To maintain or improve emergency response service delivery standards and achieve efficiency savings by introducing flexible contracts and new duty systems as part of a major human resources modernisation programme.
The project is fully implemented and the organisation continues to work with the roster management software supplier to improve the management and reporting capacity of the tool. Yes. The organisation is currently consulting on potential changes to the deployment of its resources which will provide further efficiency savings. The software is also being developed to improve its flexibility, reporting capability and ease of use.
It is vital to be clear with the project objectives and be open and honest to ensure that all partners have an equal understanding of proposals for change. Also, setting measurable performance standards that can be scrutinised to give credibility to the project and its outcomes. Realistic and practical timescales should be set with recognition that procurement and implementation of new software is extremely time consuming and is an important feature for success. To determine whether the outcomes of the project have a successful effect, the organisation must be absolutely clear as to the relevant output and performance requirements. The service standards must also be clear and measurable.
|Award category:||scarce resources|
|Sector:||Justice, police, human rights and security|
|Type of activity:||human resource management|
|Keywords:||human resources, quality management, fire safety|
|Short English description:||a programme dedicated to maintain and improve emergency response delivery standards with in larger human resource modernisation programme|
|Organisation:||Greater Manchester Fire and Rescue Service|
|Level of government:||local level|
|Size of organisation:|
|Number of people involved:|
|EU membership:||EU member|