From EPSA - European Public Sector Award


Short description of the project

Prima-Web is a free online application which allows the Belgian public centres for social welfare to integrate seamlessly with the network of the Belgian Crossroads Bank for Social Security.

Current status and future steps for the project

The focus group continues to meet and new functionalities are added if necessary/possible

  • investigation of possible new functionalities by the focus group
  • -start user groups to exchange good practices
  • improve the service of the helpdesk

Lessons learned

  • Co-design works : it takes more time to reach a consensus, but the result is much better, tailor made
  • Co-design changed the scope of the project: from the initial goal to guarantee an integration of the local centre for social aid with the Belgian Crossroads Bank for Social Security, the project evolved to the development of a web application which also enables the management and follow up of individual demands for welfare support.

Award info
Award category: scarce resources
Award type: submission
Award year: 2007
Project type
Sector: Public health and social welfare/affairs
Type of activity: e-government
Keywords: social welfare, inter-organisational
Short English description: free online application allowing public bodies to access social security system
Further information
Organisation: Belgian Federal Public Service for Social Integration
Other applicants:
Level of government: national level
Size of organisation:
Number of people involved:
Country: Belgium
EU membership: EU member
Language code: en
Start date:
End date:

Prima-Web (50.850662° N, 4.351986° E)
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