Greater Manchester Fire and Rescue Service “Changing Working Patterns”

From EPSA - European Public Sector Award

Award winner

Short description of the project

To maintain or improve emergency response service delivery standards and achieve efficiency savings by introducing flexible contracts and new duty systems as part of a major human resources modernisation programme.

Current status and future steps for the project

The project is fully implemented and the organisation continues to work with the roster management software supplier to improve the management and reporting capacity of the tool. Yes. The organisation is currently consulting on potential changes to the deployment of its resources which will provide further efficiency savings. The software is also being developed to improve its flexibility, reporting capability and ease of use.

Lessons learned

It is vital to be clear with the project objectives and be open and honest to ensure that all partners have an equal understanding of proposals for change. Also, setting measurable performance standards that can be scrutinised to give credibility to the project and its outcomes. Realistic and practical timescales should be set with recognition that procurement and implementation of new software is extremely time consuming and is an important feature for success. To determine whether the outcomes of the project have a successful effect, the organisation must be absolutely clear as to the relevant output and performance requirements. The service standards must also be clear and measurable.

Award info
Award category: scarce resources
Award type: award
Award year: 2007
Project type
Sector: Justice, police, human rights and security
Type of activity: human resource management
Keywords: human resources, quality management, fire safety
Short English description: a programme dedicated to maintain and improve emergency response delivery standards with in larger human resource modernisation programme
Further information
Organisation: Greater Manchester Fire and Rescue Service
Other applicants:
Level of government: local level
Size of organisation:
Number of people involved:
Country: United Kingdom
EU membership: EU member
Language code: en
Start date: 2004/08/01
End date: 2006/01/31

Greater Manchester Fire and Rescue Service “Changing Working Patterns” (53.508935° N, 2.314393° W)
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