Integrated evaluation function

From EPSA - European Public Sector Award


The Cantonal Administration of Schwyz has successfully completed its pragmatic New Public Management (NPM) reforms with an internal evaluation unit. It has streamlined its NPM model by centring cost accounting and controlling activities strictly on those areas where these activities have the greatest impact. Compensatory to this rather minimalist NPM approach, an internal evaluation unit has been created. The underlying reason for its creation was that controlling activities are useful for indicating rough trends, but mostly insufficient for grounding policy decisions. The evaluation activities take the goals and indicators of administration units as a starting point for in-depth policy analysis. The main goal is to systematically evaluate policy impact and outcome in the canton of Schwyz.

After a conceptional phase in 2007, the evaluation unit started its work in January 2008. From an organisational perspective, the evaluation unit directly reports to the governing council. The unit has been purposely kept internal in order to ensure cost-effectiveness as well as a good organisational understanding by the responsible evaluator.

In its first year, the evaluation unit has proved to be a targeted, goal-oriented instrument with a considerable policy impact. Firstly, the evaluations have been employed in a targeted way by focusing evaluations on those administration activities with a high level of uncertainty - be it in regard to recent policy changes or in regard to upcoming strategic decisions. Secondly, the evaluation practice has contributed to improving the service and goal orientation of administrative entities. By systematically focusing on the central goals of administrative units, evaluations have contributed to a successful cultural shift towards a service orientation. Thirdly, evaluations have had a policy impact. Unlike simple indicators, evaluation reports have provided a sound basis for forthcoming policy decisions. Results have been used to adjust public policy.

Award info
Award category: public service delivery
Award type: submission
Award year: 2009
Project type
Sector: Public administration, modernisation, institutional affairs, reform
Type of activity: e-government
Keywords: Internal evaluation, NPM
Short English description: The main goal is to systematically evaluate policy impact and outcome in the canton of Schwyz
Further information
Organisation: Cantonal Administration of Schwyz
Other applicants:
Level of government: regional level
Size of organisation: >100
Number of people involved:
Country: Switzerland
EU membership: other European country
Language code: en
Start date:
End date:

Integrated evaluation function (47.0198346° N, 8.6473977° E)
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