The public sector as partner for a better society - european, national and regional level

From EPSA - European Public Sector Award

The Public Sector as Partner for a Better Society: European, National and Regional Level - EPSA 2015 | Supra-Local and Local Level - EPSA 2015 | Cross Cutting - EPSA 2015

Award winners

ProjectsCountryOrganisationLevel of governmentSectorShort english description
BQ-Portal – The Information Portal for Foreign Professional QualificationsGermanyGerman Federal Ministry for Economic Affairs and EnergyNational levelEmployment, labour related affairs and gender equalityBy setting up the BQ-Portal, the Federal Ministry for Economic Affairs and Energy has followed a new approach to delivering administrative services. The portal supports the competent organisations in their complex task of assessing foreign qualifications.

Award nominees

ProjectsCountryOrganisationLevel of governmentSectorShort english description
ALF (Child Benefit without Application)AustriaAustrian Federal Ministry of FinanceNational levelcross-sectoralBased on a decision of the Austrian Federal Government the project ALF started in December 2014. The project ALF is the first step of the program FABIAN (Family allowances new), which is defined to improve the whole service delivery process for the topic family allowance.
Challenge-Driven Innovation – Societal Challenges as Growth OpportunitiesSwedenVINNOVA, the Swedish Innovation AgencyNational levelScience, research, innovationIn 2011, as the first government agency in the world, VINNOVA (the Swedish Innovation Agency) launched a program which constitutes a path-breaking approach to tackling societal challenges and achieving concrete and system-transforming results.

Honorary mentions and Best Practice Certificates

ProjectsCountryOrganisationLevel of governmentSectorShort english description
Sensitisation for Climate Protection Measures in Daily Life – Workshop for Female MigrantsAustriaAustrian Federal Ministry for Agriculture, Forestry, Environment and Water ManagementNational levelcross-sectoralThe overall aim of the project was to sensitise female migrants to climate protection. The project realisation was done by Peregrina, an organisation assisting female migrants in integration by several ways: legal advice, social affairs and verbal skills.
Justice 3.0 / eJusticeAustriaAustrian Federal Ministry of JusticeNational levelJustice, police, human rights and securityBy means of the strategic initiative Justice 3.0 “Justiz 3.0”, the Federal Ministry of Justice, which called in all groups of employees and professional bodies, deals with, among other things, the question of how IT workplaces of the justice system should be designed in future in order for the staff to be able to provide the services for citizens and businesses offered by the justice system in a way that is up to date and efficient in times of a constantly increasing workload and growing challenges.
Police Competence TrainingAustriaAustrian Federal Ministry of the Interior, Department I/9, Competence ManagementNational levelEducation (higher and lower), training and learningThe Austrian Ministry of the Interior considers the Austrian police force as an organisation that protects human rights. This means that human rights serve as base for police work. In order to already embed this understanding in the basic police training, the project ‘Police Competence Training’ was initiated among others in July 2014.
The Chatroom of the Austrian Student Psychological Counselling ServicesAustriaAustrian Student Psychological Counselling ServicesNational levelcross-sectoralThe concept of psychological online counselling as in this Chatroom is a pioneering task in Austria. As the Chatroom is primarily intended for information issues but in some cases also for therapeutic topics, it provides state-of-the-art counselling.
Paradigm Change in the Communication Strategy – Increasing Customer Value and Potential Savings with Customer-Focused Information and eGovernment Solutions instead of Mass CommunicationAustriaRegional Government of Upper Austria, Department for Family AffairsRegional levelcross-sectoralThe Upper Austrian Family Department (OÖ Familienreferat) wants to react to the changes in information behaviour and create online portals with which families can be informed quickly and simply. In consideration of all the usability aspects, the online portals should be tailored exactly to the needs of the users.
Right from the StartAustriaUpper Austrian Health InsuranceRegional levelPublic health and social welfare/affairsThe idea of the programme “... right from the start!” is to provide parents and their children with comprehensive valuable information on topics such as nutrition, psychosocial health, smoking, vaccinations, dental health, accident prevention and care. The aim is to ensure that children grow up healthily.
A Wealth of Ideas – IdéRigetDenmarkRigshospitaletNational levelPublic health and social welfare/affairsWith the innovation programme A Wealth of Ideas “IdéRiget”, Rigshospitalet set out on a new course, i.e. to make the obvious move to boost public sector innovation by inviting frontline staff to come forward with their innovative ideas.
The Citizen’s Guide of the Region of EpirusGreeceRegion of EpirusRegional levelPublic administration, modernisation, institutional affairs, reformThe Citizen’s Guide of the Region of Epirus is a structured mapping of the administrative procedures, which have as a common characteristic the provision of a service to citizens. The relevant website,, is based on Free/Open Source software.
Administrative Reform in Hungary: One-Stop-Shop Government Windows as the Initiation of Equal Access to Public ServicesHungaryPrime Minister’s Office of HungaryNational levelPublic administration, modernisation, institutional affairs, reformHungary launched a structural reform programme focusing on the renewal of territorial public administration in 2011. A key objective of the reform was to build a system of client-focused public administration which resulted in the establishment of governmental integrated one-stop-shop customer service centres called Government Windows (Kormányablak).
Latvia’s e-indexLatviaMinistry of Environmental Protection and Regional Development of the Republic of LatviaNational levelcross-sectoralPartnership initiative Latvia’s e-index is a nationwide evaluation of the eEnvironment in state institutions and municipalities. It provides the notion on how active and relevant is the usage of ICT solutions in order to improve quality and availability of provided services for residents and entrepreneurs and to optimise internal processes of the state institutions and municipalities.
Development of Lifelong Learning Opportunities in Rural AreasLithuaniaLithuanian Education Development CentreNational levelcross-sectoralMultifunctional Centres (MCs) in rural areas are being established by municipalities to provide public services targeting the needs of local people. The project aimed to improve quality of public services for communities and develop opportunities of lifelong learning for community members.
Public Geo Datasets at your Service (PDOK)NetherlandsDutch Cadastre, Land Registry and Mapping AgencyNational levelotherPDOK is an online portal providing access to all major public geographical datasets in the Netherlands. Initiated by Kadaster in 2007, the scope of this national spatial data infrastructure was unprecedented.
Climate-Proof Water Management: Social Dialogue and Regional ParticipationNetherlandsHollands Noorderkwartier District Water Control Board (HHNK)Regional levelcross-sectoralThis project is about taking up the social challenge of climate change for regional participation and organisational renewal. The North Holland District Water Control Board (HHNK) is responsible for water management in the Hollands Noorderkwartier, an area in the Dutch province of Noord-Holland.
Domain-Transcending Standardisation with Standard Business Reporting (SBR)NetherlandsLogius, the Digital Government Service of the Dutch Ministry of the Interior and Kingdom RelationsNational levelcross-sectoralStandard Business Reporting (SBR) is a widely supported solution for the Dutch (business) society. Standard Business Reporting provides governments and businesses with an unequivocal, cost-effective, secure and adaptable method for the exchange of business information between organisations in a reporting chain.
Green Deal Approach in the NetherlandsNetherlandsMinistry of Economic Affairs of the NetherlandsNational levelcross-sectoralThe Green Deal approach is one element in a standard range of policy instruments. It is used to supplement existing instruments, such as legislation and regulation, market and financial incentives, and measures to stimulate innovation.
River Bed Vegetation MapNetherlandsRijkswaterstaat, the Directorate-General for Public Works and Water ManagementNational levelcross-sectoralA potential risk to flood safety is the unchecked development of vegetation in the flood plains of the river. To manage this risk Rijkswaterstaat has recently (2014) set a standard in the form of a river bed vegetation map (in Dutch: Vegetatielegger).
Room for the RiverNetherlandsRijkswaterstaat, the Directorate-General for Public Works and Water ManagementNational levelcross-sectoralBy implementing the Room for the River programme, together with regional water authorities, municipalities and provinces, Rijkswaterstaat is increasing the discharge capacity of the Rhine (and its tributaries) from 15 to 16 million litres of water per second.
OiRA – Online interactive Risk Assessment toolPan-EuropeanEuropean Agency for Safety and Health at Work (EU-OSHA)EU institutionscross-sectoralOiRA is a web application (tools generator) to create interactive risk assessment tools (OiRA tools). These OiRA tools can help MSEs to put in place a risk assessment process – starting with the identification and evaluation of workplace risks, through decision making on preventive actions and implementation, to monitoring and reporting.
Maritime Analysis and Operations Centre - Narcotics (MAOC-N)PortugalMaritime Analysis and Operations Centre - Narcotics (MAOC-N) (organization)National levelcross-sectoralThe Maritime Analysis and Operations Centre - Narcotics (MAOC-N) is an interagency and international maritime operational platform, funded as an EU project and formed in 2007. Seven EU partner countries participate in the project (France, Ireland, Italy, the Netherlands, Portugal, Spain and the United Kingdom with support from the United States).
Citizen SpotPortugalPortuguese Agency for Administrative Modernisation (AMA)National levelcross-sectoralThe Citizen Spot is a single service desk with a specialised attendant capable of delivering to any citizen a large number of services related to both the public administration and the private sector.
The Citizen PortalPortugalPortuguese Agency for Administrative Modernisation (AMA)National levelcross-sectoralThe Citizen Portal (Portal do Cidadão) is the central channel to access and deliver electronic public services in Portugal, facilitating the relationship between citizens, business and Public Administration.
Online Certification of Small and Medium-Sized Enterprises (SMEs)PortugalPortuguese Agency for Competitiveness and Innovation (IAPMEI)National levelEconomic affairs, competition, SMEIn Portugal, small and medium-sized Enterprises (SME) have to be certified to be fully recognised as such. The Online Certification of SME is the electronic service that certifies that Portuguese enterprises meet micro, small or medium-sized condition.
Global FindPortugalPortuguese Business Development Agency, Aicep Global ParquesNational levelcross-sectoralGlobal Find uses a GIS platform and a search engine to find available sites in Continental Portugal suitable to accommodate industrial and logistic projects. Using a multi-criteria analysis, the tool enables an investor, with internet access, to find a site in a business park in Portugal, which meets their project requirements.
Public Contracts Portal (BASE)PortugalPortuguese Real Estate Institute (INCI)National levelotherThe “Portal BASE” was created after the publication of the Portuguese Public Contracts Code, in January 2008, which transposed Directives 2004/17/EC and 2004/18/EC. It gathers all relevant information on public procurement in Portugal and makes it available to citizens in an open and transparent way.
The Portuguese Health Data Platform (PDS)PortugalShared Services of the Portuguese Ministry of Health (SPMS)National levelcross-sectoralThe PDS strategy results in a quality information platform, relevant, safe, reliable, timely and contextualised. It promotes improvement of quality and access to healthcare; health information sharing, user-centred approach while breaking professional boundaries and implements the National Strategy for Quality in Health.
Tourist Logistic Platform – Balearic Islands ProjectSpainAgency for Tourism of the Balearic Islands, Balearic Islands Regional Ministry for TourismRegional levelotherThe Tourist Logistic Platform is a new way of managing the Balearic Islands as a tourist destination. No DMO has yet an innovative solution as this one. It is a solution that helps tourists to “feel like if they were at home”, so they can move around the Balearic Islands, safely, easily and calmly as they do in their own places of residence.
Green Jobs ProgrammeSpainBiodiversity Foundation, the Spanish Ministry of Agriculture, Food and the EnvironmentNational levelcross-sectoralThe Green Jobs Programme (Programa empleaverde) is an initiative developed by the Biodiversity Foundation of the Spanish Ministry of Agriculture, Food and Environment. It is co-funded by the European Social Fund through the National Operational Programme on Adaptability and Employment 2007-2013.
Programme for the Internationalisation of the Third Social Sector and Social and Cooperative Economy of CataloniaSpainCatalan Business Competitiveness Support Agency (ACCIÓ)Regional levelcross-sectoralThe programme is intended to promote the internationalisation of Catalan third social sector organisations and social enterprises in order to strengthen their business activities and to make use of the full potential of their knowledge and expertise in addressing societal challenges.
Navarra’s Integrated Chronic Care Strategy (ICCS)SpainGovernment of Navarra, Department of HealthRegional levelcross-sectoralNavarra’s Integrated Chronic Care Strategy (ICCS) via quadruple helix collaboration project has been found by all the stakeholders (public, private, educational and citizens) as an innovative solution for Chronic care as well as has transformed the Public Administration from a “paternalist” role into a more encouraging and leader one, fostering the shared participation and collaboration and empowering the patients and their care environment to become more responsible, pro-active and known of their own chronicities.
SABO’s Kombohus – Forcing Prices Down to Raise Public Housing ConstructionSwedenSwedish Association of Public Housing Companies (SABO)National levelEconomic affairs, competition, SMEThis concept is an extensive strategic effort being implemented nationally by 300 municipal housing undertakings in Sweden and aimed at increasing Sweden’s residential construction of cost effective multi-dwelling buildings without state funding.
Available CinemaSwedenSwedish Post and Telecom Authority (PTS)National levelcross-sectoralIn 2011 the Swedish Post and Telecom Authority (PTS) and the Swedish Film Institute (SFI) were commissioned by the Swedish Ministry of Culture to devise a technical system for audio description and audio subtitles for use in digital cinemas.
Venue and InformationSwedenSwedish Social Insurance AgencyRegional levelPublic administration, modernisation, institutional affairs, reformThe aim of the project is to develop a venue for personalised support and information to newcomers based on service needs. This should help them integrate to the labour market more rapidly and achieve self-sufficiency earlier.
NetRegsUnited KingdomScottish Environment Protection AgencyRegional levelEnvironment, climate change, agriculture (incl. food safety) and fisheryNetRegs was set up to be a web-based first port of call for smaller businesses to find out how to comply with environmental law and follow best practice, all in an anonymous way and for free. The project was initiated in 2002 as a partnership between the three UK environmental regulators.

Award submissions