The social report of ASSB: a work in progress

From EPSA - European Public Sector Award


Short description of the project

The social report of the Agency for Social Services of Bolzano (ASSB) is a strategic instrument of governance; an instrument to measure through indicators, either qualitative or quantitative, the performances and their impact on the society; a tool of communication with the main stakeholders and the citizenry and a useful contribution to the planning tools of the local social policy.

Current status and future steps for the project

The evaluation results of the Social Report 2005 brought to significant adjustments of the Social Report 2006. Therefore ASSB has developed new reporting sections that are already integrated in the very last Social Report just printed, referred to the year of activity 2006. The first part of the last Social Report has a new structure based on the following elements of governance of ASSB: social responsibility, risk management, plan and control of the services, quality management, leadership, reclassification of the costs with the method of the value added. The next reporting sections are chapter 2 on users of social services and social performances organized by areas of social need (e.g. poverty) and chapter 3 on social and management indicators and direct costs and funds). Furthermore, the new social report contains 23 personal interviews with relevant internal and external stakeholders (e.g. organizations at local or national level occupied in this topics, social technicians or external subjects occupied in social problems). The interviews deepen social situations and social problems striking from the analysis of data and are a great way to involve stakeholders in the evaluation of the services. Further developments depend on evaluation results of the new report 2006. It is planned to increase the involvement of the citizens through special meetings. The purchase of new software will facilitate the data management. A further opportunity could be the integration of the Social Report of ASSB into a future Social Report of the Municipality; however this will depend on the decision of the Municipality.

Lessons learned

a) nothing can be created from one day to another; b) the social account must be considered a work in progress; c) it needs good organization behind it (data banks, a good team involved in the project, political support) d) it needs time to be understood and recognized as a valid support for the dialogue with the citizens, for the transparency of the public activity, for the planning of the services.

Award info
Award category: collaborative governance
Award type: submission
Award year: 2007
Project type
Sector: Public health and social welfare/affairs
Type of activity: strategic management and planning tools
Keywords: indicators, impact, performance measurement
Short English description: a joint reporting system on social services (social service report) run by a public-service agency for a city
Further information
Organisation: Agency for Social Services Bolzano (ASSB)
Other applicants:
Level of government: local level
Size of organisation:
Number of people involved:
Country: Italy
EU membership: EU member
Language code: en
Start date: 2000/01/01
End date:

The social report of ASSB: a work in progress (46.490049° N, 11.342319° E)
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