics Netherlands (Centraal Bureau voor de Statistiek)2019National levelotherIn reaction to a growing demand from municipalities to be supported by Statistics Netherlands, collaborations with public authorities through the creation of localized Regional Data Centers were established. It started in 2016 with the concept of Urban Data Centers (one municipality) and developed into also supporting clusters of collaborating rural municipalities in a Rural Data Center and provinces through Provincial Datacenters.
Governance-Risk-Compliance Management IT ToolAustriaFederal Ministry of Finance Austria2019National levelcross-sectoralThe Austrian Federal Ministry of Finance committed itself to an integrated Governance-Risk-Compliance Management, which unites risk- and compliance-management processes and coordinates with relevant other organisational areas such as the internal audit or quality management. This approach is unique for a public sector organisation across Europe as mainly only fragmented or siloed risk-management approaches are in place. To professionalise and standardise the process within the Ministry a GRC IT tool was developed.
Central Integrated Electronic Document Managment SystemHungaryGovernment Office of the Capital City Budapest2019National levelPublic administration, modernisation, institutional affairs, reformThe latest Digital Economy and Society Index (DESI) shows Hungary has one of the lowest score in digital public services among the EU member states. The digital public services are the most challenging section of the digital economy and society. Regarding the above mentioned the Hungarian government and of course the Hungarian public sector are committed to a major development in this sector. In the 2014-2020 programming period, Hungary launched an extensive programme called National Infocommunication Strategy that includes four major sections and our project the Central integrated electronic document management system is connected to the Digital State part.
Multifunctional Health CenterRomania6th District General Direction for Social Care and Child Protection2019Local levelcross-sectoralThe "Sfantul Nectarie" Multifunctional Health Center is a sanitary unit with legal personality, established according to the Decision no. 129 / 25.05.2017 of the 6th District Local Council of the Municipality of Bucharest, subordinated to the 6th District General Direction for Social Care Child Protection. Opened in December 2017, the center has as its main objective the provision and development of complex outpatient services for the 6th District citizens, in a difficult social situation (lack of income), which does not allow access to healthcare information and services.
SocialXChange - more than a charity shopRomania6th District General Direction of Social Care and Child Protection2019Local levelcross-sectoralThe SocialXChange Charity Store in Bucharest, 6th District, was launched in early 2015. The store receives donations from citizens or businesses and directs them to disadvantaged people in 6th District. In exchange for the products received, the beneficiaries provide various community-based activities. Donors are rewarded through a range of services provided by the 6th District General Direction for Social Care and Child Protection.
SPATIAL IACS DATA SUPPLY OF FARMS IN CATALONIASpainDirecció General de Desenvolupament Rural - Departament d’Agricultura, Ramaderia, Pesca i Alimentació2019Regional levelcross-sectoralImprovement and creation of three tools for the diffusion of graphic data of the farms in Catalonia, for their reuse and the support of a permanently updated integrated system of management and quality control.
Budget at glanceCroatiaCity of Bjelovar2019Local levelcross-sectoralEurobarometer Research on Corruption (Special Eurobarometer 470) showed that there was corruption at local level or the regional level of authority is believed by 90% of citizens, which is the most in the EU after Greece with 91%. Likewise, according to the perception of corruption index, which Measured by Tranparency International, Croatia has been positioning for a several years between Saudi Arabia and Cuba, two intrinsically undemocratic and non-transparent systems. Such a situation represents a major problem for municipal and city authorities who want to work transparent and open, because without public trust is impossible have constructive cooperation within the local community to deal with overgrown social and economic problems. So this project "Budget at glance" goes for true, complete transparency of work local authorities so that the citizens has insight into each individual a local budget transaction.
Process Optimization Program (POP)SpainSpanish Ministry of Justice2019National levelcross-sectoralIn September 2016 was launched the Process Optimization Program(POP) to undertake an initiative that would allow to transform in more effective and efficient processes that supports for all the technical and technological resources that sustain the entire operational reality of the Administration of Justice, and to define and implement a Government model that tackles the challenges of the continuous transformation and improvement of Digital Justice. From the conception, POP was created to be developed under best practice, based on internationally renowned methodological frameworks, ITIL®, CobIT®, PMBoK® y TOGAF®.
Improvement of Public Service Delivery for people with disabilitiesAlbaniaAgency for the Delivery of Integrated Services In Albania2019National levelcross-sectoralThe project “Services without barriers” aims to improve public service delivery for citizens with disabilities by adding different channels for public service delivery through technology and other innovative ideas, thus promoting accessibility for them.
Bottom-up innovative solutions for the Public AdministrationItalyMunicipality of Bergamo2019Local levelPublic administration, modernisation, institutional affairs, reformIn recent years, public administrations have faced the challenges of reducing public costs while maintaining high levels of efficiency in response to the increasingly complex needs of communities. Recent regulatory reforms in Italy have imposed actions of spending rewiev in public administrations.
Innovative solutions in coordination of social security systems in the area of family benefits introduced by Lesser Poland VoivodeshipPolandMałopolska Provincial Office in Krakow2019Regional levelcross-sectoralThe implemented project is related to the statutory takeover of the task of coordination in the area of Family Allowance and Benefit for bringing up children from 1st of January 2018, by voivodes in the whole Poland, carried out so far by the marshals of voivodeships. This task consists in determining which of the countries should pay the due benefits in case of families in which one of the spouses works in a country of the European Union, Switzerland, Iceland, Norway or Liechtenstein.
Improvement of Public Service Delivery for rural area population - Mobile UnitsAlbaniaAgency for the Delivery of Integrated Services In Albania2019National levelPublic administration, modernisation, institutional affairs, reformThe project “Mobile Units” aims to improve public service delivery and offer accessibility to services for rural area population, by means of a mobile unit provided with all necessary means for the application for different services. The latter has been designed as a response to the improvement and modernization of public services in the Republic of Albania, according to the Public Administration Reform imitated from the Albanian Government since 2014.
Children-based Ecological Living PerspectiveTurkeyKadıköy Municipality2019Local levelEnvironment, climate change, agriculture (incl. food safety) and fisheryAs one of the central districts of İstanbul, Kadıköy is under the pressure of high urban density with a population over 450 thousand located on 25 km2 land, whereas per capita green area is about 3.15m2. Due to the current intense urban transformation, green areas have exposed to sharp decreases causing loose ties between people and environment. In order to struggle with environmental pollution, global climate change, destruction of natural habitats and deterioration of ecological balance, it is essential to generate environmental consciousness, to strengthen ties with soil and to create natural environments for children at early ages.
Integrated Platform for Identification and Verification of Insurance CrimePolandDigital Poland Project Centre2019National levelcross-sectoralThe project is a response to social problems and needs related to the growing phenomenon of insurance crime, globalization of criminal phenomena, while at the same time aiming to protect the interests of participants in the insurance market and citizens.
... further results
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