Blended learning in the selection and placement process

From EPSA - European Public Sector Award


In 2009 the Italian Revenue Agency experimented with a Blended Learning training course for the candidates of a public selection for the recruitment of new officials. The experimental phase was conducted in two regions: Piemonte and Toscana. The project was awarded by the Ministry of Public Administration and Innovation during the Public Administration Forum in May 2010. In 2010, the Italian Revenue Agency developed a new edition of the Blended Learning Project in four regions (the 2 mentioned above, plus Lazio and Emilia-Romagna). The Blended Learning training courses have been delivered by 48 eTutors (expert officials specifically selected and trained for this activity) through a thematic blog on the Revenue Agency main activities: Tax Assessment, Fiscal Dispute and Tax Refunds. The eTutor interacts with the candidates through the online publication of case studies, supporting learning with explanations, reflections and elaboration of the content. Each blog involves the participation of a group of 30 candidates, who create a learning community. Each candidate participates in three blogs, one for each activity. The project, including the selection and training of eTutors, is entirely created from internal resources.

This Agency publishes a public notice to recruit new staff. The procedures are characterised by a theoretical-practical training period of six months. The candidates suitable for the training period are those who have passed two knowledge-assessment and skills tests. The training period aims at the appraisal of workplace performance and organisational behaviour. The assessment of the training period is made by the Director of the Office to which the candidate is assigned. At the end of the training period, the candidates face the final oral examination. The winners are then hired with a permanent contract. A significant injection of new resources in the organisation, determined by the need to enhance the activities of tax assessment and prevention of tax evasion, made it necessary to properly train the candidates and select the best ones.

In summary, the idea behind the project is to meet the goals of the training period, both in terms of selection and training, reducing costs and experimenting new ways of training. The general objective of the project is to improve the effectiveness of training of new staff and significantly reduce the costs. The ‘Blended Learning’ allows the need for equality of a public selection to be combined with the need to ensure adequate theoretical and practical training – in line with the human resources policies adopted by the Italian Revenue Agency – without burdening the activities of the offices, which will receive a large number of candidates in the training period. The specific objectives of the project are: significant reduction of direct and indirect costs linked to training; faster job placement; development of innovative training tools; enhancement of high potential internal resources (eTutors).

Award info
Award category: smart public service delivery
Award type: submission
Award year: 2011
Project type
Sector: Education (higher and lower), training and learning
Type of activity:
Keywords: Selection, placement, training, eTutor, blog, web 2.0, learning community, effectiveness, efficiency, innovation
Short English description: In summary, the idea behind the project is to meet the goals of the training period, both in terms of selection and training, reducing costs and experimenting new ways of training.
Further information
Organisation: Agenzia delle Entrate
Other applicants:
Level of government: national level
Size of organisation: >100
Number of people involved: >15
Country: Italy
EU membership: EU member
Language code: en
Start date:
End date:

Blended learning in the selection and placement process (41.8503566, 12.4948946)
Loading map...