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Establishing the ´Good State´ in Hungary - Setting up the capital and county government offices and opening the government One-Stop-Shops

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The new Government formed in the spring of 2010 considered it an important task to implement the adequate, reasonable and effective operation of the state and to improve the relationship between citizens and public administration. This was also expressed in the government programme titled the ‘Programme of National Cooperation’. The fundamental aim of the Government is to establish the ‘Good State’ by means of the radical reform of public administration and the establishment of a state providing real service. This is why the Government started its public administration reform. The goal is the comprehensive transformation of the regional public administration system on a historical scale. Two major elements of implementing this goal are the integration of the distributed regional public administration organisational system and the establishment of the one-stop-shop administration system.

No additional budget resources were allocated to the implementation of any elements of the project. The basis of the establishment and operative budget of the capital and county government offices was provided by the previous year’s budget of the capital and county public administration offices and the integrated administrative bodies. The operative budget was re allocated from the line ministries providing control of the integrated professional administrative bodies to the budget chapter of the Ministry of Public Administration and Justice. The establishment of the Government One-Stop-Shops (called: ‘Government Windows’) was financed by the Government from European Union funds instead of budget subsidies.

Performing its duties via government offices, the Government is able to ensure uniform and reasonable operation of territorial-level public administration, allowing more efficiency in all fields. As a result of the organisational integration, operation will also become more cost-effective. This is because certain parallel tasks will cease to exist in the field of functional tasks, and the public procurement system of government offices, their financial management and the administration of human resource issues will be unified. By opening the Government One-Stop- Shops, the primary aim was to establish a public administration that is client-friendly. In order to achieve this goal, the selection of locations for client service offices was mainly influenced by the requirement to be easily accessible to citizens, possibly in traffic intersections.

The state administration organisation system resulting from the development is uniform in its organisation and operative policies, and provides more efficient services to citizens. The use of its budget resources is substantially more transparent and easier to plan, its organisation and operative policies are more standardised than before. The continuous expansion of tasks performed by the Government One- Stop-Shops constitutes the fundamentals for the construction of the one-stop-shop administration system. The goal is to achieve one-stopshop administration by 2013.

Award info
Award category: smart public service delivery
Award type: submission
Award year: 2011
Project type
Sector: Public administration, modernisation, institutional affairs, reform
Type of activity:
Keywords: Government office, Government One-Stop-Shops, cost-effectiveness, client-friendliness, modernisation, integration, territorial reorganisation
Short English description: The goal is the comprehensive transformation of the regional public administration system on a historical scale.
Further information
Organisation: Ministry of Public Administration and Justice
Other applicants:
Homepage: http://www.kormanyablak.hu
Level of government: national level
Size of organisation: >100
Number of people involved: >15
Country: Hungary
EU membership: EU member
Language code: en
Start date:
End date:


Establishing the ´Good State´ in Hungary - Setting up the capital and county government offices and opening the government One-Stop-Shops (47.506672, 19.0478641)
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