The Chart of Services

From EPSA - European Public Sector Award


Short description of the project

The Chart of Services is a document which contains all the services furnished by the Chamber of Commerce. With this instrument the Chamber of Commerce commits itself to respect precise quality standards in relation to the services provided.

Current status and future steps for the project

At the moment The Chart of Services is institutionalized and represents a solid base for further improvements in quality standard levels and customer satisfaction.

Lessons learned

The Chart of Services is a chart of commitments that helps the Chamber to improve efficiency, transparency and quality standards. Customer relationship management is essential.

Award info
Award category: scarce resources
Award type: submission
Award year: 2007
Project type
Sector: Transport and infrastructure
Type of activity: quality management
Keywords: product catalogue
Short English description: development of citizen charters for service delivery
Further information
Organisation: Camera di Commercio di Siena
Other applicants:
Level of government: regional level
Size of organisation:
Number of people involved:
Country: Italy
EU membership: EU member
Language code: en
Start date: 2005/01/01
End date: 2005/12/31

The Chart of Services (43.321443° N, 11.328694° E)
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