The city hall of Sibiu - an efficient european public administration

From EPSA - European Public Sector Award


The year 2004 was a breaking point for Sibiu, as it was nominated European Capital of Culture for 2007. Intense preparations began that influenced the city’s image and infrastructure and most importantly, the services provided by our city hall departments. Culture became the catalytic agent for social development and a factor of improvement for delivery of public services and economic and community development.

Local authorities started an intense activity to prepare the city for the events, which were to take place in 2007: rehabilitation of the historical centre, the public transportation network, the city infrastructure and the cultural infrastructure. These works not only helped prepare the city for the 2007 events but also represented investments from which the inhabitants of Sibiu and their guests can benefit in the long term. The municipality of Sibiu was supported in its initiative by regional and central authorities, but the municipality had to face new challenges. A major step in the improvement of public relations was taken in 2006 when the City Hall moved into new headquarters with wider, more modern spaces for the public relations service. The public relations service expanded its personnel and tasks. A network of info desks has been installed in high-traffic areas outside and inside the city hall, providing information about Sibiu, places to visit, events in Sibiu, taxes and required papers.

The City Hall increased possibilities for citizens to pay fees and taxes, making these services faster and more efficient. The papers required in different domains have been made more accessible by being posted online and made downloadable. To support the tourism sector, the City Hall developed a network of information centres in three strategic places in the city. A department for the development and promotion of tourism was created and a series of specialised tourism products to promote Sibiu as a cultural and touristic location was produced. To ensure the safety of tourists, the community police department - coordinated by the city hall - created special patrols (SPAT) that provide information and support in a foreign language. Since 2004, the local budget has increased several times. The Community Police is now a reliable self-administered service concerned with citizen safety that has over 100 employees and more visible results each year.

A large number of historical buildings have been renovated, including the three main public squares in the historical centre. One of the most representative buildings of the city - the Council Tower - has been restored and reopened for the public. The traffic in the historical centre has been reorganised and is presently monitored by cameras and intelligent mobile pillars. Thanks to this system, Sibiu earned an important prize in Bologna for a package solution in a historical centre.

Award info
Award category: public service delivery
Award type: submission
Award year: 2009
Project type
Sector: Public administration, modernisation, institutional affairs, reform
Type of activity: new services or new technologies
Keywords: Culture, tourism, public relations
Short English description: To support the tourism sector, the City Hall developed a network of information centres in three strategic places in the city
Further information
Organisation: City Hall of Sibiu
Other applicants: The Local Council
Level of government: local level
Size of organisation: >100
Number of people involved:
Country: Romania
EU membership: EU member
Language code: en
Start date:
End date:

The city hall of Sibiu - an efficient european public administration (47.9601183° N, 13.5993707° E)
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