The Chart of Services is a document which contains all the services furnished by the Chamber of Commerce. With this instrument the Chamber of Commerce commits itself to respect precise quality standards in relation to the services provided.
At the moment The Chart of Services is institutionalized and represents a solid base for further improvements in quality standard levels and customer satisfaction.
The Chart of Services is a chart of commitments that helps the Chamber to improve efficiency, transparency and quality standards. Customer relationship management is essential.
|Award category:||scarce resources|
|Sector:||Transport and infrastructure|
|Type of activity:||quality management|
|Short English description:||development of citizen charters for service delivery|
|Organisation:||Camera di Commercio di Siena|
|Level of government:||regional level|
|Size of organisation:|
|Number of people involved:|
|EU membership:||EU member|