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Local Telecare Service of the Barcelona Provincial Council and the Municipalities of the Barcelona Province

From EPSA - European Public Sector Award

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Barcelona Provincial Council (BPC) is an intermediate local authority, which supports municipalities through technical and economic assistance. The Area of Service for Citizens helps to ensure welfare, quality of life and social cohesion in the entire territory of the Barcelona province.

Among the services addressed to elderly people (17% of the total province population), priority is given to those which promote active ageing and help people to live in their homes with greater independence.

The Local Telecare System (SLT) was created in 2005 in the framework of BPC’s Local Home Assistance Network and it has grown progressively from its 3,800 initial users to its current 61,000 in 310 municipalities. The service ensures the safety of dependent elderly people 24/7, 365 days a year, in a preventive proximitybased local social service.

The telematic tool consists of one pendant, which users could press to get attention in cases of a fall, health crisis or social emergency. Moreover, it is a proactive service that monitors users through calls and visits of mobile units and area coordinators to prevent high-risk situations such as extreme temperatures, loneliness or other factors.

The service is promoted jointly by BPC and councils of the province. According to the subsidiarity principle, BPC coordinates the service at provincial level, carrying out contracting tasks, controlling quality and providing training and tools to manage and improve the service. The municipalities deal with the service in their territories, selecting and awarding the service to users needing it. This model is based on economy scale, providing the service at a low cost, but guaranteeing the maximum quality and equity all over the territory. The service is also based on a public-private cooperation model, which gives the option for constant appraisal and improvement, trying to offer an innovative response, such as adaptation to people with disabilities such as impaired hearing, or the incorporation of ICT tools in safety units.

The points that highlight the innovation of the service are, its provision in a proactive, preventive and integral basis that adds to the maintenance of the subsidiarity principle and the promotion of public-private cooperation. The most visible outcomes of its good impact are the increasing number of people receiving it and the socioeconomic impact, creating 254 new work places of which 86.64% are indefinite contracts.

Award info
Award category: weathering the storm. creative solutions in a time of crisis - supra-local and local level
Award type: diploma
Award year: 2013
Project type
Sector: Public health and social welfare/affairs
Type of activity:
Keywords: Elderly people, social welfare, public and private partnership, social psychological and health assistance, new technologies
Short English description: Barcelona Provincial Council (BPC) is an intermediate local authority, which supports municipalities through technical and economic assistance. The Local Telecare System (SLT) was created in 2005 in the framework of BPC’s Local Home Assistance Network and it has grown progressively from its 3,800

initial users to its current 61,000 in 310 municipalities.

Further information
Organisation: Barcelona Provincial Council- Area of Services for Citizens
Other applicants:
Homepage: http://www.diba.cat/web/benestar/teleassistencia
Level of government: local level
Size of organisation: >100
Number of people involved: 6-10
Country: Spain
EU membership: EU member
Language code: en
Start date:
End date:


Local Telecare Service of the Barcelona Provincial Council and the Municipalities of the Barcelona Province (41.4357934, 2.14740299999994)
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