Administrative consultation project

From EPSA - European Public Sector Award


The elected members of Caen City Council decided that the ideas expressed in their electoral manifesto should be addressed in the form of an administrative project to transform the organisation, applying a participative working method to include each and every member of city staff. This initiative, which provides the very basis for the start of the present term of office, is of great importance, both for the city councillors and for the city staff who have been given an opportunity to voice their opinions and reflect on their professions. This is the first project of its kind to be implemented for a city with a population of over 100 000 inhabitants.

The project was developed with the aim of encouraging more participatory, cross-departmental working methods. Over 175 meetings were organised within the city council. Each department of the city council created and followed a methodology of consultation adapted to its own individual specificities. The discussions held within the consultation process allowed everyone to not only rethink his/her own tasks but also to gain a better knowledge of those accomplished by colleagues in other city departments and, on some occasions, provided opportunities to share problems. The organisation of the consultation process for certain city departments with several hundred members of staff required a lengthy period of preparation and appeals were made to volunteers in other city departments in which the consultation process was more advanced.

The project was launched in September 2008 and the final version should be completed by March 2009.

Award info
Award category: public service delivery
Award type: submission
Award year: 2009
Project type
Sector: Public administration, modernisation, institutional affairs, reform
Type of activity:
Keywords: Consultation, organisational culture, knowledge management
Short English description: The project was developed with the aim of encouraging more participatory, cross-departmental working methods
Further information
Organisation: Caen City Council
Other applicants:
Level of government: local level
Size of organisation: >100
Number of people involved:
Country: France
EU membership: EU member
Language code: en
Start date:
End date:

Administrative consultation project (49.1923387° N, 0.3796444° W)
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