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Integrated online portal for SMEs

From EPSA - European Public Sector Award

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Award nominee

Today, cities and metropolitan regions are in fierce competition with one another with respect to locations for the settlement of companies and the creation of jobs. This has direct effects on the organisation of the underlying information systems and the IT infrastructure, in particular with regard to the e-Government services of public administrations.

The application project introduces a company portal, the so-called ‘Virtual SME Office’ of the State capital, Düsseldorf, as an effective component for a metropolitan centre for innovative company support and for the attraction and creation of jobs. Cities and municipalities in particular need to align their online services to the target group ‘companies’, as together they hold most of the procedural and decision-making competencies in the State sector. Here, the Directive 2006/123/EC of the European Council (EU Services Directive) regarding services in the Internal Market, stipulates new requirements that equate to a revolution in public administration. Fundamental core requirements of the EU Services Directive are the establishment of single points of contact for companies and the electronic handling of processes for formalities and procedures for taking up and exercising a service activity, including ‘from afar’.

This project focuses on the following: 1. Bundling of services for companies with the municipal internet portal ‘Virtual SME Office’: (a) Bundling of services from a company perspective, (b) Bundling of services by a single point of contact; 2. Modernisation of the administration for companies: (a) Implementation of the EU Services Directive through electronic procedural handling of formalities and procedures for the commencement and practising of a service activity in 2009 with the interactive online services, (b) Reduction of bureaucratic obstacles, (c) Conveying of a new service philosophy, (d) Strengthening of the European and local economic region through the improvement of local government services for companies; 3. Technological innovations for companies: (a) Integrated product and process model with modelling tool, (b) Service-oriented architecture (SOA technology), (c) Interoperability of all components and transferability to services for citizens, (d) Electronic handling of process for all formalities; 4. High-tech/low-cost approach: (a) Innovations were implemented for companies within the framework of effectively used budgets and with the existing staff; (b) The entire project had scientific support and evaluation throughout.


Integrated online portal for SMEs (51.22653° N, 6.77127° E)
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