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Service centre for foreign workers

From EPSA - European Public Sector Award

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The Service Centre for Foreign Workers is a joint initiative of the Labour Inspection Authority, the Police, the Tax Administration and the Directorate of Immigration, establishing one common Service Centre for this user group. Since the enlargement in 2004 the number of foreign workers in Norway has increased dramatically. A large number of Norwegian employers started hiring foreign workers. Their ability to cope with this part of Norwegian bureaucracy was not optimum. The public sector was entangled in its own red tape and had difficulties serving this large number of new foreigners in the country. The solution was to set up one Service Centre for Foreign Workers; at this Centre they should be able to get the necessary permissions and a tax deduction card within five working days. At the same time, the Labour Inspection Authority should be present, as a low threshold initiative for those who had questions on rights and obligations as workers in Norway, whether they had problems themselves or not. The target group for the Service Centre are EU/EEA Citizens, whose main purpose of staying in Norway is employment, and their family members; and nationals from outside EU/EEA, with qualifications as a skilled worker or specialist, and their family members.

The Service Centre opened in Oslo on 15 October 2007. In 2008 approx. 65,000 users visited the Service Centre, 15,500 applications for residence permits were filed, 11,000 tax deduction cards were produced and 7,000 persons handed over notifications of immigration to the National Population Register. The government had decided to open a similar Service Centre in the oil capital of Norway - Stavanger. A smallscale Service Centre will also open in Kirkenes, close to the Russian border.

Award info
Award category: public service delivery
Award type: submission
Award year: 2009
Project type
Sector: Employment, labour related affairs and gender equality
Type of activity: human resource management
Keywords: Services for foreign workers, labour market, migration
Short English description: The target group for the Service Centre are EU/EEA Citizens, whose main purpose of staying in Norway is employment, and their family members; and nationals from outside EU/EEA, with qualifications as a skilled worker or specialist, and their family members
Further information
Organisation: Directorate of Taxes
Other applicants:
Homepage:
Level of government: national level
Size of organisation: >100
Number of people involved:
Country: Norway
EU membership: other European country
Language code: en
Start date:
End date:


Service centre for foreign workers (59.9131106° N, 10.7603232° E)
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