The Hungarian central Municipality ASP (Önkormányzati ASP) provides modern, integrated shared services for local administrative management, ensuring standardised internal operation and a common platform for e-government service provision on the local government level to the end-users. 9 sector specific systems are included in the service portfolio, as well as a framework system, that gives the general platform for all other services. Following a three-stage extension period between 2016 and 2019, from 1 January 2019 practically all 3,197 Hungarian local governments have been connected to the Municipality ASP.
Based on the experiences of former ineffective local government digitalisation projects, isolated back-office solutions and the lack of interoperability on the local public administrative level, the Government has decided that local government IT developments have to continue in a more centralised way. Due to the need of spreading unified technical quality standards and ensuring an optimal use of investment and operational resources, a centralised application service providing (ASP) model has been chosen as an appropriate solution to promote local government digitalisation in Hungary.
The application service provider (ASP) model is largely used worldwide in many business sectors and public administrations since a long time as a cost-effective solution. The advantage of the ASP model is that the user can access the software as a service provided by a remote service provider online via a simple web browser.
The goal of the Municipality ASP is to provide modern, integrated and cost-effective state of the art IT solutions in SaaS model for local governments, fostering standardised internal operation and a common platform-based provision of local e-Government services to the end-users (citizens and businesses). The advantage of the ASP model is that the user can access the software as a service provided by a remote service provider online via a simple web browser. This model is technologically and economically advantageous also for municipalities to support the wide range of their functions.
The current service portfolio consists of the following integrated systems: • Financial management system
• Local tax management system
• Document management system
• Property cadastre
• Industrial and commercial management system
• Inheritance registration system
• Online form management tool
• Local government e-administration single point of contact portal
• Municipality webportal service
The work of local government officers is supported by the integration between the systems, as well as by the external data connections and back-office and client-side electronic administration functionalities. The Municipality ASP also provides online form templates for local government reuse, that can be customised by the municipalities with the form management tool provided, and then published on the Municipality ASP’s local government e-administration portal. The Municipality ASP’s systems support the entire electronic administration back-office process, as well as the authentic electronic communication with the end-users via secure e-delivery. As a result of the project, a significant step has been made in the case of the connected municipalities at all levels of interoperability, former local administrative silos are gradually disappearing, making cooperation within the public administration easier. Besides, the central system is more sustainable economically than the island-like previous local systems of the local governments.
Another important goal of the project has been the development of a data warehouse that can be automatically loaded with specified anonymized data from the sector specific systems of the service portfolio, so that automated BI analysis can be done in order to prevent local governments from serious indebtedness in time.
|Award category:||new solutions to complex challenges - a public sector citizen-centric, sustainable and fit for the future - european or national level|
|Sector:||Public administration, modernisation, institutional affairs, reform|
|Type of activity:|
|Keywords:||local public administration; municipality; local government; digitalisation; e-government; e-administration; e-services; integrated; back-office; client-side; e-portal; single point of contact; online form; interoperability; building blocks; e-payment; e-|
|Short English description:||The Hungarian central Municipality ASP (Önkormányzati ASP) provides modern, integrated shared services for local administrative management, ensuring standardised internal operation and a common platform for e-government service provision on the local government level to the end-users.|
|Organisation:||Ministry of Interior of Hungary|
|Level of government:||national level|
|Size of organisation:||>100|
|Number of people involved:||>15|
|EU membership:||EU member|